Senior Solution Consultant

Who is Benifex? We are a fast-moving technology company, and one of the most successful providers of online reward and benefits solutions in the world. We believe that everyone deserves an exceptional experience at work, every day, and build workplace technology that makes this happen. Benifex’s mission is to build remarkable experiences that employees love. Today Benifex supports more than five million employees in over 3,000 organisations across more than 100 countries. To help us on our quest to be the best, we need brilliant people on board and that’s where you come in.

Why you should apply?

• Impact: You’ll play a pivotal role in shaping best‑practice employee benefits solutions for customers around the world.
• Rewarding: Work on complex, varied implementation projects across UK&I and international markets, keeping your work challenging and rewarding.
• Growth: Build deep expertise in benefits technology, integrations and the global benefits landscape, with clear opportunities to grow at different seniority levels.
• Ownership: Be trusted to own your solutions end‑to‑end, acting as a key advisor to customers, brokers and benefit providers.

Great benefits:

• Flexible work – choose a working setup that works for you.
• 25 days holiday plus your local bank holidays.
• Your birthday off.
• Two half day wellbeing days.
• Healthcare cash plan to cover the costs of day to day healthcare.
• Employee Assistance Plan 24/7 365 support.
• Income Protection (75%) and life assurance (4x salary).
• Pension scheme.
• £50 monthly allowance to spend on whatever takes your fancy, your very own Benifex card will be topped up at the start of each month!

Role overview:

As a Solution Consultant at Benifex, you’ll act as the vital bridge between our customers and our internal technical teams, ensuring successful delivery of employee benefits portal implementations. Working across customers of varying size and complexity, you’ll gather and translate requirements into high-quality, best‑practice solutions that deliver an excellent user experience. You’ll take ownership of your designs, confidently explaining technical concepts to non‑technical stakeholders while collaborating closely with technical experts. This role suits a proactive, solution‑oriented consultant who enjoys problem‑solving, building relationships and making a real impact on customer outcomes.

Responsibilities:

• Lead collaboration with customers, brokers and benefit providers throughout implementation projects across UK&I and international markets.
• Gather, document and analyse customer requirements, producing detailed solution designs aligned to Benifex best practices.
• Partner with technical colleagues to design feasible, scalable solutions that meet customer goals within Benifex technology.
• Identify risks, exceptions and edge cases early, designing robust end‑to‑end processes and workflows.
• Deliver solutions with a strong focus on user experience for both employees and customer administrators.
• Build and maintain trusted advisor relationships with key customer stakeholders.
• Act as a subject matter expert on benefits, Benifex solutions and integrations for internal teams.
• Support product development initiatives with customer and market insights.
• Represent Benifex as a solution expert in sales meetings when required.
• Contribute to and continuously improve Benifex best‑practice libraries, processes and implementation standards.
• Share knowledge and act as a role model within the consulting community, supporting the development of others.
• Continuously research and expand your understanding of the global benefits landscape.

What we are looking for:

• Experience in a customer‑facing, requirements‑gathering role within a project delivery environment.
• Proven ability to deliver multiple customer projects simultaneously.
• Experience working on system integration projects, ideally HR or Payroll integrations.
• Strong ownership mindset with a completer‑finisher approach and high accountability.
• Evidence of proactively driving improvements and constructively challenging the status quo.
• Excellent communication skills, with the ability to explain complex or technical concepts to varied audiences.
• Confidence in navigating difficult conversations with empathy and fairness.
• A collaborative team player with a solution‑oriented, problem‑solving mindset.
• Comfortable working with technology and logical process design.

Bonus points for:

• Experience in the benefits/HR/technology/payroll industry in a consulting or implementation role.

Our interview process:

• Initial interview with the Talent team.
• Interview and Presentation with the hiring manager.
• Final interview with a senior team member/director.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to creating a diverse and inclusive workplace where everyone feels welcome and respected. We believe that diversity and inclusion are essential to our success, and we are proud to be an equal opportunity employer. We are a proud member of the Disability Confident employer scheme. If you require any reasonable adjustments at any stage during the recruitment process, please let us know with your application.