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- Tasks: Manage and support the Genesys Telephone system, enhancing communication across the Benenden Group.
- Company: Join a forward-thinking health organisation with a focus on digital transformation.
- Benefits: Competitive salary, free health membership, 25 days leave, and a hybrid work model.
- Why this job: Be at the forefront of tech innovation while making a real impact in healthcare.
- Qualifications: Experience with cloud telephone systems and strong customer service skills required.
- Other info: Enjoy excellent training, community engagement opportunities, and a supportive work environment.
The predicted salary is between 36000 - 60000 £ per year.
We are currently recruiting for a Telephony Specialist (Genesys). This role is a critical role within our Group IT function and is responsible for the management and ongoing support of the Genesys Telephone system across the Benenden Group. Working closely with the Society Head of Digital Transformation and business representatives from both Benenden Society and Hospital, to deliver the strategy, identify new and emerging functionality, of the Genesys platform and wider group communication systems.
This role will be responsible for managing the development of new products and features enhancements to Genesys, by working closely with Genesys support partner to ensure effective delivery service. They will collaborate with stakeholders to define and deliver a roadmap of new initiatives and bring to life the product by implementing vision and direction within the Genesys product roadmap. They will be responsible for configuring, maintaining, and troubleshooting the Genesys Platform, IVR, chat and other functionalities.
We are looking for candidates who are forward thinking with a proactive approach continually looking to improve the system and drive the system forward. You will have:
- Experience of managing complex cloud telephone systems (preferably Genesys)
- Strong customer service ethos at all levels, supported by ITIL experience and qualifications
- Broad understanding of complex IT environments and infrastructure architecture
- Operational experience with a strong customer service ethos, experience of Call Centre/Contact Centre environment
- Management of critical 3rd party suppliers & relationships
The Benenden Health office is based in York and whilst there will be an opportunity to work from home, this role is offered on a hybrid basis and there will be a requirement of 2 days in the office per week.
As a valued colleague, we offer you a range of benefits including:
- Competitive Salary
- Free Benenden Health membership (with access to savings at High Street retailers)
- Health & Wellbeing cash plan (which covers dentistry and optician fees)
- Free onsite parking
- 25 days annual leave plus Bank Holidays
- Pension with up to 10% employer contributions
- Excellent training and development
- Cycle to work scheme
- Employee engagement events
- Supporting local charities and opportunities to give back to our community through volunteering
- Mental Health First Aiders
- Free onsite gym
For further information on this role, please refer to the Role Profile. We will be considering and interviewing candidates as they apply. We will close the position when we have the successful candidate, so please don’t delay in submitting your application. Any offer of employment for this role will be made under Benenden Health terms and conditions.
Telephony Specialist employer: Benenden Health
Contact Detail:
Benenden Health Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telephony Specialist
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those who work with Genesys or in similar roles. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Show off your skills! If you’ve got experience with cloud telephone systems, make sure to highlight that in conversations. Share specific examples of how you've improved systems or tackled challenges in previous roles.
✨Tip Number 3
Be proactive! When you get the chance to speak with hiring managers or during interviews, come prepared with ideas on how you could enhance their Genesys platform. This shows you're forward-thinking and ready to hit the ground running.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of our team at Benenden Health.
We think you need these skills to ace Telephony Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Telephony Specialist role. Highlight your experience with Genesys and any relevant ITIL qualifications. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Be sure to mention your proactive approach to improving systems.
Showcase Your Customer Service Skills: Since this role involves a strong customer service ethos, make sure to include examples of how you've excelled in customer service environments. We love seeing candidates who put customers first!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, we’re excited to see what you bring to the table!
How to prepare for a job interview at Benenden Health
✨Know Your Genesys Inside Out
Make sure you brush up on your knowledge of the Genesys platform. Familiarise yourself with its features, functionalities, and any recent updates. Being able to discuss specific aspects of Genesys during the interview will show that you're proactive and genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role requires a strong customer service ethos, prepare examples from your past experiences where you've excelled in this area. Think about situations where you resolved issues or improved processes, and be ready to share these stories to demonstrate your capabilities.
✨Understand the Bigger Picture
Get a grasp of how the Genesys system fits into the overall IT environment of the organisation. Research the Benenden Group and their digital transformation goals. This will help you articulate how you can contribute to their strategy and support their vision during the interview.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with insightful questions. Ask about their current challenges with the Genesys system or how they envision the future of their communication strategy. This shows your enthusiasm and willingness to engage with the team.