At a Glance
- Tasks: Manage customer relationships and drive engagement for a portfolio of clients.
- Company: Fast-growing tech company leading in online Reward & Benefits solutions.
- Benefits: Competitive salary, flexible work, 25 days holiday, and comprehensive healthcare.
- Other info: Join a top employer with excellent career growth opportunities.
- Why this job: Make a real impact by enhancing employee experiences across global organisations.
- Qualifications: Experience in Customer Success and strong relationship-building skills.
The predicted salary is between 31000 - 38000 £ per year.
Who are Benifex? We are a fast-moving technology company, and one of the most successful providers of online Reward & Benefits solutions in the world. We believe that everyone deserves an exceptional experience at work, every day, and build workplace technology that makes this happen. Our mission is to build remarkable experiences that employees love. Today, we support more than 5 million employees in over 3,000 organisations across more than 100 countries.
To help us on our quest to be the best, we need brilliant people on board and that’s where you come in. As we continue to grow and expand, we are excited to have several Customer Success Manager opportunities. Our CSMs are people who like to really get to know their customers, helping them achieve their objectives, and ensuring their employees are making the most of our platform. It’s a role that focuses on driving retention, value and advocacy, not driving and delivering ARR targets (we leave that one to our commercial colleagues!).
Why should you apply?
- Ownership: Take full day-to-day ownership of your own portfolio of customers
- Impact: Play a key role in driving customer value, engagement, and advocacy
- Top 10 Employer, Sunday Times Best Places to Work Awards
- Work for a profitable, fast-growing market leader in the online reward and benefits space
- A comprehensive, market leading benefits package
- Great benefits: Salary - £31,000 - £38,000
- Flexible work - choose a working setup that works for you, our only ask is to see you once a month in the office and you must be based in the UK
- 25 days holiday plus your local bank holidays
- Your birthday off
- Healthcare cash plan to cover the costs of day to day healthcare
- Employee Assistance Plan 24/7 365 support
- Income Protection (75%) and life assurance (4x salary)
- Pension scheme
- £50 monthly allowance to spend on whatever takes your fancy, your very own Benifex card will be topped up at the start of each month!
Role overview
As a Customer Success Manager at Benifex, you will act as the strategic, day-to-day partner for a portfolio of domestic and global customers. Your focus will be on driving measurable customer value, engagement, and advocacy, ensuring customers and their employees get the very best from the Benifex platform. You’ll work closely with Customer Success Directors, who own the commercial and contractual aspects of accounts, while you lead the ongoing relationship, platform adoption, and customer experience. This role suits someone who enjoys autonomy, complexity, and building long‑term partnerships.
Responsibilities
- Manage a portfolio of approximately 20–30 customers as their primary point of contact, ensuring strong engagement, satisfaction, and retention
- Build trusted relationships with a range of customer stakeholders, including senior leaders
- Lead regular customer check‑ins and internal account health reviews, proactively identifying risks and opportunities
- Develop and present insight‑rich performance updates that support customers in maximising platform adoption and achieving long‑term outcomes
- Drive customer advocacy by championing feedback internally and ensuring insights (including NPS) lead to tangible improvements
- Support customers in aligning the Benifex platform with their broader people, reward, and engagement strategies
- Adapt quickly to shifting priorities and evolving customer needs in a fast‑paced environment
What we are looking for
- Solid experience in a Customer Success role, with a strong track record of driving product adoption, engagement, and customer outcomes
- Experience managing complex B2B SaaS customer portfolios with multiple stakeholders
- Confidence working with senior customer contacts and navigating challenging or sensitive situations
- Strong organisational skills, with the ability to prioritise effectively across a varied portfolio
- Excellent communication and relationship‑building skills, with a customer‑first mindset
- A proactive, accountable approach, with a genuine passion for delivering exceptional customer experiences.
Bonus points for:
- Experience within Employee Benefits, HR Tech, or a related SaaS domain
- Exposure to large enterprise and/or global customer accounts
Our interview process
Benifex understands the need to have a fast and efficient process, the below will all be completed in the shortest time possible.
- Initial interview with the Talent team.
- Interview with the hiring manager.
- Final interview with a senior team member.
Customer Success Manager (12 month FTC) employer: Benifex Limited
At Benifex, we pride ourselves on being a top employer, recognised for our commitment to creating exceptional workplace experiences. Our culture fosters innovation and collaboration, offering flexible work arrangements, generous benefits, and a strong focus on employee growth through continuous learning opportunities. Join us in our UK HQ and be part of a pioneering team that is shaping the future of AI-native engineering leadership while enjoying a supportive and inclusive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager (12 month FTC)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Benifex Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Benifex Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Manager (12 month FTC)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Benifex Limited:Your cover letter is your chance to shine! Tell us why you want to work at Benifex Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Benifex Limited!
How to prepare for a job interview at Benifex Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
