At a Glance
- Tasks: Manage a multimillion-pound portfolio, driving customer success and growth.
- Company: Join Benifex, a leading tech company transforming workplace experiences.
- Benefits: Enjoy a competitive salary, flexible work, and extensive benefits.
- Other info: Be part of an inclusive culture recognised as a Best Place to Work.
- Why this job: Make a real impact by shaping customer success in a high-growth environment.
- Qualifications: Proven experience in customer success and B2B SaaS environments.
The predicted salary is between 40000 - 50000 £ per year.
Who are Benifex?
We are a fast-moving technology company, and
We are a fast-moving technology company, and one of the most successful providers of online reward and benefits solutions in the world.
We believe that everyone deserves an exceptional experience at work, every day, and build workplace technology that makes this happen.
Benifex’s mission is to build remarkable experiences that employees love.
Today Benifex supports more than five million employees in over 3,000 organisations across more than 100 countries.
To help us on our quest to be the best, we need brilliant people on board and that’s where you come in.
Why should you apply?
- Growth: We’re scaling fast, with strong customer wins and increasing market traction.
This is an exciting time to join Benifex — a high-growth, evolving environment where you can help shape our UK presence and be part of something truly special.
- Impact: Manage a multimillion-pound portfolio of global customers, driving both customer success and Benifex’s growth through retention and ARR expansion.
- Team: Join a talented, high-performing Customer Success team that collaborates, supports one another, and celebrates success together.
You’ll be surrounded by colleagues who want to see you grow and succeed.
- Variety: Work across our full product suite, helping customers unlock value from an expanding AI-focused roadmap and innovative HR solutions.
- Culture: Benifex has been recognised as a Sunday Times Best Place to Work 2025 and Best Large Tech Company to Work for 2025.
We’re proud of our inclusive, supportive, and growth-oriented culture.
Please note we are unable to offer visa sponsorship and require to people to be based in the UK for this position
- Great Benefits
- £65,000-85,000 salary and commission
- Flexible work – choose a working setup that works for you, our only ask is to see you once a month in the office and you must be based in the UK or Ireland.
- Full access to our comprehensive benefits package, including discounts from hundreds of high street brands, salary sacrifice schemes across Finance, Health, Tech, and more
- 25 days holiday plus your local bank holidays
- Your birthday off
- Two half day wellbeing days
- Healthcare cash plan to cover the costs of day-to-day healthcare
- Employee Assistance Plan 24/7 365 support
- Income Protection (75%) and life assurance (4x salary)
- Referral bonuses
- Enhanced parental leave package - 26 weeks fully paid maternity leave and 4 weeks fully paid paternity leave
- Work from Anywhere policy for 90 days
- Buy and Sell scheme for holidays
- £50 monthly allowance to spend on whatever takes your fancy, your very own Benifex card will be topped up at the start of each month!
Role Overview
We’re looking for an experienced Customer Success Director to join our Customer Success team in the UK.
This senior individual contributor role manages a multi-million-pound portfolio of around 10–20 strategic enterprise customers.
You’ll build long-term partnerships with our most valuable clients, ensuring Benifex delivers measurable business outcomes and drives lasting customer success.
Acting as a strategic advisor and escalation point, you’ll be supported by dedicated Customer Success Managers focused on day-to-day engagement.
This is a high-impact role, shaping how our largest customers achieve their goals through Benifex.
Responsibilities
- Own the customer relationship for a portfolio of strategic enterprise accounts, ensuring delivery of agreed outcomes and exceptional customer experience.
- Partner with customers to understand their business priorities, define a clear success plan, and align Benifex solutions to deliver measurable value.
- Drive renewals and growth within your portfolio by identifying opportunities for expansion, cross-sell and upsell of products or services.
- Lead strategic reviews and engagement meetings (virtually and in-person) to discuss performance, platform usage, NPS results, roadmap priorities, and opportunities for further value creation.
- Act as a trusted advisor, providing thought leadership on Employee Benefits, Reward, HR and technology trends.
- Collaborate cross-functionally with internal teams across Product, Operations, Marketing, and Sales to ensure consistent and aligned delivery to your customers.
- Champion the customer voice internally, ensuring feedback and insights help inform product development and continuous improvement.
- Own the renewal process, including contract negotiations and any associated RFPs, ensuring successful outcomes for both the customer and Benifex.
- Promote customer advocacy by driving participation in events, case studies, and reference opportunities that showcase customer success stories.
What are we looking for?
- Required Skills & Experience
- Proven track record of identifying and driving revenue growth within existing accounts and negotiating contracts.
- Extensive experience in customer success or employee benefits consulting
- Proven track record in B2B Saa S environments, focusing on global enterprise businesses.
- Bonus
- HR Tech or Employee Benefits experience
- RFP/tender experience
- Core competencies
- Strong communication and influencing skills
- Strategic Customer Success mindset
- Excellent organisational and commercial acumen
- Strong relationship building and negotiation skills
Even if you don't meet all of the requirements for this role, we encourage you to apply! We are looking for talented and passionate individuals who are eager to learn and grow.
Our interview process
Benifex understands the need to have a fast and efficient process, the below will all be completed in the shortest time possible.
- Initial call with the Talent team - 30 min
- Interview with the Commercial Lead - 60 min
- Final interview with one of our Senior Leaders - 30-45 min
At Benifex, we are committed to equal opportunities and celebrating diversity.
We value every individual, regardless of race, religion, gender, sexual orientation, age, disability, or other characteristics, fostering a workplace where everyone feels respected and valued.
By embracing diverse perspectives, we drive innovation and exceed expectations together.
We’re proud to be an inclusive employer, celebrating the unique contributions of everyone.
We are a proud member of the Disability Confident employer scheme.
If you require any reasonable adjustments at any stage during the recruitment process, please let us know with your application.
#J-18808-Ljbffr
Customer Success Director employer: Benifex
At Benifex, we pride ourselves on being an excellent employer by fostering a dynamic work culture that prioritises collaboration and innovation. Located in the vibrant city of Southampton, we offer our employees ample opportunities for professional growth and development, alongside competitive benefits that support work-life balance. Join us to lead a high-performing team and make a meaningful impact in a fast-paced environment where your contributions are valued.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Director
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Benifex. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Benifex before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Director
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Benifex:Your cover letter is your chance to shine! Tell us why you want to work at Benifex specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Benifex!
How to prepare for a job interview at Benifex
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
