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- Tasks: Shape seamless digital experiences for members and enhance their journeys.
- Company: Join Benenden Health, a leading UK mutual healthcare provider.
- Benefits: Enjoy flexible working, up to 35 days holiday, and excellent training opportunities.
- Why this job: Make a real impact on healthcare experiences and drive meaningful change.
- Qualifications: Experience in digital experience or product leadership, ideally in regulated sectors.
- Other info: Hybrid role with a vibrant team culture and career growth potential.
The predicted salary is between 36000 - 60000 £ per year.
Are you passionate about shaping a seamless end-to-end digital experience for Benenden Health members, aiming for measurable improvements? Benenden Health, a leading UK mutual healthcare provider, is dedicated to offering affordable private healthcare. We are seeking a Digital Experience Manager to join our team in York.
Reporting to the Head of Innovation, you’ll play a vital role championing member needs and behaviours. This ensures every digital interaction, from onboarding to accessing services and features, is intuitive, personalised, and engaging.
You will bring proven experience leading strategy and prioritising initiatives and feature development that enhance journeys, drive digital channel adoption, and create experiences members truly value. These experiences should have a real impact and encourage regular return.
You will develop clear digital and digital experience strategies and align them with Benenden Health’s broader product, commercial, and business strategy. This will involve effective collaboration with product owners, designers, developers, marketing, and service teams to deliver cohesive experiences across the product portfolio.
You will also own optimising and developing member digital journeys, such as care navigation, benefit redemption, wellbeing engagement, and cross-selling. The impact of your work will create more connected and human experiences, of which you will continue to refine and optimise based on data and insight.
You can demonstrate experience leading initiatives that enhance personalisation across digital channels, making experiences more relevant, timely, and meaningful. You will also be familiar with leading digital experience testing, optimisation, and experimentation, including A/B testing, UX improvements, and journey orchestration. You will be adept at translating insights into clear recommendations and prioritised plans for change.
You have demonstrated credentials in digital experience, customer experience, or digital product leadership, ideally within insurance, financial services, healthcare tech, or similar regulated sectors. You will also have a strong grasp of diverse digital journeys and quickly identify the key elements driving effective engagement with digital products and experiences.
We invite you to apply and be part of a team dedicated to shaping the future of healthcare and how our members experience it.
The Benenden Health office is based in York and whilst there will be an opportunity to work from home, this role is offered on a hybrid basis and there will be requirement of a weekly attendance at the office.
What We Offer Employees
- Smart, flexible working achieve your objectives in the way that best suits you.
- Corporate Benenden Health membership and Corporate Benenden Cash plan
- Up to 35 days’ holiday including bank holidays.
- Pension with up to 10% employer contributions
- Discount available on other Benenden Health products.
- Employee Assistance Program
- Unlimited access to £500 Refer a Friend Bonus Scheme
- Discount and cash back on hundreds of high-street retailers.
- Excellent training and career progression opportunities
- Cycle to work scheme.
- Employee engagement events
- Onsite First Aiders and Mental Health First Aiders
- Onsite Gym
Digital Experience Manager employer: Benenden Health
Contact Detail:
Benenden Health Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Experience Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that Digital Experience Manager role.
✨Tip Number 2
Prepare for interviews by researching Benenden Health and understanding their digital strategies. We want to see your passion for creating seamless experiences, so come armed with ideas on how you can enhance their member journeys!
✨Tip Number 3
Showcase your skills through a portfolio or case studies. We love seeing real examples of how you've improved digital experiences in the past. Make sure to highlight any A/B testing or UX improvements you've led!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re always looking for passionate individuals who are ready to shape the future of healthcare with us.
We think you need these skills to ace Digital Experience Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Digital Experience Manager role. Highlight your relevant experience in digital strategy and personalisation, showing us how you can enhance member journeys at Benenden Health.
Showcase Your Achievements: Don’t just list your responsibilities; we want to see your impact! Use specific examples of how you've improved digital experiences or driven engagement in previous roles. Numbers and metrics can really make your application stand out.
Be Authentic: Let your personality shine through in your application. We’re looking for someone who’s not only skilled but also passionate about creating meaningful digital experiences. Share your motivation for wanting to join Benenden Health!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way to ensure it reaches us and shows that you’re serious about joining our team. Plus, it’s super easy!
How to prepare for a job interview at Benenden Health
✨Know Your Digital Experience Stuff
Make sure you brush up on the latest trends in digital experience management. Be ready to discuss how you've previously enhanced user journeys and driven engagement. Having specific examples from your past roles will show that you know your stuff and can bring real value to Benenden Health.
✨Showcase Your Collaborative Spirit
This role involves working closely with various teams, so highlight your experience in cross-functional collaboration. Prepare anecdotes that demonstrate how you've successfully partnered with product owners, designers, and developers to create cohesive digital experiences. This will show that you're a team player who can drive results.
✨Data-Driven Decision Making
Benenden Health values insights and data, so be prepared to talk about how you've used data to inform your strategies. Discuss any A/B testing or UX improvements you've implemented and the impact they had. This will illustrate your ability to translate data into actionable recommendations.
✨Emphasise Personalisation Expertise
Since personalisation is key to this role, come armed with examples of how you've enhanced digital experiences through tailored content or features. Talk about the methods you've used to understand user needs and behaviours, and how you've applied those insights to create meaningful interactions.
