At a Glance
- Tasks: Assist members with claims over the phone, providing excellent service and support.
- Company: Join Benenden Health, a caring organisation with a strong mutual ethos.
- Benefits: Enjoy competitive salary, generous holiday, free health membership, and hybrid working options.
- Other info: Comprehensive training provided, with great career progression opportunities.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Strong communication skills, resilience, and a passion for helping others.
The predicted salary is between 26000 - 36400 £ per year.
Benenden Health has exciting opportunities for Contact Centre Claims Advisor within its Member Services department, based in our Contact Centre, where you are on the frontline assisting our members. Each call is unique and requires you to use your initiative, apply discretion and work within our mutual ethos.
Working on the telephone, you will have the potential and passion to deliver in a dynamic and changing work environment. You’ll have an excellent telephone manner and strong communication skills, but most importantly, strive to deliver a great member experience. As part of the role, you will also work towards agreed Key Performance Indicators (KPIs) to ensure we maintain a consistently high standard of service delivery.
You will use our inhouse technology systems to record information and support members through their journey. Full training is provided, but you must be comfortable using a computer and navigating multiple systems while speaking with members.
Dealing with enquiries ranging from hearing loss to hip replacements, the role requires someone with resilience and empathy. Someone who can confidently lead members through our services to the best and most appropriate outcome for them. You’ll be an active and effective listener who can gather important information in difficult circumstances, and you’ll know how to ask the right questions at the right time, probing sensitively and purposefully to uncover the details that matter most.
This role is essential to the successful journey for our members and the future of our outstanding business.
We are interested to hear from candidates with the following skills:
- Excellent telephone manner and an ability to adapt to different situations
- Enthusiastic, passionate and positive
- Self-motivated and resilient
- Desire to help others
- Ability to question effectively and listen with empathy
- Comfortable using computers and learning new systems
A full induction programme will provide you with the product knowledge and system skills needed to support our members. This includes:
- 4 weeks of fulltime classroom training (Monday to Friday, 9am-5pm), where you will learn our core products and receive full training on our inhouse technology system.
- Followed by 2 weeks in our Coaching Academy, where you will begin handling live calls with dedicated support to help you build confidence.
You must be available for the full 6-week training period and unable to take annual leave during this time. Hybrid working is available after a successful 6-month probation period; the first 6 months will be fully office-based.
With a 119-year history, a mutual ethos and over 850,000 members, Benenden Health is a unique place to work. Whatever the department, no two days are ever the same, and the opportunities are as diverse as the members we serve.
Working for a business with such a strong commitment to ‘doing the right thing’, you can expect a broad range of benefits, including:
- Free Corporate Benenden Health membership
- Free Corporate Benenden Cash plan (helps towards Dental, optical and complementary therapies)
- Free onsite car parking
- Up to 35 days’ holiday including bank holidays, and no weekend or bank holiday working
- Pension with up to 10% employer contributions
- Discount available on other Benenden products
- Employee Assistance Program
- Unlimited access to £500 Refer a Friend Bonus Scheme
- Discount and cashback on hundreds of high street retailers
- Opportunity for hybrid working
- Excellent training and career progression opportunities
- Cycle to work scheme
- Free hot drinks
- Free fruit
- Employee engagement events
- Supporting local charities
- Onsite First Aiders and Mental Health First Aiders
- Free onsite gym
For further information on this role, please refer to the Role Profile.
Contact Centre Claims Advisor - York employer: Benenden Health
Benenden Health is an exceptional employer, offering a dynamic work environment in York where every day presents new challenges and opportunities to make a meaningful impact on our members' lives. With a strong commitment to employee development, comprehensive training, and a range of benefits including free health memberships and generous holiday allowances, we foster a supportive culture that values resilience, empathy, and initiative. Join us to be part of a mutual organisation that prioritises doing the right thing while providing you with the tools and support to thrive in your role as a Contact Centre Claims Advisor.
StudySmarter Expert Advice🤫
We think this is how you could land Contact Centre Claims Advisor - York
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Benenden Health. Understand their values and what they stand for. This will help you connect with the interviewer and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since this role is all about handling calls, try role-playing with a friend or family member. Focus on your tone, clarity, and how you handle different scenarios. The more comfortable you are on the phone, the better you'll perform during the interview.
✨Tip Number 3
Show off your empathy! During the interview, share examples of times when you've helped someone in a tough situation. Highlight your ability to listen actively and ask the right questions. This will demonstrate that you have the right mindset for a Contact Centre Claims Advisor.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to see your enthusiasm for the role. Plus, it’s super easy to navigate our site and submit your details!
We think you need these skills to ace Contact Centre Claims Advisor - York
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Contact Centre Claims Advisor role. Highlight your excellent telephone manner and any experience you have in customer service, as this will show us you're a great fit for our team.
Show Your Passion:We love seeing enthusiasm! In your application, let us know why you're excited about helping members and how you can contribute to delivering a fantastic member experience. A positive attitude goes a long way!
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and structure your thoughts well. This will help us see your communication skills shine through, which is super important for this role.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Benenden Health
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of a Contact Centre Claims Advisor. Familiarise yourself with the types of enquiries you might handle, like hearing loss or hip replacements, and think about how you would approach these situations.
✨Show Off Your Communication Skills
Since this role requires an excellent telephone manner, practice speaking clearly and confidently. You could even do a mock interview with a friend to get comfortable with articulating your thoughts and demonstrating your empathy and listening skills.
✨Prepare for Scenario Questions
Expect questions that assess your ability to handle difficult situations. Think of examples from your past where you've shown resilience and initiative. Be ready to explain how you would gather information sensitively and lead members to the best outcomes.
✨Emphasise Your Tech Savviness
As you'll be using in-house technology systems, highlight any experience you have with computers and learning new software. If you’ve worked in similar environments before, share those experiences to show you're adaptable and quick to learn.
