At a Glance
- Tasks: Deliver top-notch customer service and manage patient bookings in a dynamic healthcare environment.
- Company: Join Benenden Hospital, an outstanding private hospital with a compassionate team.
- Benefits: Flexible working hours, free parking, and subsidised meals.
- Other info: Enjoy a supportive team atmosphere and excellent training opportunities.
- Why this job: Make a real difference in patient experiences while developing your skills.
- Qualifications: Experience in customer service or contact centres; strong communication skills.
The predicted salary is between 24000 - 28000 € per year.
We are looking for a Flexi‑Bank Reservations Advisor to join our Reservations Team, working flexibly as an ambassador for our Patient Administration Service. This role plays a vital part in delivering a high‑quality, patient‑centred booking and administration service across clinics, ACU and theatres. This opportunity is ideal for someone who thrives in a fast‑paced customer service or contact centre environment and is passionate about delivering outstanding service to patients.
About us
At Benenden Hospital we put patients at the heart of everything we do. We attract kind, compassionate, and talented people to our ultra‑modern private hospital, which opened in 1907 and has been rated as Outstanding by the CQC. We hold JAG accreditation for Endoscopy and have a beautiful setting in the middle of the Kent countryside. Benenden Hospital offers excellent working conditions and facilities. We promote flexible working and a healthy work/life balance. We are committed to professional development and have excellent training and education facilities. We work hard to make sure that everyone at Benenden Hospital feels involved and shares our values and vision for the future.
About the role
- Promote and consistently deliver the highest standards of customer service.
- Provide a comprehensive reservations and administration service, including appointment booking for clinics, ACU and theatre.
- Process patient referrals accurately and efficiently, ensuring all bookings align with relevant guidelines.
- Communicate with patients in a clear, positive and professional manner to facilitate timely conversion to consultations, tests or procedures.
- Work in line with contact centre service standards, service level agreements and Key Performance Indicators (KPIs).
- Demonstrate honesty, integrity and professionalism in all interactions.
- Work effectively both independently and as part of the wider reservations team.
Why Join Us?
- Flexible, bank working to fit around your availability.
- The opportunity to make a real difference to patient experience.
- Supportive team environment with guidance from experienced leaders.
- Valuable experience within a healthcare administration setting.
If you are enthusiastic, organised and passionate about delivering exceptional customer service, we would love to hear from you.
Skills and experience required
- Experience working within a contact centre or customer service environment.
- Excellent customer service skills with a patient‑focused approach.
- Strong verbal and written communication skills.
- A positive, pragmatic and approachable outlook.
- Results‑driven with high levels of initiative and determination.
- Ability to coordinate and prioritise conflicting workloads effectively.
- Good IT skills and confidence using multiple systems.
- Experience working in healthcare.
- A basic understanding of medical terminology (training can be provided).
1‑hour annual leave generated for every 8.25 hours worked. Free parking. Free Flu vaccinations. Free tea and coffee. Subsidised on site Restaurant.
Flexi-Bank Reservations Advisor in Kent employer: Benenden Hospital Trust
At Benenden Hospital, we pride ourselves on being an outstanding employer, offering a supportive and flexible working environment that prioritises patient care and employee well-being. Our commitment to professional development is evident through our excellent training facilities, while our picturesque location in the Kent countryside provides a serene backdrop for your work-life balance. Join us as a Flexi-Bank Reservations Advisor and be part of a compassionate team dedicated to making a real difference in patients' lives.
StudySmarter Expert Advice🤫
We think this is how you could land Flexi-Bank Reservations Advisor in Kent
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Benenden Hospital. Understand their values and what makes them tick. This way, you can tailor your answers to show how you fit right in with their patient-centred approach.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and healthcare. Think about your past experiences and how they relate to the role of a Flexi-Bank Reservations Advisor. We want to hear your stories!
✨Tip Number 3
Show off your personality! During the interview, let your enthusiasm shine through. Being passionate about delivering outstanding service is key, so don’t be shy about sharing why you love helping patients and working in a fast-paced environment.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the position. Plus, it’s a great chance to reiterate how you can contribute to their team.
We think you need these skills to ace Flexi-Bank Reservations Advisor in Kent
Some tips for your application 🫡
Show Your Passion for Patient Care:When writing your application, let us see your enthusiasm for delivering outstanding service to patients. Share any relevant experiences that highlight your commitment to patient care and how you can contribute to our mission at Benenden Hospital.
Tailor Your Application:Make sure to customise your application to reflect the specific skills and experiences mentioned in the job description. Highlight your customer service background and any experience in a contact centre environment to show us you're the right fit for the Flexi-Bank Reservations Advisor role.
Be Clear and Professional:Use clear and professional language throughout your application. We want to see your strong verbal and written communication skills in action, so make sure your application is well-structured and free of errors.
Apply Through Our Website:We encourage you to apply directly through our website. This way, you can ensure your application reaches us quickly and efficiently, and you'll have access to all the latest updates about the role and our team!
How to prepare for a job interview at Benenden Hospital Trust
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Flexi-Bank Reservations Advisor role. Familiarise yourself with the key responsibilities, such as appointment booking and patient communication. This will help you demonstrate your knowledge and enthusiasm for the position.
✨Showcase Your Customer Service Skills
Since this role is all about delivering outstanding service to patients, prepare examples from your past experiences that highlight your customer service skills. Think of situations where you went above and beyond to help someone, especially in a fast-paced environment.
✨Practice Clear Communication
As you'll be communicating with patients regularly, practice articulating your thoughts clearly and professionally. You might want to do a mock interview with a friend or family member, focusing on how you would explain complex information in a simple way.
✨Demonstrate Your Team Spirit
Benenden Hospital values teamwork, so be ready to discuss how you work well with others. Share examples of how you've collaborated in previous roles, and express your willingness to support your colleagues in delivering high-quality patient care.
