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- Tasks: Lead a fun team to achieve sales goals and provide amazing customer experiences.
- Company: Join Benefit Cosmetics, a vibrant beauty brand known for laughter and innovation.
- Benefits: Enjoy growth opportunities, a supportive culture, and the chance to be your authentic self.
- Why this job: Transform customers while having fun in a lively, creative environment.
- Qualifications: Must be a motivated team player with a passion for beauty and customer service.
- Other info: Flexible hours, including weekends and holidays, with full training provided.
The predicted salary is between 24000 - 36000 ÂŁ per year.
Overview:
This is a Full-Time Counter Manager position.
Calling all rule-breakers, innovators & fun-loving self-starters! Are you smart, sassy & scrappy? Do you love to laugh out loud? You’re just what we’re lookin’ for, Gorgeous!
We’re Benefit Cosmetics, the indie beauty brand-turned-prestige powerhouse under leading luxury products group Louis Vuitton Moet Hennessy. Founded in 1976 by twins Jean & Jane Ford in San Francisco, today we’re in 59 countries with more than 3,000 BrowBars & 6,000 trained service experts worldwide. At Benefit, we believe laughter is the best cosmetic, because when we’re laughing & having fun, that’s when we’re our most beautiful. We’re known to work smart & laugh hard. Sound like you? You’ve come to the right place!
We’re living proof that premium brands don’t have to be serious. Let others do all the science and molecule stuff – we’re here to transform customers into better versions of themselves, and have a ton of fun doing it.
It means looking good and staying positive – every customer you approach will see you as the face of our brand. You’re going to love doing all those makeovers with our best-selling products, and they’ll love you for making them look amazing.
Responsibilities:
The Counter Manager has overall responsibility for the achievement of Benefit retail objectives in store. By leading your team by setting the perfect example, you will maximise all sales opportunities and ensure that the team provides the best customer service and shopping experience possible.
Duties for a Counter Manager Include
- Management – Managing Brow and Beauty Experts by motivating staff and delegating roles, ensuring sales targets are met, and high customer service standards are maintained.
- Sales Goals – Achieving counter and service sales targets agreed with the area manager through delegating to Brow and Beauty advisors, making connections with customers, demonstrating products, carrying out beauty/brow services, and booking repeat appointments.
- Brow services – Waxing, Tinting, and tweezing to ensure customers love their brows and book repeat appointments. (Full training will be provided to make you a Brow Expert!)
- Teamwork – Through daily team meetings, effective communication, and recognition of positive work you will ensure the in-store teams remain motivated and work to achieve individual and counter targets
- Promotion and Special Events – Building business with innovation by creating both in-store and external events through linkups, interdepartmental events, and counter events including new product releases and charity events.
- Stock – Ensuring the counter remains stocked at all times and reporting any concerns to the area manager immediately.
- Communication – You will be responsible for communication between store/department managers and area managers as well as maintaining high levels of open communication on the counter.
- Administration – You will be responsible for ensuring daily, weekly, monthly, and yearly administration is completed, and where necessary assisting with area manager administration.
- Staff Rotas – You will ensure staff rotas are completed fairly and on a monthly basis.
- Hygiene and Housekeeping – You will ensure the counter and displays are kept clean and hygienic at all times.
Qualifications:
Counter Managers may be required to work weekends, late nights, and bank holidays.
Benefit is filled with both laughter and hard work – making us a unique place to hang your hat. We offer beauty-full opportunities for growth and development and represent a wide variety of skills and backgrounds. If you’re the type of person who puts the word “no” before the word “problem,” then the Counter Manager position may be the fabulous opportunity for you.
Our mission at Benefit is to “To build a beauty community for all. Dedicated to doing good and feeling good” As an equal opportunity employer we stay true to our mission. We celebrate difference and encourage everyone to be their authentic self.
We use video interview as part of our recruitment process, but if you have additional needs that requires some flexibility, please contact .
Job Type: Permanent Full-TimeLocation Detail: 1-7 London Street, Norwich, Norfolk, NR2 1JF
Counter Manager - Norwich, Norwich employer: Benefit Cosmetics UK
Contact Detail:
Benefit Cosmetics UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Counter Manager - Norwich, Norwich
✨Tip Number 1
Show your personality! Benefit Cosmetics values fun-loving and innovative individuals, so let your unique character shine through during the interview. Share stories that highlight your creativity and ability to connect with customers.
✨Tip Number 2
Familiarize yourself with Benefit’s products and services. Being knowledgeable about their best-sellers and how they can transform a customer's look will impress the hiring team and show your passion for the brand.
✨Tip Number 3
Demonstrate your leadership skills. As a Counter Manager, you’ll be responsible for motivating your team. Prepare examples of how you've successfully led a team in the past and how you plan to inspire others at Benefit.
✨Tip Number 4
Think about how you can contribute to creating engaging in-store events. Benefit loves innovation, so come up with a few fun ideas for promotions or events that could attract customers and boost sales.
We think you need these skills to ace Counter Manager - Norwich, Norwich
Some tips for your application 🫡
Show Your Personality: Since Benefit Cosmetics values fun and innovation, make sure your application reflects your personality. Use a friendly and engaging tone in your cover letter to showcase your enthusiasm for the brand.
Highlight Relevant Experience: Emphasize any previous experience in retail management or customer service. Mention specific achievements, such as meeting sales targets or leading a team, to demonstrate your capability as a Counter Manager.
Demonstrate Team Leadership Skills: Discuss your approach to motivating and managing a team. Provide examples of how you've successfully led a team in the past, focusing on communication and teamwork, which are crucial for this role.
Express Your Passion for Beauty: Share your passion for beauty and cosmetics in your application. Mention any relevant skills or experiences with beauty services, as well as your excitement about helping customers feel their best.
How to prepare for a job interview at Benefit Cosmetics UK
✨Show Your Fun Side
Since Benefit Cosmetics values laughter and fun, make sure to showcase your personality during the interview. Share a light-hearted story or a funny experience related to beauty or customer service to demonstrate that you can fit into their vibrant culture.
✨Highlight Your Leadership Skills
As a Counter Manager, you'll be leading a team. Be prepared to discuss your previous management experiences, how you motivate staff, and any successful strategies you've implemented to achieve sales targets. Use specific examples to illustrate your leadership style.
✨Demonstrate Your Customer Service Passion
Benefit is all about transforming customers into better versions of themselves. Prepare to talk about your approach to customer service, how you handle difficult situations, and ways you've gone above and beyond to ensure a positive shopping experience.
✨Be Ready for Product Knowledge Questions
Even though full training will be provided, showing a basic understanding of beauty products and services can set you apart. Brush up on popular beauty trends, brow services, and Benefit’s best-selling products to impress your interviewers with your enthusiasm and knowledge.
