Operational Support - Apprentice - York in Nether Poppleton

Do you want to become part of our future talent? Are you looking for an apprentice role and have recently left school, college or university, or are looking for a change of career? One thing that unites our people is their passion for our purpose of improving the nation's health. As we all share this passion, our colleagues tell us that they feel motivated and valued as individuals and believe that Benenden Health is a great place to work.

At Benenden Health we've got big ambitions. We want to give our members the best possible value with an affordable service that complements the NHS. And we want to do that in a sustainable way so that we're here for our members now and in the future.

As an apprentice, you will combine on-the-job learning with classroom training, whilst earning a salary and completing a qualification.

What you will do in your working day:

• Sort, distribute and log incoming post and perform outgoing post duties including batch prints.
• Scan all relevant documents to ensure member records provide a full reflection of any changes or activity.
• Process basic membership changes and returned post (Goneaways) ensuring systems are accurately updated and relevant correspondence is sent or returned to members as required.
• Ensure any complaints received in the incoming post are identified and recorded at the first opportunity to enable prompt resolution.

The training you will be getting:

The qualification you will be working towards is a Business Administrator Apprenticeship level 3 (A level). This apprenticeship will give you the knowledge, skills and behaviours required to work as a Business Administrator and will include the following:

• Use of multiple IT packages and systems relevant to the organisation in order to write letters or emails, create proposals, perform financial processes, record and analyse data.
• Understand how to behave in a professional way including personal presentation, respect, respecting and encouraging diversity to cater for wider audiences, punctuality and attitude to colleagues, customers and key stakeholders.
• Understand how to draft correspondence, write reports and be able to review others' work.
• Understand how to make effective decisions based on sound reasoning and be able to deal with challenges in a sensible and appropriate way.
• Understand how to build and maintain relationships within your own team and across the organisation.
• Understand how to share administrative best-practice across the organisation e.g. coach others to perform tasks correctly.
• Understand how to use relevant project management principles and tools to scope, plan, monitor and report.

Where you will study:

You will attend York College on a day release for the duration of the apprenticeship and attend the workplace for the remainder of your contracted hours. An assessor will visit you in the workplace every 8-10 weeks to discuss and monitor progress on your apprenticeship in conjunction with your line manager.

How you will be assessed:

You will produce a portfolio of evidence demonstrating examples of your work throughout the apprenticeship which will form the basis for the interview during the End-Point Assessment (EPA). Also, a project or process improvement will be completed over 21 to 35 hours during the apprenticeship which will form part of the EPA. Continual assessment will take place throughout the duration of the apprenticeship. The End-Point Assessment (EPA) will comprise of a 60-minute computer-based knowledge test of 50 questions, a 45-minute interview based on the portfolio of evidence, and a 10-15 minute presentation based on the project completed during the apprenticeship.

What we offer:

With a 119 year history, a mutual ethos and over 800,000 members, Benenden Health is an exciting place to work, offering excellent opportunities for growth as well as excellent benefits:

• Free Benenden Health membership
• Free Health and Wellbeing cash plan (which covers dentistry and optician fees)
• Free onsite car parking
• Up to 35 days holiday including bank holiday and no weekend or bank holidays working.
• Pension with up to 10% employer contributions
• Discount available on other Benenden products
• Employee Assistance Program
• Unlimited access to 500 Refer a Friend Bonus Scheme
• Discount and cash back on hundreds of high-street retailers
• Excellent training and career progression opportunities
• Cycle to work scheme
• Free hot drinks
• Free fruit
• Employee engagement events
• Supporting local charities
• Onsite First Aiders and Mental Health First Aiders
• Free onsite gym

Desired skills and personal qualities:

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving
• Presentation skills
• Administrative skills
• Team working
• Initiative
• Non-judgemental
• Patience
• Ability to type
• Excellent time keeping
• Confident communicator
• Resilience
• Flexibility
• Integrity