At a Glance
- Tasks: Provide excellent customer service and support patients at check-in and check-out.
- Company: Join Benevis, a company dedicated to creating happy smiles in your community.
- Benefits: Enjoy competitive pay, quarterly bonuses, and a comprehensive benefits package.
- Other info: Be part of a supportive team that values respect and cooperation.
- Why this job: Make a real impact by helping children and families access quality dental care.
- Qualifications: High school diploma or GED; experience in a dental office preferred.
The predicted salary is between 30000 - 40000 £ per year.
Work for a company that is truly making the world a happier place, one smile at a time! At Benevis, we create over a million smiles a year in the communities we serve and believe that every person deserves access to quality, affordable dental care. This mission drives everything we do. With over 2,000 employees in offices across the country from clinical to support staff - we are united in our mission to create happy, healthy smiles through providing high quality dental care in a fun, compassionate environment.
We are actively seeking a Patient Coordinator to join our team. Support our mission to providing excellent dental care in the community and help us create more smiles and memorable experiences. Join a team that believes in teamwork and truly cares about their patients.
Responsibilities
- The Patient Coordinator is responsible for providing quality customer service to patients and parents at check‑in and check‑out as well as responsible for verifying patient insurance eligibility and service limits.
- Deliver quality and compassionate care to every patient.
- Greet parents and patients when they enter or leave the office.
- Ensure parents who are waiting are kept informed of the progress of their appointment or child.
- Maintain a clean and tidy waiting area and front desk area.
- Verify patient insurance eligibility prior to appointment and ensure information is correct in the patient's Boomerang file.
- Ensure service limits are recorded and communicated with the clinical team prior to treating the patient.
- Ensure all patient files are ready (pull file, update patient record, verify insurance and service limits) before the patient's appointment.
- Coordinate with Clinical Team Leader and Doctors to provide the opportunity for same day care to patients.
- Assist with meeting office financial targets by ensuring the hygiene and operative schedules are full.
- Schedule follow‑up operatory and six month recall appointments for patients.
- Answer incoming calls and direct the caller to the proper person, taking messages when necessary.
- Ensure our patients are receiving the dental care they need by making outbound calls to confirm patients, to reschedule patients that do not make their appointment, and to call patients that have treatment that needs to be completed.
- Ensure all patient records are re‑filed at the end of the day.
- Perform to the highest integrity by adhering to all government regulations, company standards, and company compliance programs.
- Verify, inform, and collect any out of pocket balances from patients, prior to patients being treated by the clinical team.
Qualifications
- Graduation from a senior high school or GED equivalent.
- Office experience in a dentist's or physician's office, preferred.
- Experience with children's dentistry, preferred.
We Offer
- Competitive compensation.
- Quarterly bonuses based on Office performance.
- Comprehensive Benefits Package: Medical, Dental, Vision, 401K with match, flexible spending accounts, paid time off, company holidays and much more!
We value teamwork, mutual respect and cooperation. We do not practice unlawful discrimination, including harassment or tolerate it in our workplace.
Dental Front Desk & Patient Care Specialist — Bonuses employer: Benevis
At Benevis, we pride ourselves on being an exceptional employer dedicated to creating a positive impact in our communities through quality dental care. Our team-oriented culture fosters collaboration and mutual respect, ensuring that every employee feels valued and empowered to contribute to our mission of making the world a happier place, one smile at a time. With competitive compensation, comprehensive benefits, and opportunities for personal and professional growth, joining us means becoming part of a compassionate family committed to excellence in patient care.
StudySmarter Expert Advice🤫
We think this is how you could land Dental Front Desk & Patient Care Specialist — Bonuses
✨Tip Number 1
Get to know the company! Before your interview, dive into Benevis's mission and values. Show us that you’re not just another candidate but someone who genuinely cares about creating smiles and providing quality dental care.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing how you can contribute to our team.
✨Tip Number 3
Bring your A-game to the interview! Dress smartly, arrive on time, and be ready to share specific examples of how you've provided excellent customer service in the past. We love hearing about your experiences!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in our minds as we make our decision.
We think you need these skills to ace Dental Front Desk & Patient Care Specialist — Bonuses
Some tips for your application 🫡
Show Your Passion for Smiles:When you're writing your application, let your enthusiasm for creating happy, healthy smiles shine through! Share any experiences you've had in customer service or working with kids, as this aligns perfectly with our mission.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight the skills and experiences that match the Patient Coordinator role. We love seeing how your background fits into our team and contributes to our goal of providing excellent dental care.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate when candidates communicate effectively, as it reflects the kind of customer service we aim to provide to our patients.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Benevis
✨Know the Company Mission
Before your interview, take some time to understand Benevis's mission of creating happy, healthy smiles. Be ready to discuss how you can contribute to this goal and why it resonates with you. Showing genuine enthusiasm for their mission can set you apart!
✨Prepare for Patient Scenarios
Think about common situations you might face as a Patient Coordinator, especially when dealing with children and parents. Prepare examples from your past experiences where you provided excellent customer service or handled challenging situations with compassion. This will demonstrate your readiness for the role.
✨Showcase Teamwork Skills
Benevis values teamwork, so be prepared to share examples of how you've worked collaboratively in previous roles. Highlight any experiences where you supported your colleagues or contributed to a positive team environment. This will show that you align with their culture.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready that show your interest in the role and the company. You might ask about their community involvement or how they ensure a fun and compassionate environment for both staff and patients. This shows you're engaged and eager to be part of their team.
