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- Tasks: Join our friendly team as a GP receptionist, managing appointments and welcoming patients.
- Company: We're a small, busy GP practice dedicated to high-quality patient care.
- Benefits: Enjoy free on-site parking and flexible hours with potential for more shifts.
- Why this job: Perfect for those who love meeting people and want to make a difference in healthcare.
- Qualifications: No experience needed; just bring your communication skills and a passion for patient care.
- Other info: Flexible start date available; must be ready to cover shifts at short notice.
Applicants for a similar job posted in June 2025 for a role with more hours are welcome to apply to this role should they wish.
Job Summary:
We are a small but busy GP practice committed to providing high quality care to our patients. We are looking for a friendly, organised and efficient GP receptionist to join our team and help ensure the smooth running of the surgery.
The reception team comprises of 3 staff members and with one leaving we are looking for one applicant to start soon.
Reception shift hours are:
Monday – Thursday 08:00 – 14:00 and 14:00 – 18:30.
Friday 08:00 – 14:00
Please note we are currently seeking an applicant to cover:
Tuesday: 08:00 – 1400
Friday: 08:00 – 1400
This is 12 hours a week as a minimum. You MUST be able to cover receptionist sickness at short notice and annual leave.
Past experience has shown this role over a period of year on average would do just over 15 hours a week due to covering other staff of annual leave.
This role will suit candidate who enjoys meeting people with no other commitments and are able to be flexible so as to cover leave and sickness of other staff.
Employee must be free to start working 1st September 2025 but if circumstances allow they may start working earlier than this.
Key responsibilities and duties can include but are not limited to:
Welcoming patients and visitors in a warm and professional manner.
Managing appointments and patient registrations via the practice’s booking system
Answering telephone calls and dealing with patient enquiries promptly and courteously
Act as the central point of contact for patients, be responsible for the distribution of information, messages and enquiries for the clinical team.
Handling patient records and maintaining confidentiality at all times
Assisting with administrative tasks as required to support the clinical team. This can include processing prescriptions, managing patient records, supporting digital triage, distributing documents, scanning and coding information and contributing to the cleanliness and safety of the environment.
Ensuring compliance with data protection/confidentiality and NHS guidelines
Opening and closing doors at the beginning, and end of day
The performance of any other reasonable duties requested by the doctors/nurses/practice manager.
Person Specification:
Previous experience in a healthcare or receptionist role is desirable but not essential – full training will be provided.
Excellent communication and interpersonal skills with experience in working with the general public.
Ability to work calmly under pressure and multitask effectively
Strong organisational skills and attention to detail
IT literate with good experience of Microsoft Office applications. Previous experience in using appointment booking and patient record systems is desirable but not essential as training will be provided.
Commitment to providing outstanding patient care and maintaining confidentiality
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. In addition two suitable references will also be required.
Job Type: Part-time
Pay: £12.21 per hour
Benefits:
Free parking
On-site parking
Schedule:
Monday to Friday
Work Location: In person
Application deadline: 15/08/2025
Reference ID: BS202507
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Part Time GP Surgery Receptionist employer: Benfleet Surgery
Contact Detail:
Benfleet Surgery Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part Time GP Surgery Receptionist
✨Tip Number 1
Familiarise yourself with the specific duties of a GP receptionist. Understanding the day-to-day tasks, such as managing appointments and handling patient records, will help you demonstrate your knowledge during any informal discussions or interviews.
✨Tip Number 2
Showcase your interpersonal skills by engaging with current staff or patients at the practice if possible. This can give you insights into the team dynamics and patient interactions, which you can mention when discussing your fit for the role.
✨Tip Number 3
Be prepared to discuss your flexibility in covering shifts. Since the role requires covering for sickness and annual leave, highlighting your availability and willingness to adapt will make you a more attractive candidate.
✨Tip Number 4
Research the practice's values and commitment to patient care. Being able to articulate how your personal values align with theirs can set you apart and show that you're genuinely interested in contributing to their mission.
We think you need these skills to ace Part Time GP Surgery Receptionist
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements. Highlight your relevant skills and experiences that align with the role of a GP receptionist.
Tailor Your CV: Customise your CV to reflect your experience in customer service or healthcare settings. Emphasise your organisational skills, ability to multitask, and any relevant IT skills, especially with Microsoft Office applications.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and your commitment to providing excellent patient care. Mention your flexibility in covering shifts and your ability to work under pressure.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Benfleet Surgery
✨Show Your People Skills
As a GP surgery receptionist, you'll be the first point of contact for patients. Make sure to highlight your communication skills and any experience you have in dealing with the public. A friendly and approachable attitude will go a long way!
✨Demonstrate Organisational Skills
This role requires strong organisational abilities. Be prepared to discuss how you've managed multiple tasks in previous jobs, especially in high-pressure situations. Mention any specific tools or methods you use to stay organised.
✨Familiarise Yourself with Healthcare Protocols
Even if you don't have direct experience in healthcare, showing that you understand the importance of patient confidentiality and data protection can set you apart. Brush up on NHS guidelines and be ready to discuss them.
✨Be Flexible and Adaptable
The job requires covering for other staff at short notice, so it's crucial to convey your flexibility. Share examples of times when you've adapted to changing circumstances or taken on additional responsibilities without hesitation.