Business Operations Associate in Southampton

Who are Benifex? We are a fast-moving technology company, and one of the most successful providers of online reward and benefits solutions in the world. We believe that everyone deserves an exceptional experience at work, every day, and build workplace technology that makes this happen. Benifex’s mission is to build remarkable experiences that employees love. Today Benifex supports more than five million employees in over 3,000 organisations across more than 100 countries. To help us on our quest to be the best, we need brilliant people on board and that’s where you come in.

Why should you apply? Join a highly visible role at the heart of the Services organisation, working closely with senior leadership and influencing how the business operates day to day. Play a key part in bringing structure, rhythm and operational excellence to a fast-growing, complex SaaS organisation. Enjoy a genuinely hybrid role that blends executive assistant responsibilities with analytical and business operations work. Grow over time into more analytical, problem-solving and operational improvement responsibilities, with clear long‑term career progression. Work for a profitable, fast-growing market leader in the online reward and employee benefits space. We are unable to offer visa sponsorship and require candidates to be based in the UK or Ireland for this position.

Great benefits include:

• £50,000-65,000 salary
• Flexible work – choose a working setup that works for you, our only ask is to see you once a month in the office
• Full access to our comprehensive benefits package, including discounts from hundreds of high street brands, salary sacrifice schemes across Finance, Health, Tech, and more
• 25 days holiday plus your local bank holidays
• Your birthday off
• Two half day wellbeing days
• Healthcare cash plan to cover the costs of day‑to‑day healthcare
• Employee Assistance Plan 24/7 support
• Income Protection (75%) and life assurance (4x salary)
• Referral bonuses
• Enhanced parental leave package - 26 weeks fully paid maternity leave and 4 weeks fully paid paternity leave
• Work from Anywhere policy for 90 days per year
• Buy and Sell scheme for holidays
• £50 monthly allowance to spend on whatever takes your fancy

Role Overview: As a Business Operations Associate, you will support the Chief Services Officer and the wider Services leadership team by owning critical administrative, coordination and operational activities. Sitting at the centre of the Services organisation, you will ensure smooth execution of key business cadences, leadership forums and communications, while also taking responsibility for data gathering, reporting and presentation preparation. This role is ideal for someone with strong PA or executive support experience who is looking to broaden their scope into operations and analytics. Over time, the role will evolve to include more analytical insight, problem‑solving and operational improvement work as you build a deep understanding of the business.

Responsibilities:

• Own and manage administrative and coordination activities for the Chief Services Officer, including diary management, meeting scheduling and approvals
• Coordinate key operational cadences such as leadership meetings, business reviews, QBRs and internal forums
• Plan and support internal events, leadership offsites and in‑person sessions, including travel and logistics
• Act as a central point of coordination across the Services leadership team, ensuring alignment on priorities and follow‑ups
• Gather data from multiple systems and teams to support reporting on KPIs, utilisation, performance and operational metrics
• Prepare high‑quality presentations and materials for leadership, board and executive‑level meetings
• Support internal communication across the Services organisation, ensuring clarity and consistency of messaging
• Identify opportunities to improve processes, ways of working and operational efficiency
• Support operational projects and initiatives as the role evolves over time

What are we looking for?

• Previous experience in a PA, executive assistant, business support or operations coordination role within a fast‑paced environment
• Proven ability to manage complex diaries, meetings and administrative processes with a high level of accuracy and discretion
• Experience working closely with senior leaders and handling confidential information professionally
• Strong organisational skills with the ability to manage multiple priorities and stakeholders simultaneously
• Analytical capability, with experience or potential gathering data, preparing reports and creating presentations
• Confidence working across multiple tools and systems to compile information from different sources
• A proactive, detail‑oriented mindset with a strong sense of ownership and follow‑through
• Clear and confident communication skills, able to work effectively across teams and functions
• Comfortable working in a tech or SaaS environment, with an understanding of software or services metrics

Equal opportunity: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to creating a diverse and inclusive workplace where everyone feels welcome and respected. We are a proud member of the Disability Confident employer scheme. If you require any reasonable adjustments at any stage during the recruitment process, please let us know with your application.