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- Tasks: Manage resource planning and forecasts to optimise business efficiency.
- Company: Join Benenden Health, a community-focused organisation with over 120 years of history.
- Benefits: Enjoy hybrid working, generous holiday, and a range of corporate perks.
- Why this job: Be part of a supportive team dedicated to excellent service and community impact.
- Qualifications: Experience in resource planning, workforce management tools, and strong analytical skills required.
- Other info: Weekly office presence in York; opportunities for training and career progression.
The predicted salary is between 36000 - 60000 £ per year.
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Resource & Capacity Planning Manager, York
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Client:
Location:
York, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
0ede318fe496
Job Views:
7
Posted:
12.07.2025
Expiry Date:
26.08.2025
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Job Description:
Do you want a career within a business that is not driven by profit, but by providing excellent service?
We are recruiting for a Resource and Capacity Manager to work with both the Financial Planning and Analysis and Operations teams to ensure business resource is used efficiently.
The Resource and Capacity Manager will be central to developing and maintaining supply and demand forecasts, completing multi-channel forecast variance analysis, reporting and providing recommendations to support the business in making optimum use of available resources to achieve service level targets.
This role will own, lead and manage the Resource Planning function for the Benenden Society Group, ensuring the business is staffed appropriately to handle forecasted contact volume within agreed KPI’s.
The successful candidate will collaborate with and influence the quarterly planning process forecasts (short and long range) and planning related reporting to make informed business decisions.
We’re looking for candidates with skills and experience including:
- Proven ability to effectively manage a resource planning function within a multi-channel contact centre
- Previous experience with Workforce Management tools
- Strong forecasting skills within a multi-channel digital environment including calls, emails and chat
- Understanding of Erlang methodology and associated knowledge of capacity planning
- Excellent mathematical, analytical, communication and organisational skills
- Proven people leadership skills
- Excellent communication and interpersonal skills, with the ability to liaise with internal and external stakeholders
- Previous experience of using Genesys telephony platform
- If you want to work with like-minded colleagues to make our organisation a great place to work for our employees, we’d love to hear from you.
This role is based at our York office, but we offer hybrid working at Benenden Health, balancing working from the office and from home. For this role, please expect to work in the York office on a weekly basis.
For further information on this role, please refer to the Role Profile
Do you want a career within a business that is not driven by profit, but by providing excellent service? A career within a business that is sustained by a genuine community, with everyone coming together to support each other. A career with an amazing history and a bright future?
With a 120-year history, a mutual ethos and over 850,000 members, Benenden Health is a unique place to work. Whatever the department, no two days are ever the same and the opportunities are as diverse as the members we serve.
Working for a business with such a strong commitment to ‘doing the right thing’, you can expect a broad range of benefits, including.
- Free Corporate Benenden Cash plan (helps towards Dental, optical and complimentary therapies)
- Up to 35 days’ holiday including bank holiday and no weekend or bank holidays working.
- Pension with up to 10% employer contributions
- Discount available on other Benenden products.
- Employee Assistance Program
- Unlimited access to £500 Refer a Friend Bonus Scheme
- Discount and cash back on hundreds of high-street retailers.
- Excellent training and career progression opportunities
- Cycle to work scheme.
- Employee engagement events
- Supporting local charities
- Onsite First Aiders and Mental Health First Aiders
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Resource & Capacity Planning Manager employer: Benenden Health
Contact Detail:
Benenden Health Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resource & Capacity Planning Manager
✨Tip Number 1
Familiarise yourself with the Erlang methodology, as it's crucial for capacity planning in this role. Understanding how to apply this knowledge will help you stand out during discussions with the hiring team.
✨Tip Number 2
Highlight your experience with Workforce Management tools in your conversations. Be prepared to discuss specific examples of how you've used these tools to improve resource planning and efficiency in previous roles.
✨Tip Number 3
Demonstrate your analytical skills by preparing a few insights or case studies related to multi-channel forecasting. This will show your proactive approach and ability to contribute from day one.
✨Tip Number 4
Engage with current employees on platforms like LinkedIn to gain insights into the company culture and expectations. This can provide you with valuable information to tailor your approach during interviews.
We think you need these skills to ace Resource & Capacity Planning Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and required skills for the Resource & Capacity Planning Manager position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: Emphasise your previous experience in resource planning, workforce management tools, and forecasting within a multi-channel environment. Use specific examples to demonstrate your skills in managing resources effectively.
Showcase Analytical Skills: Since the role requires strong analytical abilities, include instances where you successfully used data analysis to inform business decisions. Mention any familiarity with Erlang methodology or capacity planning techniques.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for providing excellent service and your desire to contribute to a community-focused organisation. Make sure to connect your personal values with those of the company.
How to prepare for a job interview at Benenden Health
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Resource & Capacity Planning Manager. Familiarise yourself with key concepts like supply and demand forecasts, multi-channel variance analysis, and KPI management to demonstrate your knowledge during the interview.
✨Showcase Your Experience
Prepare specific examples from your past roles that highlight your experience with resource planning in a multi-channel contact centre. Discuss any Workforce Management tools you've used and how they contributed to your success in previous positions.
✨Brush Up on Erlang Methodology
Since understanding Erlang methodology is crucial for this role, ensure you can explain it clearly. Be ready to discuss how you've applied this knowledge in capacity planning and how it has helped optimise resource allocation in your previous jobs.
✨Emphasise Communication Skills
As the role involves liaising with various stakeholders, be prepared to discuss your communication style. Share examples of how you've effectively communicated complex data or forecasts to non-technical team members, showcasing your interpersonal skills.