Benifex Limited is seeking a Knowledge Manager to own the creation and continuous improvement of our global knowledge base within Zendesk, ensuring accurate, discoverable content for support teams and customers. You will drive deflection, faster resolutions, and a culture of knowledge-centred service across the organisation.
You will partner with Support Leadership, Product, Operations, and AI/Tooling teams to structure, tag, and optimise content for AI-driven tools and self-service
Knowledge Manager: AI‑Driven Support Leader in Southampton employer: Benifex Limited
At Benifex, we pride ourselves on being a top employer, recognised for our commitment to creating exceptional workplace experiences. Our culture fosters innovation and collaboration, offering flexible work arrangements, generous benefits, and a strong focus on employee growth through continuous learning opportunities. Join us in our UK HQ and be part of a pioneering team that is shaping the future of AI-native engineering leadership while enjoying a supportive and inclusive environment.
