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- Tasks: Manage and support the Genesys telephone system while collaborating with stakeholders.
- Company: A leading healthcare organisation in York focused on innovation.
- Benefits: 25 days annual leave, health plans, and a range of employee perks.
- Why this job: Join a hybrid role that allows you to make a real difference in healthcare communication.
- Qualifications: Strong experience in cloud telephone systems and a customer-centric mindset.
- Other info: Exciting opportunity for growth in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
A healthcare organization in York is looking for a Telephony Specialist to manage and support their Genesys telephone system. The role involves collaborating with stakeholders, developing new features, and troubleshooting the Genesys platform. The ideal candidate will possess strong experience in cloud telephone systems and a customer-centric approach.
Offered on a hybrid basis, the position includes:
- 25 days annual leave
- Health and wellbeing plans
- A variety of employee benefits
Genesys Telephony Lead — Hybrid & Roadmap Focus employer: Benenden Health
Contact Detail:
Benenden Health Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Genesys Telephony Lead — Hybrid & Roadmap Focus
✨Tip Number 1
Network like a pro! Reach out to folks in the healthcare and telephony sectors on LinkedIn. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Show off your skills! If you’ve got experience with Genesys or cloud telephone systems, be ready to discuss specific projects or challenges you've tackled. Real-life examples make you memorable.
✨Tip Number 3
Prepare for those tricky questions! Think about how you’d handle stakeholder collaboration or troubleshoot issues. Practising your responses can help you feel more confident during interviews.
✨Tip Number 4
Don’t forget to apply through our website! We’re all about making the application process smooth and easy, so take advantage of it and get your foot in the door.
We think you need these skills to ace Genesys Telephony Lead — Hybrid & Roadmap Focus
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with cloud telephone systems and any relevant Genesys projects. We want to see how your skills align with the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about telephony and how your customer-centric approach can benefit our healthcare organisation. Let us know what excites you about this opportunity!
Showcase Collaboration Skills: Since the role involves working with various stakeholders, make sure to mention any past experiences where you successfully collaborated on projects. We love seeing teamwork in action, so share those stories with us!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better. Don’t miss out on this opportunity!
How to prepare for a job interview at Benenden Health
✨Know Your Genesys Inside Out
Make sure you brush up on your knowledge of the Genesys telephone system. Familiarise yourself with its features, functionalities, and any recent updates. Being able to discuss specific aspects of the platform will show that you're not just a user but someone who understands its intricacies.
✨Showcase Your Collaboration Skills
Since the role involves working closely with stakeholders, be prepared to share examples of how you've successfully collaborated in the past. Think about times when you developed new features or resolved issues through teamwork. This will highlight your customer-centric approach and ability to work well with others.
✨Prepare for Troubleshooting Scenarios
Anticipate questions related to troubleshooting the Genesys platform. Consider common issues that arise and how you would address them. Demonstrating your problem-solving skills and your methodical approach to resolving technical challenges will impress your interviewers.
✨Emphasise Your Cloud Experience
Since strong experience in cloud telephone systems is essential, be ready to discuss your background in this area. Share specific projects or roles where you've worked with cloud technology, and explain how this experience can benefit the healthcare organisation's telephony needs.