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- Tasks: Assist members with claims over the phone, providing excellent service and support.
- Company: Join Benenden Health, a caring organisation with a strong mutual ethos.
- Benefits: Enjoy up to 35 days holiday, free health membership, and hybrid working options.
- Other info: Comprehensive training provided, with great career progression opportunities.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Strong communication skills, resilience, and a passion for helping others.
The predicted salary is between 26000 - 36400 £ per year.
Benenden Health has exciting opportunities for Contact Centre Claims Advisor within its Member Services department, based in our Contact Centre, where you are on the frontline assisting our members. Each call is unique and requires you to use your initiative, apply discretion and work within our mutual ethos.
Working on the telephone, you will have the potential and passion to deliver in a dynamic and changing work environment. You will have an excellent telephone manner and strong communication skills, but most importantly, strive to deliver a great member experience. As part of the role, you will also work towards agreed Key Performance Indicators (KPIs) to ensure we maintain a consistently high standard of service delivery.
You will use our inhouse technology systems to record information and support members through their journey. Full training is provided, but you must be comfortable using a computer and navigating multiple systems while speaking with members.
Dealing with enquiries ranging from hearing loss to hip replacements, the role requires someone with resilience and empathy. Someone who can confidently lead members through our services to the best and most appropriate outcome for them. You will be an active and effective listener who can gather important information in difficult circumstances, and you will know how to ask the right questions at the right time, probing sensitively and purposefully to uncover the details that matter most.
This role is essential to the successful journey for our members and the future of our outstanding business.
We are interested to hear from candidates with the following skills:
- Excellent telephone manner and an ability to adapt to different situations
- Enthusiastic, passionate and positive
- Self-motivated and resilient
- Desire to help others
- Ability to question effectively and listen with empathy
- Comfortable using computers and learning new systems
Training & Induction
A full induction programme will provide you with the product knowledge and system skills needed to support our members. This includes:
- 4 weeks of fulltime classroom training (Monday to Friday, 9am-5pm), where you will learn our core products and receive full training on our inhouse technology system.
- Followed by 2 weeks in our Coaching Academy, where you will begin handling live calls with dedicated support to help you build confidence.
You must be available for the full 6-week training period and unable to take annual leave during this time. Hybrid working is available after a successful 6-month probation period; the first 6 months will be fully office-based.
With a 119-year history, a mutual ethos and over 850,000 members, Benenden Health is a unique place to work. Whatever the department, no two days are ever the same, and the opportunities are as diverse as the members we serve.
Working for a business with such a strong commitment to 'doing the right thing', you can expect a broad range of benefits, including:
- Free Corporate Benenden Health membership
- Free Corporate Benenden Cash plan (helps towards Dental, optical and complementary therapies)
- Free onsite car parking
- Up to 35 days' holiday including bank holidays, and no weekend or bank holiday working
- Pension with up to 10% employer contributions
- Discount available on other Benenden products
- Employee Assistance Program
- Unlimited access to £500 Refer a Friend Bonus Scheme
- Discount and cashback on hundreds of highstreet retailers
- Opportunity for hybrid working
- Excellent training and career progression opportunities
- Cycle to work scheme
- Free hot drinks
- Free fruit
- Employee engagement events
- Supporting local charities
- Onsite First Aiders and Mental Health First Aiders
- Free onsite gym
For further information on this role, please refer to the Role Profile.
Contact Centre Claims Advisor - York in Hull employer: Benenden Health
Contact Detail:
Benenden Health Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Claims Advisor - York in Hull
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Benenden Health. Understand their values and what they stand for. This will help you connect with the interviewer and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on showcasing your excellent telephone manner and communication skills, as these are key for the Contact Centre Claims Advisor role.
✨Tip Number 3
Be ready to share your experiences! Think of examples where you've shown resilience and empathy in challenging situations. This will demonstrate your ability to handle the unique calls you'll receive in this role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the Benenden Health family. Don’t miss out on this opportunity!
We think you need these skills to ace Contact Centre Claims Advisor - York in Hull
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Contact Centre Claims Advisor role. Highlight your communication skills and any experience you have in customer service, as these are key for us at Benenden Health.
Show Your Passion: We love seeing enthusiasm! In your application, let us know why you're excited about helping our members and how you can contribute to delivering a great member experience.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We want to see your personality shine through, so don’t be afraid to let us know who you are!
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the best way for us to review your details and get back to you quickly!
How to prepare for a job interview at Benenden Health
✨Know Your Stuff
Before the interview, make sure you understand the role of a Contact Centre Claims Advisor. Familiarise yourself with the types of claims you might handle and the services offered by Benenden Health. This will help you answer questions confidently and show your genuine interest in the position.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. When asked questions, take a moment to think before responding. This shows that you value what the interviewer is saying and are capable of gathering important information—just like you would in the role.
✨Showcase Your Empathy
Since the role requires resilience and empathy, be prepared to share examples from your past experiences where you've helped others in challenging situations. This will highlight your ability to connect with members and provide the support they need.
✨Tech Savvy is Key
As you'll be using in-house technology systems, mention any relevant experience you have with computers or similar systems. If you’re not familiar with specific software, express your eagerness to learn and adapt quickly, which is crucial for this role.