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- Tasks: Support patients with check-in/check-out and ensure quality dental care.
- Company: Join Benevis, a leader in creating smiles through affordable dental care.
- Benefits: Enjoy competitive pay, bonuses, and a comprehensive benefits package including medical and 401K.
- Why this job: Make a real impact in your community while working in a fun, compassionate environment.
- Qualifications: High school diploma or GED; experience in a dental office preferred.
- Other info: Bilingual Spanish preferred; remote work available with travel to local offices.
The predicted salary is between 30000 - 42000 £ per year.
Remote to an office in Connecticut - (Hartford, New Haven, Bridgeport, New Britain, or Waterbury)
8am - 5pm Monday - Friday
Open to traveling to another office if needed
Work for a company that is truly making the world a happier place, one smile at a time! At Benevis, we create over a million smiles a year in the communities we serve and believe that every person deserves access to quality, affordable dental care. This mission drives everything we do.
We are actively seeking a Bilingual Patient Coordinator to join our team. Support our mission to providing excellent dental care in the community and help us create more smiles and memorable experiences. Join a team that believes in teamwork and truly cares about their patients.
Find your opportunity to make an impact:
- Get out into your community -- participate in local events including school screenings, presentations and any opportunity to promote a positive image of us
- Participate in morning huddles, let your peers know how much you appreciate them, highlight great examples of customer focus, collaboration etc.
- Love working with kids (they make up 70% or more of our patient base)
Responsibilities:
- The Patient Coordinator is responsible for providing quality customer service to patients and parents at check-in and check-out as well as responsible for verifying patient insurance eligibility and service limits.
- Deliver quality and compassionate care to every patient.
- Greet parents and patients when they enter or leave the office.
- Ensure parents who are waiting are kept informed of the progress of their appointment or child.
- Maintain a clean and tidy waiting area and front desk area.
- Verify patient insurance eligibility prior to appointment and ensure information is correct in the patient's Boomerang file.
- Ensure service limits are recorded and communicated with the clinical team prior to treating the patient.
- Ensure all patient files are ready before the patient's appointment.
- Coordinate with Clinical Team Leader and Doctors to provide the opportunity for same day care to patients.
- Assist with meeting office financial targets by ensuring the hygiene and operative schedules are full.
- Schedule follow-up operatory and six month recall appointments for patients.
- Answer incoming calls and direct the caller to the proper person, taking messages when necessary.
- Ensure our patients are receiving the dental care they need by making outbound calls to confirm patients, to reschedule patients that do not make their appointment, and to call patients that have treatment that needs to be completed.
- Ensure all patient records are re-filed at the end of the day.
- Perform to the highest integrity by adhering to all government regulations, company standards, and company compliance programs.
- Verify, inform, and collect any out of pocket balances from patients, prior to patients being treated by the clinical team.
- Other duties as assigned.
Qualifications Requirements:
- Graduation from a senior high school or GED equivalent.
- Office experience in a dentist's or physician's office, preferred.
- Experience with children's dentistry, preferred.
We Offer:
- Competitive compensation.
- Quarterly bonuses based on Office performance.
- Comprehensive Benefits Package: Medical, Dental, Vision, 401K with match, flexible spending accounts, paid time off, company holidays and much more!
We value teamwork, mutual respect and cooperation. We do not practice unlawful discrimination, including harassment or tolerate it in our workplace.
District Patient Coordinator employer: Benevis
Contact Detail:
Benevis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land District Patient Coordinator
✨Tip Number 1
Familiarise yourself with the local dental community in Connecticut. Attend events or workshops related to dental care, as this will not only enhance your knowledge but also help you network with potential colleagues and gain insights into the specific needs of the community.
✨Tip Number 2
Brush up on your customer service skills, especially in a healthcare setting. Practice scenarios where you might need to handle difficult situations with patients or parents, as demonstrating empathy and effective communication is key in this role.
✨Tip Number 3
Since the role involves working with children, consider volunteering or gaining experience in child-focused environments. This will not only make you more comfortable but also show your passion for working with kids, which is a significant part of the job.
✨Tip Number 4
Prepare to discuss how you can contribute to the team’s goals during interviews. Think about ways you can help improve patient flow or enhance the patient experience, as these are crucial aspects of the Patient Coordinator role.
We think you need these skills to ace District Patient Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, particularly in a dental or healthcare setting. Emphasise any bilingual skills, especially in Spanish, as this is preferred for the role.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for providing quality dental care and your commitment to creating positive experiences for patients. Mention specific examples of how you've contributed to teamwork and patient satisfaction in previous roles.
Highlight Relevant Skills: In your application, focus on skills that are crucial for the Patient Coordinator role, such as communication, organisation, and the ability to work with children. Provide examples of how you've successfully used these skills in past positions.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application demonstrates attention to detail and professionalism, which are essential in a patient-facing role.
How to prepare for a job interview at Benevis
✨Show Your Passion for Patient Care
Make sure to express your enthusiasm for providing quality dental care and creating positive experiences for patients. Share any relevant experiences where you made a difference in someone's day, especially with children, as they make up a large part of the patient base.
✨Demonstrate Your Teamwork Skills
Since the role involves working closely with a clinical team, highlight your ability to collaborate effectively. Prepare examples of how you've contributed to a team environment in previous roles, particularly in healthcare or customer service settings.
✨Prepare for Bilingual Scenarios
If you're bilingual, be ready to demonstrate your language skills during the interview. Practice common phrases or scenarios you might encounter while assisting Spanish-speaking patients, as this will show your readiness to support diverse communities.
✨Understand the Company’s Mission
Familiarise yourself with Benevis's mission of creating smiles and providing affordable dental care. Be prepared to discuss how your values align with theirs and how you can contribute to their goal of making a positive impact in the community.
