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- Tasks: Be the go-to person for customers, ensuring they have an amazing experience with our products.
- Company: Join Benifex, a leading tech company revolutionising employee benefits for over five million people worldwide.
- Benefits: Enjoy flexible work, competitive salary, 25 days holiday, and a £50 monthly allowance for personal spending.
- Why this job: Make a real impact by enhancing customer experiences while growing your career in a supportive environment.
- Qualifications: Experience in customer-facing roles and a good understanding of employee benefits are essential.
- Other info: Travel across the UK to meet customers; all expenses covered!
The predicted salary is between 32000 - 42000 £ per year.
Who are Benifex?
We are a fast-moving technology company, and one of the most successful providers of online reward and benefits solutions in the world. We believe that everyone deserves an exceptional experience at work, every day, and build workplace technology that makes this happen. Benifex’s mission is to build remarkable experiences that employees love. Today Benifex supports more than five million employees in over 3,000 organisations across more than 100 countries. To help us on our quest to be the best, we need brilliant people on board and that’s where you come in.
Why should you apply?
- Impact: Play a key role in giving our customers an exceptional experience and ensuring they get the most out of our products and solutions
- Autonomy: Take responsibility of your portfolio and build relationships to deliver successful outcomes
- Progression: An opportunity to take on more responsibility with our customers and progress your customer success career
- Earning Potential: Realistic OTE of £10,000-15,000
- Sunday Times Best Place to Work 2025 and Best Large Tech Company to Work for 2025
- Work for a profitable, fast-growing market leader in the online reward and benefits space
**Please note we are unable to offer visa sponsorship and require to people to be based in the UK for this position**
Great benefits:
£40,000-50,000 plus commission
Flexible work – choose a working setup that works for you, our only ask is to see you once a month in the office and you must be based in the UK or Ireland.
Full access to our comprehensive benefits package, including discounts from hundreds of high street brands, salary sacrifice schemes across Finance, Health, Tech, and more
️ 25 days holiday plus your local bank holidays
Your birthday off
️ Two half day wellbeing days
???? Healthcare cash plan to cover the costs of day-to-day healthcare
Employee Assistance Plan 24/7 365 support
Income Protection (75%) and life assurance (4x salary)
Referral bonuses
Enhanced parental leave package – 26 weeks fully paid maternity leave and 4 weeks fully paid paternity leave
️ Work from Anywhere policy for 90 days
️ Buy and Sell scheme for holidays
£50 monthly allowance to spend on whatever takes your fancy, your very own Benifex card will be topped up at the start of each month!
Role Overview
The purpose of the Customer Success Executive role is to be the most senior regular point of contact for your portfolio of customers, ultimately facilitating a successful and long-term partnership with them. You will support customers with their Strategy and help identify areas where Benifex can support, ensure delivery of their desired outcomes and drive a positive customer experience.
**Please note this role will require travelling to customer sites across the UK. On average a Customer Success Executive will manage a portfolio of 25 customers across the UK. The expectation is that all customers will be met in-person once a year. The CSE has autonomy to choose when they meet customers and all expenses are paid, but please note travel to customers will be a part of the role.
Responsibilities
- Responsible for owning the relationship for a portfolio of customers ensuring the delivery of the desired customer outcome whilst providing an exceptional experience.
- To develop robust customer relationships with key contacts and drive advocacy for Benifex.
- Focus clearly on identifying any upsell opportunities and managing them through to completion.
- Ensure contract renewals are managed in a positive, professional and timely manner and minimise churn & erosion wherever possible.
- Engage with customers to understand and help plan their future strategy and identify areas that Benifex can support with.
- Perform regular meetings with customers, both virtual and in person, to review performance, platform usage, Net Promoter Score (NPS), development items and advertise customer events.
- To provide the customer with relevant and regular thought leadership in relation to our industry.
- Champion customer feedback within Benifex – be the voice of the customer – to identify trends and support product development
What are we looking for?
Skills and experience:
- Good understanding of Employee Benefits – able to advise customers on their options and how different employee benefits could apply to their needs.
- Proven track record in a customer facing role, working with mid sized and/or enterprise businesses in account management, customer success or customer support.
- Proven skills in customer success. Evidence of improving customer NPS, improving retention and growing revenue in accounts.
