At a Glance
- Tasks: Engage members online and optimise our community platform for meaningful connections.
- Company: Join Benenden Health, a community-driven organisation with a rich history.
- Benefits: Enjoy up to 35 days holiday, hybrid working, and free health memberships.
- Other info: Dynamic role with opportunities for training and career progression.
- Why this job: Make a real impact by empowering members and enhancing their engagement.
- Qualifications: Experience with digital tools and strong organisational skills required.
The predicted salary is between 34000 - 47600 € per year.
Do you want a career within a business that is not driven by profit, but by providing excellent service? A career within a business that is sustained by a genuine community, with everyone coming together to support each other? A career with an amazing history and a bright future?
With a 119-year history, a mutual ethos and over 850,000 members, Benenden Health is a unique place to work. Whatever the department, no 2 days are ever the same and the opportunities are as diverse as the members we serve.
Benenden Health has an exciting opportunity to join the Member Engagement Team. We’re seeking a Member Engagement Officer (Online Engagement), who’ll play a key role in developing and optimising our Online Community as a central platform for member involvement.
In this role, you’ll ensure our Online Community is a safe, engaging and valuable space where members can connect, share their views and participate in engagement activities. You’ll support its ongoing development and coordinate technical improvements. You’ll have experience working with digital tools along with the ability to translate business needs into clear technical requirements.
Strong organisational skills are essential, as you’ll need to prioritise effectively, manage multiple workstreams and keep projects moving. You’ll work confidently with a range of stakeholders, including colleagues, suppliers and subject matter experts to deliver a seamless member experience. You should also be comfortable communicating with diverse audiences, using sound judgement and maintaining high standards of accuracy, tone and quality.
This role offers variety, while keeping a clear focus on impact. Alongside your core responsibilities, you’ll support cross-functional projects that enhance member engagement across our channels. You’ll use data to identify trends and insights that drive continuous improvement, ensuring our engagement initiatives are delivered consistently across all digital touchpoints. Success in this role requires a proactive, solutions-focused approach, strong attention to detail, and a commitment to producing high-quality work.
The Member Engagement team plays a vital part in ensuring that members’ voices are heard throughout Benenden Health. We encourage members to participate and get involved with their Society and we act as advocates for them, always seeking to identify ways to improve engagement between members and colleagues.
The team’s mission statement is: “To empower members to connect, share their views and contribute to building a stronger Society, in which their voices are at the heart of our decision-making.” If you are passionate about supporting this important work and you think you have the skills we need, we’d love to hear from you!
This role is based at our York office, but we offer hybrid working at Benenden Health, balancing working from the office and from home. Please expect to work in the York office on 1-2 days a week on average. You should also be aware that the nature of this role requires some national travel to support member events.
Working for a business with such a strong commitment to ‘doing the right thing’, you can expect a broad range of benefits, including:
- Free Corporate Benenden Health membership
- Free Corporate Benenden Cash plan (helps towards Dental, optical and complimentary therapies)
- Free onsite car parking
- Up to 35 days’ holiday including bank holiday and no weekend or bank holidays working.
- Pension with up to 10% employer contributions
- Discount available on other Benenden products
- Employee Assistance Program
- Unlimited access to £500 Refer a Friend Bonus Scheme
- Discount and cash back on hundreds of high-street retailers
- Opportunity for hybrid working
- Excellent training and career progression opportunities
- Cycle to work scheme
- Free hot drinks
- Free fruit
- Employee engagement events
- Supporting local charities
- Onsite First Aiders and Mental Health First Aiders
- Free onsite gym
Member Engagement Officer (Online Engagement) - York employer: Benenden Health
Benenden Health is an exceptional employer that prioritises community and member engagement over profit, offering a unique work environment in York. With a strong commitment to employee well-being, the company provides extensive benefits such as generous holiday allowances, hybrid working options, and opportunities for professional development. Join a team that values your contributions and empowers you to make a meaningful impact within a supportive and collaborative culture.
StudySmarter Expert Advice🤫
We think this is how you could land Member Engagement Officer (Online Engagement) - York
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Benenden Health's values and mission. This will help you connect your experiences with their ethos of community and service, making you a standout candidate.
✨Tip Number 2
Practice your storytelling skills! When discussing your past experiences, frame them in a way that highlights your problem-solving abilities and how you've engaged with diverse audiences. We want to see how you can bring that proactive, solutions-focused approach to the role.
✨Tip Number 3
Prepare questions that show your interest in member engagement! Ask about their current initiatives or how they measure success in their online community. This shows you're genuinely invested in the role and ready to contribute from day one.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the position can leave a lasting impression. Plus, it’s a great chance to remind them why you’re the perfect fit for the Member Engagement Officer role.
We think you need these skills to ace Member Engagement Officer (Online Engagement) - York
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for member engagement shine through. We want to see how much you care about creating a vibrant online community and supporting our members.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience with digital tools and stakeholder communication. We love seeing how your skills align with our mission and the role's requirements.
Be Clear and Concise:Keep your writing clear and to the point. We appreciate well-structured applications that demonstrate your organisational skills and attention to detail, so make every word count!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with Benenden Health.
How to prepare for a job interview at Benenden Health
✨Know Your Community
Before the interview, take some time to understand Benenden Health's mission and values. Familiarise yourself with their community-driven approach and think about how your skills can contribute to enhancing member engagement. This will show that you’re genuinely interested in the role and the organisation.
✨Showcase Your Digital Skills
Since this role involves optimising an Online Community, be prepared to discuss your experience with digital tools. Bring examples of how you've used technology to improve engagement or streamline processes. This will demonstrate your ability to translate business needs into technical requirements effectively.
✨Prepare for Stakeholder Scenarios
Think about past experiences where you’ve worked with diverse stakeholders. Be ready to share specific examples of how you managed different perspectives and kept projects on track. This will highlight your organisational skills and your ability to communicate effectively with various audiences.
✨Data-Driven Insights
Since the role requires using data to identify trends, come prepared with examples of how you've used data analysis in previous roles. Discuss how you’ve leveraged insights to drive engagement initiatives. This will showcase your proactive, solutions-focused approach and attention to detail.
