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For Companies At a Glance
- Tasks: Manage customer accounts and drive satisfaction while solving problems and building relationships.
- Company: Fast-growing tech company revolutionising employee engagement solutions globally.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Join a mission-driven team making workplaces better for millions worldwide.
- Qualifications: 2+ years in a customer-facing role, preferably in SaaS or tech.
- Other info: Diverse and inclusive workplace with a commitment to equal opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Who are Benifex?
We are a fast-moving technology company, and one of the most successful providers of online reward and benefits solutions in the world. We believe that everyone deserves an exceptional experience at work, every day, and build workplace technology that makes this happen. Benifex’s mission is to build remarkable experiences that employees love. Today Benifex supports more than five million employees in over 3,000 organisations across more than 100 countries. To help us on our quest to be the best, we need brilliant people on board and that’s where you come in.
Why should you apply?
- International exposure – work with global enterprise customers across multiple countries.
- Impactful work – play a key role in driving customer retention, engagement, and business value.
- Sunday Times Best Place to Work 2025 and Best Large Tech Company to Work for 2025
- Work for a profitable, fast-growing market leader in the online reward and benefits space
Role Overview
At Benifex we’re on a mission to help organizations worldwide create better workplaces through our market-leading employee engagement platform. Our Customer Success team is at the heart of that mission—building strong relationships, solving problems, and ensuring our customers see the real business value of our solutions.
We’re now looking for a Customer Success Manager (CSM) to join our international team, on a 12 month fixed term contract. This is your opportunity to work with multinational clients, collaborate cross-functionally, and grow your career in a fast-scaling company.
As a CSM, you’ll be the main operational contact for your customers—helping them maximize the value of our platform while building lasting relationships.
Your responsibilities will include:
- Managing a portfolio of enterprise multinational and/or local accounts.
- Driving customer retention and satisfaction by ensuring brilliant basics.
- Leading customer meetings and solving incoming requests.
- Setting up ways of working for new global customers alongside Key Account Managers.
- Coordinating smaller technical projects, issues, and incidents.
- Collaborating cross-functionally to implement new content, resolve problems, and share customer feedback.
- Supporting and mentoring junior CSMs on shared accounts where needed.
What are we looking for?
- Minimum 2 years of experience working in a customer-facing role (B2B), for example as Customer Success Manager or similar.
- Professional language skills in English, written and spoken.
- Experience working at a SaaS company and/or in the Tech/HR benefits industry.
A plus:
- Experience managing global Customers.
- Experience managing enterprise Customers.
- A university degree in technology or another relevant field.
- German, Dutch or French optional
Practical information
- Start: As soon as we find our match
- Extent: Full-time, 12 Month FTC
- Location: UK, Amsterdam or Munich
- Work model: Hybrid, or remote first in the UK
Even if you don’t meet all of the requirements for this role, we encourage you to apply! We are looking for talented and passionate individuals who are eager to learn and grow. We also offer a variety of other roles, so please check out our careers page to see if there is something else that might be a good fit for you.
Our interview process
Benifex understands the need to have a fast and efficient process; the steps below will be completed in the shortest time possible.
- Initial informal call with the Talent team
- Online tests in numeracy and logical reasoning
- Interview with the hiring manager and a member of the team
- Final interview with the Director
At Benifex, we are committed to equal opportunities and celebrating diversity. We value every individual, regardless of race, religion, gender, sexual orientation, age, disability, or other characteristics, fostering a workplace where everyone feels respected and valued. By embracing diverse perspectives, we drive innovation and exceed expectations together. We’re proud to be an inclusive employer, celebrating the unique contributions of everyone.
If you need reasonable adjustments for interviews, please respond to the email you’ll receive after applying.
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Customer Success Manager- 12 Month FTC employer: Benefex Limited
Contact Detail:
Benefex Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager- 12 Month FTC
✨Tip Number 1
Get to know Benifex and its mission! Research the company culture and values so you can show how your experience aligns with their goals during interviews. This will help you stand out as a candidate who truly understands what they’re all about.
✨Tip Number 2
Practice your communication skills! As a Customer Success Manager, you'll need to build strong relationships and solve problems effectively. Try role-playing common customer scenarios with a friend or mentor to boost your confidence before the interview.
✨Tip Number 3
Showcase your experience with global customers! If you've worked with international clients before, be ready to share specific examples of how you managed those relationships and drove success. This will demonstrate your ability to thrive in a diverse environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, keep an eye on other roles that might fit your skills—Benifex is always on the lookout for passionate individuals like us!
We think you need these skills to ace Customer Success Manager- 12 Month FTC
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see why you're excited about joining Benifex and how you can contribute to our mission of creating remarkable employee experiences.
Tailor Your CV: Make sure your CV is tailored to the Customer Success Manager role. Highlight relevant experience, especially in customer-facing roles or SaaS environments. We love seeing how your background aligns with what we do!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and fit for the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details about our company culture and values there!
How to prepare for a job interview at Benefex Limited
✨Know Your Stuff
Before the interview, dive deep into Benifex's mission and values. Understand their employee engagement platform and how it benefits multinational clients. This knowledge will help you demonstrate your genuine interest and show that you're ready to contribute to their goals.
✨Showcase Your Experience
Prepare specific examples from your past roles that highlight your customer-facing experience, especially in a SaaS environment. Be ready to discuss how you've driven customer retention and satisfaction, as this is key for the Customer Success Manager role.
✨Practice Problem-Solving
Anticipate questions about how you would handle customer issues or requests. Think of scenarios where you've successfully resolved problems or improved processes. This will showcase your ability to think on your feet and your commitment to providing exceptional customer experiences.
✨Engage with Questions
At the end of the interview, have thoughtful questions prepared for the hiring manager and team member. Ask about their approach to customer success, how they measure impact, or what challenges they face. This shows your enthusiasm and helps you gauge if the company is the right fit for you.