At a Glance
- Tasks: Support members with enquiries and provide guidance over the phone.
- Company: Join Benenden Health, a caring organisation with a rich history.
- Benefits: Enjoy competitive salary, health perks, hybrid working, and career development.
- Other info: No experience needed; we value your attitude and willingness to learn.
- Why this job: Make a real difference by helping people through meaningful conversations.
- Qualifications: Great communication skills and a passion for helping others.
The predicted salary is between 24833 - 30351 £ per year.
Job Reference: Salary: 26,300 Closing Date: 11/27/ :00:00 Location: York Employment Type: Full Time
Contact Centre Claims Advisor
Monday-Friday | 9am-5pm | No weekends or bank holidays | Full-time (37.5 hours) or Part-time (minimum 22.5 hours)
Be the voice our members remember.
When people contact Benenden Health, it’s often because they need support, reassurance or guidance.
As a Contact Centre Claims Advisor, you’ll be the person they turn to.
One call could be from a member who’s confused about their healthcare options. The next might be from someone making a complaint, feeling frustrated, or going through a difficult period in their life. Some conversations will be straightforward. Others will require empathy, patience and professionalism.
This isn’t about reading from a script or rushing people off the phone. It’s about listening, understanding what matters most to each member and helping them find the right outcome.
If you’re someone who enjoys talking to people, building trust and making a genuine difference through conversation, we’d love to hear from you.
What you’ll be doing
Every call is different, but your role will include:
- Supporting members with a wide range of enquiries over the phone
- Helping members understand the services and support available to them
- Listening carefully and asking the right questions to understand individual circumstances
- Supporting vulnerable members and handling sensitive conversations with professionalism and care
- Managing complaints and ensuring they are resolved or escalated appropriately
- Recording information accurately using our systems
Who succeeds in this role?
Successful advisors come from a variety of backgrounds. Some are looking for their first professional role, while others bring years of customer or life experience. What they all have in common is a genuine passion for helping people.
You’ll be successful in this role if you:
- Enjoy speaking to people and building rapport quickly
- Remain calm, professional and empathetic when conversations become challenging or emotional
- Can adapt your communication style to meet different members’ needs
- Are comfortable receiving coaching and feedback and using it to improve
- Take pride in continually developing your skills and knowledge
- Can follow processes accurately and consistently
- Have excellent attention to detail and can confidently navigate multiple systems while speaking on the phone
- Take ownership of mistakes and learn from them
This is a telephone-based role, and you’ll spend most of your day speaking with members, so you’ll need to genuinely enjoy helping people through conversation.
No contact centre experience? No problem.
We’re far more interested in your attitude, communication skills and willingness to learn than whether you’ve worked in a contact centre before!
We invest heavily in our people because we want you to succeed.
Your induction programme includes:
- 4 weeks of full-time classroom training (Starting 4 January 2027)
- 2 weeks in our Coaching Academy, taking live calls with dedicated support
- Ongoing coaching, feedback and development throughout your career
To give yourself the best possible start, you’ll need to be available for the full six-week training programme and won’t be able to take annual leave during this period.
Why Benenden Health?
With a 120-year history, Benenden Health is a unique place to work. Whatever the department, no two days are ever the same and the opportunities are as diverse as the members we serve.
Working for a business with a strong commitment to doing the right thing, you can expect a broad range of benefits, including:
- Health Wellbeing: Free Benenden Health membership, Benenden Cash Plan and Employee Assistance Programme
- Work-Life Balance: Hybrid working and up to 35 days holiday, including bank holidays
- Financial Benefits: Pension with up to 10% employer contributions, employee discounts and cashback schemes
- Career Development: Training, professional development and career progression opportunities
- Lifestyle Perks: Cycle to Work scheme, free onsite gym, free parking at our York office
- Giving Back: Opportunities to support local charities, employee events and Give As You Earn initiatives
We believe that different perspectives make us stronger. At Benenden Health, we’re committed to creating an inclusive workplace where everyone feels valued, respected and able to be their authentic self. We welcome applications from people of all backgrounds, experiences and communities, and are committed to providing an accessible recruitment process. If there’s anything we can do to support you during your application or interview, please let us know.
Any offer of employment for this role will be made under Benenden Health terms and conditions.
What to expect next
We’ve designed our recruitment process to be simple, straightforward and give you the opportunity to showcase your strengths.
Step 1: Apply online Submit your application and upload your CV
Step 2: Complete our online assessment You’ll answer a series of questions based on situations you may encounter in the role
Step 3: Application review Our recruitment team will review your application
Step 4: Interview If successful, we’ll invite you to our York office where you’ll meet the team, learn more about the role and have the opportunity to tell us more about yourself
Contact Centre Claims Advisor - York in Hampshire employer: Benenden Health
Benenden Health is an exceptional employer, offering a unique opportunity to make a significant impact in the healthcare sector as an Information Governance Manager. With a strong commitment to employee well-being, you can enjoy smart, flexible working arrangements, generous annual leave, and excellent training and career development opportunities, all while contributing to a culture that prioritises doing the right thing for its members.
StudySmarter Expert Advice🤫
We think this is how you could land Contact Centre Claims Advisor - York in Hampshire
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Benenden Health. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Benenden Health before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Contact Centre Claims Advisor - York in Hampshire
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Benenden Health:Your cover letter is your chance to shine! Tell us why you want to work at Benenden Health specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Benenden Health!
How to prepare for a job interview at Benenden Health
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
