Flexi-Bank Medical Secretary

Are you an experienced Medical Secretary looking for flexible working opportunities within a professional healthcare environment? Do you take pride in delivering exceptional administrative support and ensuring patients receive an outstanding experience?

We are seeking a highly organised and proactive Flexi-Bank Medical Secretary to join our Private Hospital team. In this important role, you will provide high-quality secretarial support to clinicians and consultants, helping to ensure the smooth and efficient delivery of patient services while maintaining the highest standards of professionalism and confidentiality.

This is an excellent opportunity for an experienced Medical Secretary who thrives in a busy clinical setting and enjoys making a meaningful contribution to patient care.

About us

The Benenden Flexi Bank offers you total flexibility to choose shifts that are offered to you. It is ideal for people who have other commitments in their lives but are still able to work a reasonable number of hours each month. Alternatively, you may be looking to boost your income, without being tied to set hours each week. Your hours are not guaranteed and fluctuate with the needs of the hospital.

About the role

• Provide comprehensive secretarial support to medical consultants and clinical teams.
• Produce accurate and timely medical correspondence, clinic letters, reports, and documentation.
• Manage consultant diaries, appointment schedules, and administrative workflows.
• Act as a key point of contact for patients, consultants, GPs, and internal departments, delivering a professional and responsive service.
• Ensure patient records and clinical information are maintained accurately and confidentially.
• Support the efficient management of patient pathways and clinic activities.
• Respond to telephone and email enquiries in a courteous and professional manner.
• Contribute to the delivery of organisational objectives through effective administration and communication.
• Maintain organised systems and processes to support the smooth running of the department.

Skills and experience required

You will be a highly organised individual with excellent communication skills and a commitment to providing exceptional customer service.

• Significant previous experience in a Medical Secretarial role.
• Educated to GCSE level or equivalent experience.
• Excellent customer care and communication skills with a professional, patient-focused approach.
• Strong IT skills, including Microsoft Office applications and clinical systems.
• Proven ability to prioritise workloads and manage multiple tasks in a fast‑paced environment.
• Excellent organisational skills and attention to detail.
• Ability to maintain confidentiality and handle sensitive information appropriately.
• A flexible, reliable, and proactive approach to work.
• Ability to work effectively both independently and as part of a team.
• AMSPAR qualification or other Medical Secretarial/Secretarial certification.
• Previous experience within a private healthcare setting.
• Knowledge of medical terminology and healthcare administration processes.
• Flexible bank working to fit around your availability.
• Opportunity to work within a respected and supportive Private Hospital environment.
• Join a friendly, professional, and patient-focused team.
• Gain experience across a range of specialties and services.
• Play a vital role in delivering an outstanding patient and consultant experience.
• Contribute to the smooth operation of high‑quality healthcare services.

If you are an experienced and dedicated Medical Secretary looking for flexible work within a professional healthcare setting, we would love to hear from you.

Apply today and help us deliver exceptional care through exceptional administrative support.

Benefits

• 1‑hour annual leave generated for every 8.25 hours worked
• Free parking
• Free flu vaccinations
• Free tea and coffee
• Subsidised on‑site restaurant

Full right to work in the UK is required as we do not offer sponsorship as an organisation.

In accordance with the General Data Protection Regulation (GDPR), we have implemented a Privacy Notice to inform you, as prospective employees of Benenden Hospital, of the types of data we process about you. Please visit our Careers page to read our Privacy Notice.

We’re an inclusive employer and welcome applications from people of all backgrounds and walks of life. This includes people with disabilities, people from all gender identities, individuals from all ethnic backgrounds, and those who are neurodivergent.

We actively encourage applications from groups that may be under‑represented within our workforce.

We want to understand why you want to work in a hospital environment and how your knowledge, skills, qualifications, and experience align with the role you’re applying for, and how they support a caring and respectful culture. These qualities are best shown through your own experience rather than AI‑generated content. While AI tools may be used for general support, we ask that applications are written in your own words and reflect your true abilities and values.

Taking the time to complete your application carefully and honestly helps us understand your suitability for the role and ensures a fair, open, and values‑based recruitment process.

Together, we work hard to maintain a safe, comfortable, patient‑focused environment for the people in our care. All our vacancies are therefore subject to either a Standard or an Enhanced Disclosure Application to the Disclosure and Barring Service as well as satisfactory reference checks. These procedures need to be completed before all new member of staff can join the hospital.

Please email kentcareers@benenden.org.uk if you have further questions.