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For Companies At a Glance
- Tasks: Manage customer accounts and resolve queries to exceed expectations.
- Company: Join a dynamic team focused on delivering exceptional business services.
- Benefits: Competitive salary, supportive work environment, and opportunities for growth.
- Why this job: Make a real impact by providing personalized service and solving problems.
- Qualifications: Experience in customer service, excellent communication, and problem-solving skills required.
- Other info: Work hours are Monday to Friday with half days on alternate Saturdays.
The predicted salary is between 28000 - 36000 £ per year.
Job Description
Business Account Manager
£35K to 45K per annum depending on experience
Hours are 8am to 5pm Monday to Friday and half day every other Saturday until 12pm
The Role
The Business Account Manager will assist in the delivery of business services to ensure that customer expectations are achieved. You will manage all existing and additional contract, pro-actively monitor customer commitments and any queries raised and deal with any unforeseen problems that may arise. Confirm all work orders are analysed to verify correct completion living no room for error.
Key Responsibilities
Management of additional contacts and manager ring backs to ensure delivery of business targets.
Liaise with customer to identity and discuss reasons for a additional contact
Gain an understanding of manager ring back from previous job history and customers contact to resolve customers query.
Take ownership and manager customers expectations.
Ensure questions that arise from additional contact and manager ring backs are dealt with in a timely manner, it will be your sole responsibility of resolving any issues raised or highlighted.
Ensure that customers are kept fully informed of developments progress relating to their issue to prevent further queries.
Make a difference by taking personal ownership by delivering a persoanl service whihc exceeds customer expectations
Own and take full responsibility for customer issues by previding end to end service for the customer at all times
Successful Candidate Essential Skills required
Significant experience in Customer Service including direct customer contact and query resolution experience
Demonstrate excellent problem solving skills
Demonstrate the ability to remain calm and professional in a stressful and demanding environment
Excellent communication skills both written and verbal
Numberate / able to produce statistics and business reports for internal and external use as well as have the ability to carry out accounts queries as you will be asked to check and process invoices on a regular basis.
Business Account Manager employer: Benfleet Scrap Co. Ltd
Contact Detail:
Benfleet Scrap Co. Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Account Manager
✨Tip Number 1
Familiarize yourself with common customer service scenarios and solutions. Being able to discuss specific examples of how you've resolved customer issues in the past will show that you have the experience needed for this role.
✨Tip Number 2
Brush up on your problem-solving skills by practicing real-life case studies or role-playing scenarios. This will help you demonstrate your ability to remain calm and professional under pressure during the interview.
✨Tip Number 3
Prepare to discuss how you manage customer expectations effectively. Think of examples where you went above and beyond to keep customers informed and satisfied, as this aligns perfectly with the job's responsibilities.
✨Tip Number 4
Since the role involves producing statistics and business reports, be ready to talk about your experience with data analysis. Highlight any tools or software you’ve used to track performance metrics and resolve account queries.
We think you need these skills to ace Business Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your significant experience in customer service and problem-solving skills. Use specific examples from your previous roles that demonstrate your ability to manage customer expectations and resolve queries effectively.
Craft a Compelling Cover Letter: In your cover letter, emphasize your communication skills and your experience with direct customer contact. Explain how you can take ownership of customer issues and provide a personal service that exceeds expectations.
Showcase Relevant Skills: Clearly outline your ability to produce statistics and business reports. Mention any experience you have with processing invoices or managing accounts queries, as these are essential for the role.
Proofread Your Application: Before submitting, carefully proofread your application to ensure there are no errors. A well-written application reflects your attention to detail and professionalism, which are crucial for a Business Account Manager.
How to prepare for a job interview at Benfleet Scrap Co. Ltd
✨Showcase Your Customer Service Experience
Be prepared to discuss your previous roles in customer service. Highlight specific examples where you successfully resolved customer queries and exceeded expectations, as this is crucial for the Business Account Manager position.
✨Demonstrate Problem-Solving Skills
Think of scenarios where you faced challenges and how you overcame them. The interviewer will be looking for your ability to remain calm under pressure and find effective solutions to problems.
✨Communicate Clearly and Effectively
Since excellent communication skills are essential for this role, practice articulating your thoughts clearly. Be concise and ensure that your verbal and written communication reflects professionalism.
✨Prepare for Questions on Data Handling
As the role involves producing statistics and business reports, be ready to discuss your experience with data analysis and reporting. Familiarize yourself with any relevant tools or software you have used in the past.
