At a Glance
- Tasks: Lead and shape Professional Services across EMEA, ensuring successful customer outcomes and operational excellence.
- Company: Fast-moving tech company revolutionising online rewards and benefits solutions.
- Benefits: Remote work options, competitive salary, and opportunities for professional growth.
- Other info: Dynamic environment with a focus on continuous improvement and team development.
- Why this job: Make a tangible impact in a leadership role with a profitable market leader.
- Qualifications: Substantial leadership experience and strong understanding of Professional Services operations.
The predicted salary is between 90000 - 110000 £ per year.
Who are Benifex?
We are a fast-moving technology company, and one of the most successful providers of online reward and benefits solutions in the world.
We believe that everyone deserves an exceptional experience at work, every day, and build workplace technology that makes this happen.
Benifex’s mission is to build remarkable experiences that employees love.
Today Benifex supports more than five million employees in over 3,000 organisations across more than 100 countries.
To help us on our quest to be the best, we need brilliant people on board and that’s where you come in.
Why should you apply?
- Lead and shape Professional Services across EMEA, with responsibility for an organisation of approximately 120 people.
- Take on a highly visible leadership role combining customer impact, operational excellence, people leadership and regional transformation.
- Work directly with strategic and enterprise customers, building senior relationships and leading complex engagements and escalations.
- Make a tangible impact on how Professional Services scales across EMEA, improving governance, delivery frameworks, operational performance and organisational maturity.
- Work for a profitable, fast-growing market leader in the online reward and benefits space
Please note we are unable to offer visa sponsorship or support with residence or work permits.
Role Overview
As Director, Professional Services, EMEA, you will lead the day-to-day performance of our Professional Services organisation across the region, ensuring successful customer outcomes, operational excellence and consistent execution.
Reporting to the RVP, Professional Services, EMEA, you will translate regional strategy into clear operational priorities while strengthening delivery governance, capability and organisational maturity.
You will also play a key role in customer leadership, acting as a senior escalation point for strategic and enterprise customers and partnering across Sales, Customer Success, Product and Support.
This role can be based remotely in the UK or Ireland, with some travel required, or at one of our European offices in Sweden, Denmark, Lithuania, the Netherlands or Germany, where you’ll work from the office three days per week.
Responsibilities
- Lead Professional Services delivery across EMEA, an organisation of approximately 120 people.
- Translate regional strategy into clear operational priorities, building accountability and consistent execution across teams and functions.
- Lead, coach and develop people managers, strengthening leadership capability and building a high-performing, inclusive organisation.
- Own senior relationships with strategic and enterprise customers, leading complex engagements and escalations to achieve successful customer outcomes.
- Partner closely with Sales, Customer Success, Product and Support to align customer priorities, delivery strategy and execution.
- Ensure projects and programmes are delivered to agreed scope, timelines, budgets and quality standards through effective governance, methodologies and operational controls.
- Lead resource planning and capacity management across EMEA, balancing demand, utilisation, delivery quality and team health.
- Drive continuous improvement and regional transformation using operational data and insights to improve delivery performance, forecasting, customer satisfaction, profitability and organisational maturity.
What are we looking for?
- Substantial leadership experience, including experience leading and developing people managers.
- A strong understanding of how a Professional Services organisation operates, including its commercial and operational drivers.
- Strong experience managing complex implementation and customer delivery portfolios, including delivery performance, governance and risk.
- Demonstrated success scaling teams and improving processes, operational effectiveness and organisational maturity.
- Strong commercial and operational acumen across resource and capacity management, utilisation, forecasting and profitability.
- Experience building senior relationships with strategic customers and successfully managing complex escalations.
- Strong stakeholder management and influencing skills, with the ability to align executive, regional and global stakeholders across functions.
- A data-driven and commercially minded leadership approach, with strong decision-making and problem-solving skills and a track record of developing high-performing teams.
- Our interview process
We understand the importance of a smooth and efficient interview process, so we’ll aim to move through each stage as quickly as possible while keeping you updated along the way.
- Initial call with the Talent team
- Interview with the hiring manager
- Case study + presentation
- Final interview with a senior team member.
We are a proud member of the Disability Confident employer scheme.
If you require any reasonable adjustments at any stage during the recruitment process, please let us know with your application.
#J-18808-Ljbffr
Director Professional Services, EMEA employer: Benifex
At Benifex, we pride ourselves on being a fast-moving technology company that values exceptional employee experiences. Our flexible work culture allows you to choose a setup that suits your lifestyle, complemented by generous benefits such as 25 days of holiday, enhanced parental leave, and a monthly allowance for personal use. With a commitment to employee growth and a supportive environment, we empower our team members to make a meaningful impact while enjoying a rewarding career in the heart of the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Director Professional Services, EMEA
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Director Professional Services, EMEA at Benifex!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Benifex or be willing to refer you for that Director Professional Services, EMEA position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Benifex who’s on the lookout for their next Director Professional Services, EMEA star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Director Professional Services, EMEA role at Benifex!
We think you need these skills to ace Director Professional Services, EMEA
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Benifex. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Benifex
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Benifex. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