Competencies:
- Communication Skills – Can communicate complex concepts effectively with diverse audiences, tailoring messages to their needs. Can actively listen and provide constructive feedback.
- Customer Service – Can build rapport with customers and provide a personalized and proactive service. Can handle complex customer issues and escalate them when necessary.
- Organisation Skills – Can plan and organize complex tasks. Can coordinate, prioritise and schedule multiple work tasks across a team.
- Commercial Acumen – Analyses market trends, competitor activities, and customer needs to inform business decisions. Can develop and execute business plans and strategies to achieve revenue and profit targets.
- Relationship Building – Cultivates effective, long lasting relationships within and outside the organisation. Can network effectively, influence and persuade others.
- Negotiation – Can identify key negotiation issues in complex scenarios and develop effective strategies. Can negotiate effectively to achieve favourable terms.
- Strategic Thinking – Can understand an organization\’s goals and objectives. Can understand, follow and contribute to team strategies.
- Sales Effectiveness – Can follow sales processes and procedures. Can learn product details, apply basic sales techniques and deliver sales presentations.
Even if you don\’t meet all of the requirements for this role, we encourage you to apply! We are looking for talented and passionate individuals who are eager to learn and grow. We also offer a variety of other roles, so please check out our careers page to see if there is something else that might be a good fit for you.
Our interview process
Benifex understands the need to have a fast and efficient process, the below will all be completed in the shortest time possible.
Initial informal call with the Talent team
Online tests in numeracy and logical reasoning
Interview with the hiring manager and a member of the team
Final interview with the Director
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We are committed to creating a diverse and inclusive workplace where everyone feels welcome and respected. We believe that diversity and inclusion are essential to our success, and we are proud to be an equal opportunity employer.
We are a proud member of the Disability Confident employer scheme.
If you require any reasonable adjustments at any stage during the recruitment process, please let us know with your application.
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Customer Success Executive (Employee Benefits) employer: Benefex Limited
Contact Detail:
Benefex Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Executive (Employee Benefits)
✨Tip Number 1
Familiarise yourself with the latest trends in employee benefits. Understanding what’s currently popular and effective can help you engage in meaningful conversations during interviews, showcasing your knowledge and enthusiasm for the role.
✨Tip Number 2
Network with current or former employees of Benifex on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
✨Tip Number 3
Prepare to discuss specific examples from your past experiences where you've successfully improved customer satisfaction or retention. This will demonstrate your capability in a customer-facing role and align with the responsibilities of the Customer Success Executive position.
✨Tip Number 4
Showcase your communication skills by practising how to explain complex concepts simply. This is crucial for the role, as you'll need to convey information effectively to diverse audiences, so consider mock interviews to refine this skill.
We think you need these skills to ace Customer Success Executive (Employee Benefits)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer success and employee benefits. Use specific examples that demonstrate your ability to build relationships and improve customer satisfaction.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer success and your understanding of the employee benefits sector. Mention how your skills align with Benifex's mission to create exceptional workplace experiences.
Highlight Relevant Skills: In your application, emphasise key competencies such as communication skills, organisation, and relationship building. Provide concrete examples of how you've successfully applied these skills in previous roles.
Show Enthusiasm for the Role: Convey your excitement about the opportunity to work at Benifex. Mention specific aspects of the company or role that appeal to you, such as their commitment to employee experience and the chance for career progression.
How to prepare for a job interview at Benefex Limited
✨Understand Employee Benefits
Make sure you have a solid grasp of employee benefits and how they can be tailored to meet customer needs. This knowledge will help you advise potential clients effectively during the interview.
✨Showcase Your Customer Success Experience
Prepare examples from your past roles that demonstrate your ability to improve customer satisfaction, retention, and revenue growth. Highlight specific metrics or achievements to back up your claims.
✨Demonstrate Strong Communication Skills
Practice articulating complex concepts clearly and concisely. Be ready to showcase your active listening skills and how you can provide constructive feedback, as these are crucial for building relationships with customers.
✨Prepare for Scenario-Based Questions
Anticipate questions that may require you to think strategically about customer relationships and upselling opportunities. Think through how you would handle various customer scenarios and be prepared to discuss your thought process.