At a Glance
- Tasks: Support employees on the OneHub platform, resolving queries and enhancing their experience.
- Company: Join Benifex, a leading tech company focused on employee rewards and benefits.
- Benefits: Enjoy flexible work, 25 days holiday, healthcare cash plan, and a £50 monthly allowance.
- Other info: Fast-paced environment with genuine career progression and a commitment to diversity.
- Why this job: Be the voice that makes work better for millions while growing your career in HR tech.
- Qualifications: Customer service experience and a passion for helping people are essential.
The predicted salary is between 26163 - 26163 £ per year.
Who are Benifex?
We are a fast-moving technology company, and one of the most successful providers of online reward and benefits solutions in the world.
We believe that everyone deserves an exceptional experience at work, every day, and build workplace technology that makes this happen.
Benifex’s mission is to build remarkable experiences that employees love.
Today Benifex supports more than five million employees in over 3,000 organisations across more than 100 countries.
To help us on our quest to be the best, we need brilliant people on board and that’s where you come in.
- Why you should apply
- Join our Employee Experience Centre and become the frontline voice supporting employees across the One Hub platform.
- Develop expertise in employee benefits, reward, recognition and discounts while working in a collaborative, people-first environment.
- Enjoy genuine career progression opportunities into senior employee experience, platform specialist and customer success roles.
- Sunday Times Best Place to Work 2025 and
- Best Large Tech Company to Work for 2025
- Work for a profitable, fast-growing market leader in the online reward and employee benefits space
Please note we are unable to offer visa sponsorship and require to people to be based in the UK for this position.
- Great benefits
- Flexible work - choose a working setup that works for you, our only ask is to see you once a month in the office and you must be based in the UK
- Full access to our comprehensive benefits package, including discounts from hundreds of high street brands, salary sacrifice schemes across Finance, Health, Tech, and more
- 25 days holiday plus your local bank holidays
- Your birthday off
- Two half day wellbeing days
- Healthcare cash plan to cover the costs of day-to-day healthcare
- Employee Assistance Plan 24/7 365 support
- Income Protection (75%) and life assurance (4x salary)
- Referral bonuses
- Enhanced parental leave package - 26 weeks fully paid maternity leave and 4 weeks fully paid paternity leave
- Work from Anywhere policy for 90 days
- Buy and Sell scheme for holidays
- £50 monthly allowance to spend on whatever takes your fancy, your very own Benifex card will be topped up at the start of each month!
Role overview
As an Employee Experience Specialist, you will provide personalised support to employees using the One Hub platform, ensuring seamless access to benefits, reward, recognition and discounts.
Working within the Employee Experience Centre, you will manage employee queries through calls and live chat, troubleshoot issues and deliver high-quality resolutions.
You'll play a key role in maintaining excellent customer satisfaction while consistently achieving service level agreements and performance targets.
This is an ideal opportunity for someone who enjoys helping people and wants to build expertise in employee experience and HR technology.
Responsibilities
- Manage inbound calls and live chat interactions, providing prompt and personalised support to employees.
- Resolve queries relating to benefits, reward and recognition, discounts and platform access issues.
- Build expert knowledge of the One Hub platform and its services.
- Meet SLAs, quality standards and customer satisfaction targets.
- Collaborate with colleagues and specialist teams to deliver efficient resolutions and exceptional service.
- What we are looking for
- Previous experience in a customer service or customer-facing environment.
- Excellent written and verbal English communication skills with a passion for helping people.
- Strong problem-solving abilities and confidence using initiative to find resolutions.
- Ability to thrive in a fast-paced environment and adapt to changing processes, products and priorities.
- A collaborative team player with strong computer literacy and a customer-first mindset.
Even if you don't meet all of the requirements for this role, we encourage you to apply!
We are looking for talented and passionate individuals who are eager to learn and grow.
We also offer a variety of other roles, so please check out our careers page to see if there is something else that might be a good fit for you.
Our interview process
Benifex understands the need to have a fast and efficient process, the below will all be completed in the shortest time possible.
- Initial informal call with the Talent team
- Interview with the hiring team
- Final interview with the Director
We are an equal opportunity employer and value diversity at our company.
We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We are committed to creating a diverse and inclusive workplace where everyone feels welcome and respected.
We believe that diversity and inclusion are essential to our success, and we are proud to be an equal opportunity employer.
We are a proud member of the Disability Confident employer scheme.
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Employee Experience Specialist in Southampton employer: Benifex Limited
At Benifex, we pride ourselves on being a top employer, recognised for our commitment to creating exceptional workplace experiences. Our culture fosters innovation and collaboration, offering flexible work arrangements, generous benefits, and a strong focus on employee growth through continuous learning opportunities. Join us in our UK HQ and be part of a pioneering team that is shaping the future of AI-native engineering leadership while enjoying a supportive and inclusive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Employee Experience Specialist in Southampton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Benifex Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Benifex Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Employee Experience Specialist in Southampton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Benifex Limited:Your cover letter is your chance to shine! Tell us why you want to work at Benifex Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Benifex Limited!
How to prepare for a job interview at Benifex Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
