Customer Success Manager (German Speaking) in Southampton

Who are Benifex? We are a fast‑moving technology company, and one of the most successful providers of online reward and benefits solutions in the world. We believe that everyone deserves an exceptional experience at work, every day, and build workplace technology that makes this happen. Benifex’s mission is to build remarkable experiences that employees love. Today Benifex supports more than five million employees in over 3,000 organisations across more than 100 countries. To help us on our quest to be the best, we need brilliant people on board and that’s where you come in.

Why you should apply

• Growth: Build deep technical and operational expertise by supporting customer admins on a complex SaaS platform
• Impact: Play a critical role in ensuring smooth day‑to‑day platform operations for customers across the DACH market
• Career: A great opportunity for someone in an early‑stage support or Junior CSM role who enjoys troubleshooting and problem solving

Working pattern

Work remotely from the UK or hybrid from our Amsterdam office.

Great Benefits

Enjoy a benefits package designed to support your wellbeing, your life outside work, and your growth. From flexible working, paid volunteering days to generous referral bonuses, health insurance, and access to our full benefits portal — plus fun annual events to celebrate together — you’ll have everything you need to feel rewarded, supported and part of something great.

Role Overview

As a Junior Customer Success Manager (Support‑focused) at Benifex, you will provide hands‑on operational support to a portfolio of customers, acting as the primary day‑to‑day contact for customer administrators rather than end users. Your role will focus on change requests, portal configuration, and troubleshooting within the Benifex platform to ensure customers can operate effectively and confidently. You’ll work closely with internal teams to investigate issues, resolve problems, and maintain a high standard of customer service. This role is ideal for someone who enjoys working with systems, processes, and customers. The position will primarily support German‑speaking customers within the DACH market.

Responsibilities

• Act as the main day‑to‑day contact for customer administrators, providing operational and technical support
• Manage and deliver customer change requests, including configuration updates and portal changes
• Troubleshoot platform issues by investigating system setups, configurations, and data
• Support customers with queries related to platform functionality, processes, and best practice usage
• Work closely with internal teams to resolve issues efficiently and communicate progress clearly to customers
• Contribute to maintaining strong customer satisfaction through clear communication and reliable follow‑up
• Manage multiple support requests effectively in a fast‑paced SaaS environment

What We Are Looking For

• 1+ years of experience in a customer support or operational support role
• German language proficiency
• Strong communication skills, with the ability to explain technical topics clearly to customers
• Proven troubleshooting skills, including experience navigating systems and checking configurations
• A customer‑oriented mindset with a focus on problem solving and service quality
• Well organised, with the ability to prioritise tasks and manage multiple requests
• Comfortable working as part of a collaborative team while taking ownership of day‑to‑day responsibilities

Bonus Points For

• Experience in HR Tech, SaaS, or a technology‑driven environment
• Exposure to employee benefits or people‑focused platforms