At a Glance
- Tasks: Assist members with claims via phone, providing support and guidance.
- Company: Join Benenden Health, a unique mutual organisation with a rich history.
- Benefits: Enjoy free health membership, cash plan, and up to 35 days holiday.
- Other info: Full training provided, with hybrid working options after probation.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 26300 - 26300 £ per year.
Benenden Health has exciting opportunities for Contact Centre Claims Advisors within its Member Services department, based in our Contact Centre, where you are on the frontline assisting our members. Each call is unique and requires you to use your initiative, apply discretion and work within our mutual ethos.
Working on the telephone, you will have the potential and passion to deliver in a dynamic and changing work environment. You will have an excellent telephone manner and strong communication skills, but most importantly, strive to deliver a great member experience. As part of the role, you will also work towards agreed Key Performance Indicators (KPIs) to ensure we maintain a consistently high standard of service delivery.
You will use our in-house technology systems to record information and support members through their journey. Full training is provided, but you must be comfortable using a computer and navigating multiple systems while speaking with members.
Dealing with enquiries ranging from hearing loss to hip replacements, the role requires someone with resilience and empathy. Someone who can confidently lead members through our services to the best and most appropriate outcome for them. You will be an active and effective listener who can gather important information in difficult circumstances, and you will know how to ask the right questions at the right time, probing sensitively and purposefully to uncover the details that matter most.
This role is essential to the successful journey for our members and the future of our outstanding business.
We are interested to hear from candidates with the following skills:
- Excellent telephone manner and an ability to adapt to different situations
- Enthusiastic, passionate and positive
- Self-motivated and resilient
- Desire to help others
- Ability to question effectively and listen with empathy
- Comfortable using computers and learning new systems
Training & Induction:
A full induction programme will provide you with the product knowledge and system skills needed to support our members. This includes:
- 4 weeks of full-time classroom training (Monday to Friday, 9am-5pm), where you will learn our core products and receive full training on our in-house technology system
- Followed by 2 weeks in our Coaching Academy, where you will begin handling live calls with dedicated support to help you build confidence
A full induction program and ongoing training will provide you with an intimate knowledge and understanding of Benenden Health's core product. There is a requirement to attend 6 weeks full-time training Monday to Friday, 9am-5pm, starting on 24th August 2026. You must be available for the whole training period and have no annual leave.
Hybrid working is available after a successful 6-month probation period; the first 6 months will be fully office-based. Part-time hours of 22.5 hours min/3 days would be considered, after the 6 weeks of full-time training is completed.
With a 119-year history, a mutual ethos and over 850,000 members, Benenden Health is a unique place to work. Whatever the department, no two days are ever the same, and the opportunities are as diverse as the members we serve.
Working for a business with such a strong commitment to doing the right thing, you can expect a broad range of benefits, including:
- Free Corporate Benenden Health membership
- Free Corporate Benenden Cash plan (helps towards Dental, optical and complementary therapies)
- Free onsite car parking
- Up to 35 days holiday
Contact Centre Claims Advisor - York in Humber employer: Benenden Health
Benenden Health is an exceptional employer located in York, offering a dynamic work environment where every day presents unique challenges and opportunities to make a difference in our members' lives. With a strong commitment to employee development, we provide comprehensive training and ongoing support, ensuring that you grow alongside our 119-year legacy of mutual care. Enjoy a range of benefits including free health membership, generous holiday allowances, and the potential for hybrid working after your initial training period, all while being part of a team that values empathy and resilience.
