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- Tasks: Deliver top-notch customer service and manage patient bookings in a fast-paced environment.
- Company: Join Benenden Hospital, an outstanding private hospital with a compassionate team.
- Benefits: Flexible hours, free parking, annual leave, and subsidised meals.
- Other info: Enjoy a supportive team atmosphere and excellent training opportunities.
- Why this job: Make a real difference in patient experiences while developing your skills.
- Qualifications: Experience in customer service, strong communication skills, and a positive attitude.
The predicted salary is between 24000 - 28000 £ per year.
We are looking for a Flexi‑Bank Reservations Advisor to join our Reservations Team, working flexibly as an ambassador for our Patient Administration Service. This role plays a vital part in delivering a high‑quality, patient‑centred booking and administration service across clinics, ACU and theatres. This opportunity is ideal for someone who thrives in a fast‑paced customer service or contact centre environment and is passionate about delivering outstanding service to patients.
About us
At Benenden Hospital we put patients at the heart of everything we do. We attract kind, compassionate, and talented people to our ultra‑modern private hospital, which opened in 1907 and has been rated as Outstanding by the CQC. We hold JAG accreditation for Endoscopy and have a beautiful setting in the middle of the Kent countryside. Benenden Hospital offers excellent working conditions and facilities. We promote flexible working and a healthy work/life balance. We are committed to professional development and have excellent training and education facilities. We work hard to make sure that everyone at Benenden Hospital feels involved and shares our values and vision for the future.
About the role
- Promote and consistently deliver the highest standards of customer service.
- Provide a comprehensive reservations and administration service, including appointment booking for clinics, ACU and theatre.
- Process patient referrals accurately and efficiently, ensuring all bookings align with relevant guidelines.
- Communicate with patients in a clear, positive and professional manner to facilitate timely conversion to consultations, tests or procedures.
- Work in line with contact centre service standards, service level agreements and Key Performance Indicators (KPIs).
- Demonstrate honesty, integrity and professionalism in all interactions.
- Work effectively both independently and as part of the wider reservations team.
Why Join Us?
- Flexible, bank working to fit around your availability.
- The opportunity to make a real difference to patient experience.
- Supportive team environment with guidance from experienced leaders.
- Valuable experience within a healthcare administration setting.
If you are enthusiastic, organised and passionate about delivering exceptional customer service, we would love to hear from you.
Skills and experience required
- Experience working within a contact centre or customer service environment.
- Excellent customer service skills with a patient‑focused approach.
- Strong verbal and written communication skills.
- A positive, pragmatic and approachable outlook.
- Results‑driven with high levels of initiative and determination.
- Ability to coordinate and prioritise conflicting workloads effectively.
- Good IT skills and confidence using multiple systems.
- Experience working in healthcare.
- A basic understanding of medical terminology (training can be provided).
1‑hour annual leave generated for every 8.25 hours worked. Free parking. Free Flu vaccinations. Free tea and coffee. Subsidised on site Restaurant.
Flexi-Bank Reservations Advisor employer: Benenden Hospital Trust
Contact Detail:
Benenden Hospital Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Flexi-Bank Reservations Advisor
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the healthcare sector. A personal recommendation can really give you an edge when applying for roles like the Flexi-Bank Reservations Advisor.
✨Tip Number 2
Prepare for those interviews! Research common questions for customer service roles and practice your responses. Make sure to highlight your experience in fast-paced environments and your passion for patient care – it’s what they’re looking for!
✨Tip Number 3
Show off your skills! If you’ve got experience with IT systems or medical terminology, be ready to discuss it. Bring examples of how you’ve used these skills in previous roles to improve patient experiences or streamline processes.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about joining our team at Benenden Hospital.
We think you need these skills to ace Flexi-Bank Reservations Advisor
Some tips for your application 🫡
Show Your Passion for Patient Care: When writing your application, let us see your enthusiasm for delivering outstanding service to patients. Share any relevant experiences that highlight your commitment to patient care and how you can contribute to our mission at Benenden Hospital.
Tailor Your Application: Make sure to customise your application to reflect the specific skills and experiences mentioned in the job description. We want to see how your background aligns with the role of a Flexi-Bank Reservations Advisor and how you can thrive in our fast-paced environment.
Be Clear and Professional: Use clear and professional language throughout your application. Remember, strong verbal and written communication skills are key for this role, so make sure your application reflects that. A well-structured application will help us see your attention to detail.
Apply Through Our Website: We encourage you to apply through our website for a seamless application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Benenden Hospital Trust
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Flexi-Bank Reservations Advisor role. Familiarise yourself with the key responsibilities, such as appointment booking and patient communication. This will help you demonstrate your knowledge and enthusiasm for the position.
✨Showcase Your Customer Service Skills
Since this role is all about delivering outstanding service, be prepared to share specific examples from your past experiences in customer service or contact centres. Highlight situations where you went above and beyond for a customer, as this will resonate well with the interviewers.
✨Practice Clear Communication
As you'll be communicating with patients regularly, practice articulating your thoughts clearly and professionally. Consider doing mock interviews with a friend or family member to refine your verbal communication skills, ensuring you come across as approachable and confident.
✨Demonstrate Your Team Spirit
This role requires working effectively both independently and as part of a team. Be ready to discuss how you've collaborated with others in previous roles. Share examples that showcase your ability to work harmoniously within a team while still taking initiative on your own.