At a Glance
- Tasks: Be the friendly face of our office, welcoming visitors and managing calls.
- Company: Join Benefact Group, a rapidly growing and inclusive organisation.
- Benefits: Enjoy hybrid working, competitive salary, and generous annual leave.
- Other info: Full study support for professional qualifications and volunteering days encouraged.
- Why this job: Kickstart your career in a dynamic environment with great growth opportunities.
- Qualifications: Organised, proactive, and confident communicator with Microsoft Office skills.
The predicted salary is between 30000 - 40000 £ per year.
Working hours: 35 hours per week, Monday to Friday
Duration: Permanent
Location: Gloucester
Job Ref: 205217
About The Role
Benefact Group are looking for a Receptionist to join our head office in Gloucester. The role holder will provide an efficient and effective Reception and Front of House service to the business and customers. Joining our rapidly expanding and innovative Group presents a fantastic opportunity to develop your career and become an integral part of an inclusive, purpose‑led organisation.
What you’ll be doing
- Well‑presented front of house Receptionist to meet and greet our visitors and colleagues.
- Liaising with Physical Security to ensure all visitors and contractors are booked in.
- Managing external and internal Switchboard calls in a timely manner.
- Daily corporate voicemail management.
- Managing the direct Reception desk phone calls (non‑switchboard).
- Managing Reception, Corporate and Premises Management inboxes.
- Managing Front of House related system for room and visitors’ booking (Resource Central) and desk booking (Cloudbooking).
- Visitor and colleagues parking management including electric charging points and car park barrier control.
- LANDesk Management – checking and actioning any requests within agreed timescales (taxi bookings, starters and leavers etc).
- Ad‑hoc tasks as and when the business requires (meeting room checks, set up requests, catering requests etc).
- Locker keys management and distribution.
- Cover activities for the wider Premises Management teams to include: Mail Room, Document Management and Helpdesk as required.
- Running monthly statistics on room bookings, desk booking and switchboard calls.
- Manage lost property.
- Room booking and desk booking system.
What you’ll need to have
- Highly organised, efficient and proactive.
- Able to take on and own tasks and solve problems independently.
- Confident to communicate at all levels including Board members and VIP visitors.
- Good knowledge of Microsoft Outlook, Word, PowerPoint & Excel to an intermediate level with the ability to adapt quickly to in‑house systems.
What makes you stand out
- Previous front of house experience within a commercial environment and exposure to switchboard.
What we offer
- A competitive salary – let's discuss it.
- Hybrid working.
- Group Personal Pension – up to 12% employer contribution.
- Generous annual bonus scheme: on‑target bonus between 6% and 24%.
- 25 days annual leave plus bank holidays, and a holiday buy and sell scheme.
- An array of health and wellbeing benefits, including private healthcare, income protection and life assurance.
- £200 annual personal grant to a charity of your choice.
- Encouraged to take at least one volunteering day per year.
- Employee Assistance Programme.
- Full study support to gain professional qualifications.
- Access to virtual GP.
- Enhanced maternity and paternity pay.
We welcome applications from everyone.
Receptionist employer: Benefact Group
Benefact Group is an excellent employer, offering a dynamic work culture that prioritises collaboration and personal growth. With competitive salaries, comprehensive benefits including a car allowance and generous annual leave, employees are empowered to thrive in their roles while making a meaningful impact in the London & South East region.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Benefact Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Benefact Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Benefact Group:Your cover letter is your chance to shine! Tell us why you want to work at Benefact Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Benefact Group!
How to prepare for a job interview at Benefact Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
