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- Tasks: Assist members with unique enquiries, delivering exceptional service over the phone.
- Company: Join Benenden Health, a supportive and member-focused organisation.
- Benefits: Competitive salary, hybrid working options after probation, and ongoing training.
- Why this job: Make a real difference in people's lives while developing valuable skills.
- Qualifications: Strong communication skills, resilience, and a passion for helping others.
- Other info: Full-time training provided; part-time hours available post-training.
The predicted salary is between 15600 - 21600 £ per year.
Benenden Health has exciting opportunities within its Member Services department, where you are on the frontline, assisting our members. Each call is unique and requires you to use your initiative, apply discretion and work within our mutual ethos. Working on the telephone you will have the potential and passion to deliver in a dynamic and changing work environment. You’ll have an excellent telephone manner and strong communication skills, but most importantly; strive to deliver a great member experience.
Dealing with enquiries ranging from hearing loss to hip replacements, the role requires someone with resilience and empathy. Someone who can confidently lead members through our services to the best and most appropriate outcome for them. You’ll be an active and effective listener who can gather important information in difficult circumstances, and you’ll know how to ask the right questions at the right time—probing sensitively and purposefully to uncover the details that matter most. This role is essential to the successful journey for our members and the future of our outstanding business.
Candidate Skills
- Excellent telephone manner and an ability to adapt to different situations
- Enthusiastic, passionate and positive
- Self‑motivated and resilient
- Desire to help others
- Ability to question effectively and listen with empathy
We are looking for someone who brings not just experience, but also great life skills to deliver the best outcome for our members. A full induction program and on‑going training will provide you with an intimate knowledge and understanding of Benenden Health’s core product.
There is a requirement to attend 6 weeks’ full‑time training Monday to Friday, 9am‑5pm, starting on 5th January 2026. You must be available for the whole training period and have no annual leave. Part‑time hours of 22.5 hours min/3 days, would be considered, after the 6 weeks of full‑time training is completed. £26,000 Full‑Time Salary. Hybrid working is available after a successful 6‑month probation period; the first 6 months will be fully office based.
Contact Centre Claims Advisor in Brighton employer: Benenden Health
Contact Detail:
Benenden Health Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Claims Advisor in Brighton
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Benenden Health. Understand their values and what they stand for. This will help you connect with the interviewer and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since this role is all about communication, grab a friend and do some mock calls. Focus on your tone, clarity, and how you handle different scenarios. The better you are on the phone, the more confident you'll feel during the real deal!
✨Tip Number 3
Show off your empathy! During the interview, share examples of times when you've helped someone through a tough situation. This will highlight your ability to listen and respond with care, which is super important for a Contact Centre Claims Advisor.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to see your enthusiasm right from the start. Plus, it’s the best way to stay updated on your application status!
We think you need these skills to ace Contact Centre Claims Advisor in Brighton
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for helping others shine through. We want to see that you genuinely care about delivering a great member experience, so share any relevant experiences that highlight your passion.
Tailor Your Application: Make sure to customise your application to reflect the skills and qualities mentioned in the job description. We’re looking for resilience, empathy, and strong communication skills, so weave these into your narrative to show us you’re the right fit.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on how your experiences relate to the role. This will help us understand your background and how you can contribute to our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Benenden Health
✨Know the Company Inside Out
Before your interview, take some time to research Benenden Health. Understand their ethos, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
Since this role heavily relies on excellent telephone manners, practice articulating your thoughts clearly. You might even want to do a mock interview with a friend or family member to refine your communication style and ensure you come across as friendly and approachable.
✨Demonstrate Empathy and Resilience
Prepare examples from your past experiences where you've shown empathy and resilience. Think of situations where you had to handle difficult conversations or support someone through a challenging time. This will highlight your ability to connect with members and navigate tough situations.
✨Ask Thoughtful Questions
At the end of the interview, have a few insightful questions ready to ask. This could be about the training process, team dynamics, or how success is measured in the role. It shows that you're engaged and thinking critically about how you can contribute to the team.