At a Glance
- Tasks: Manage customer relationships and drive engagement with our innovative platform.
- Company: Join Benifex, a leading tech company in online rewards and benefits.
- Benefits: Competitive salary, flexible work, 25 days holiday, and great health perks.
- Other info: Fast-paced environment with opportunities for growth and development.
- Why this job: Make a real impact by enhancing employee experiences across global organisations.
- Qualifications: Experience in Customer Success and strong communication skills required.
The predicted salary is between 31000 - 38000 £ per year.
Who are Benifex? We are a fast-moving technology company, and one of the most successful providers of online Reward & Benefits solutions in the world. We believe that everyone deserves an exceptional experience at work, every day, and build workplace technology that makes this happen. Our mission is to build remarkable experiences that employees love. Today, we support more than 5 million employees in over 3,000 organisations across more than 100 countries. To help us on our quest to be the best, we need brilliant people on board and that’s where you come in.
As we continue to grow and expand, we are excited to have several Customer Success Manager opportunities. Our CSMs are people who like to really get to know their customers, helping them achieve their objectives, and ensuring their employees are making the most of our platform. It’s a role that focuses on driving retention, value and advocacy, not driving and delivering ARR targets (we leave that one to our commercial colleagues!).
Why should you apply?
- Ownership: Take full day-to-day ownership of your own portfolio of customers
- Impact: Play a key role in driving customer value, engagement, and advocacy
- Top 10 Employer, Sunday Times Best Places to Work Awards
- Work for a profitable, fast-growing market leader in the online reward and benefits space
- A comprehensive, market leading benefits package
Great benefits:
- Salary - £31,000 - £38,000
- Flexible work - choose a working setup that works for you, our only ask is to see you once a month in the office and you must be based in the UK
- 25 days holiday plus your local bank holidays
- Your birthday off
- Healthcare cash plan to cover the costs of day to day healthcare
- Employee Assistance Plan 24/7 365 support
- Income Protection (75%) and life assurance (4x salary)
- Pension scheme
- £50 monthly allowance to spend on whatever takes your fancy, your very own Benifex card will be topped up at the start of each month!
Role overview
As a Customer Success Manager at Benifex, you will act as the strategic, day‑to‑day partner for a portfolio of domestic and global customers. Your focus will be on driving measurable customer value, engagement, and advocacy, ensuring customers and their employees get the very best from the Benifex platform. You’ll work closely with Customer Success Directors, who own the commercial and contractual aspects of accounts, while you lead the ongoing relationship, platform adoption, and customer experience. This role suits someone who enjoys autonomy, complexity, and building long‑term partnerships.
Responsibilities
- Manage a portfolio of approximately 20–30 customers as their primary point of contact, ensuring strong engagement, satisfaction, and retention
- Build trusted relationships with a range of customer stakeholders, including senior leaders
- Lead regular customer check‑ins and internal account health reviews, proactively identifying risks and opportunities
- Develop and present insight‑rich performance updates that support customers in maximising platform adoption and achieving long‑term outcomes
- Drive customer advocacy by championing feedback internally and ensuring insights (including NPS) lead to tangible improvements
- Support customers in aligning the Benifex platform with their broader people, reward, and engagement strategies
- Adapt quickly to shifting priorities and evolving customer needs in a fast‑paced environment
What we are looking for
- Solid experience in a Customer Success role, with a strong track record of driving product adoption, engagement, and customer outcomes
- Experience managing complex B2B SaaS customer portfolios with multiple stakeholders
- Confidence working with senior customer contacts and navigating challenging or sensitive situations
- Strong organisational skills, with the ability to prioritise effectively across a varied portfolio
- Excellent communication and relationship‑building skills, with a customer‑first mindset
- A proactive, accountable approach, with a genuine passion for delivering exceptional customer experiences.
Bonus points for:
- Experience within Employee Benefits, HR Tech, or a related SaaS domain
- Exposure to large enterprise and/or global customer accounts
We want to make the application process as simple and fair as possible. That’s why we don’t ask for a cover letter for this role. Instead, you’ll find a few short questions in the application form. Your answers will help us understand your experience and skills in a more direct and relevant way.
Our interview process
- Initial interview with the Talent team.
- Interview with the hiring manager.
- Final interview with a senior team member.
We look forward to receiving your application and hopefully welcoming you to our team!
Customer Success Manager (12 month FTC) in London employer: Benifex
At Benifex, we pride ourselves on being a fast-moving technology company that values exceptional employee experiences. Our flexible work culture allows you to choose a setup that suits your lifestyle, complemented by generous benefits such as 25 days of holiday, enhanced parental leave, and a monthly allowance for personal use. With a commitment to employee growth and a supportive environment, we empower our team members to make a meaningful impact while enjoying a rewarding career in the heart of the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager (12 month FTC) in London
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Benifex.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Benifex. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Success Manager (12 month FTC) in London
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Benifex.
How to prepare for a job interview at Benifex
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Benifex's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Benifex offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
