Benifex is seeking a Knowledge Manager to own and continually improve our support knowledge base in Zendesk. You will ensure content is accurate, discoverable, and aligned with KCS principles, powering AI-enabled support.
You’ll collaborate with Product, Operations and regional teams to govern content quality, train agents, and drive self-service. This is a UK/Ireland role with flexible working and strong growth opportunities.
Knowledge Manager: AI-Driven Support & Self-Service employer: Benifex
At Benifex, we pride ourselves on being a fast-moving technology company that values exceptional employee experiences. Our flexible work culture allows you to choose a setup that suits your lifestyle, complemented by generous benefits such as 25 days of holiday, enhanced parental leave, and a monthly allowance for personal use. With a commitment to employee growth and a supportive environment, we empower our team members to make a meaningful impact while enjoying a rewarding career in the heart of the UK.
