We are looking for an experienced Property Manager with a proven track record within property management.Someone who can offer outstanding communication (written and verbal), excellent organisational skills and is passionate about delivering excellent customer service to all of our clients whilst achieving the right results.
KNOWLEDGE AND SKILLS REQUIRED:
- Ideally ARLA Propertymark qualified to Level 3.
- Basic knowledge of heating and hot water systems, plumbing and electrical
- At least 4 years' experience in a similar role
- Have a good knowledge of Microsoft Software packages (Word, Excel, Outlook).
- Excellent communication skills, both written and spoken.
- Excellent organisational skills and attention to detail.
- Ability to problem solve and manage your time
- Enjoy being part of a team all working towards a common goal.
RESPONSIBILITIES:
- Manage your Property Portfolio, ensuring landlords and tenants receive the highest level of service and support.
- Liaise with the branches to ensure all properties are ready for move-in.
- Agree what "float" we should hold, i.e. money we retain to pay invoices on a landlord's behalf.
- Deal with any routine or emergency maintenance issues in the property promptly.This can involve liaising with contractors, landlords and block managers or developers for new builds.
- Respond promptly and effectively to internal and external complaints.
- Ensure accounting procedures for receiving and authorising contractor invoices is followed and request funds from clients where necessary.
- Ensure there is effective and efficient liaison and communication between B&R, Landlord and Tenant.
- Ensure conditions attached to licences are dealt with/complied with.
- Deal with insurance claims, liaising with block managers, loss adjusters, arranging estimates
- Inspect properties, submit reports to landlords and follow up on any works or requirements that are raised in a timely manner.
- Peruse check out reports and quantify deductions from deposits and liaising with landlords and tenants to negotiate an agreement between them. If necessary submitting disputes to the Tenancy Deposit Scheme or respond to disputes submitted by tenants.
- Maintain clear and constant communication between Property Management and Lettings and Accounts and Overseas offices
- Work together with the team to ensure landlords' and tenants' needs and requirements are being met and that excellent customer service is being maintained.
- Ensure ARLA PropertyMark guidelines are followed
About Job Location and Timing
Hours: Monday to Thursday 9 am - 6 pm and Fridays 9 am - 5.30 pm
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