At a Glance
- Tasks: Lead the evolution of our Operational Resilience framework and ensure compliance with regulatory standards.
- Company: Join Benefact Group, a top-rated company committed to making a difference.
- Benefits: Enjoy a competitive salary, career development, and the chance to contribute to charity.
- Other info: Be part of a collaborative culture focused on sustainability and growth.
- Why this job: Make a real impact in a role that enhances organisational resilience and prepares for disruptions.
- Qualifications: Experience in Operational Resilience within insurance or financial services is essential.
The predicted salary is between 60000 - 75000 £ per year.
Working Hours: 35 hours per week, Monday to Friday
Duration: Permanent
Location: Gloucester
Job Ref: 204987
About the Role:
Benefact Group are looking for an Operational Resilience Manager to join our Gloucester office. To lead the ongoing evolution, optimisation and practical application of the company’s Operational Resilience framework. This role ensures the organisation is prepared to prevent, respond to, recover and learn from disruptive incidents, in compliance with regulatory requirements and alignment with industry best practices. This includes aligning to the spirit and direction of FCA/PRA expectations across a multi-entity group.
Why Join Us?
Join a collaborative and inclusive culture that’s committed to making a difference and building a more sustainable future. Ranked amongst the UK’s 15 Best Big Companies to Work For in 2025, we offer career and development opportunities within a rapidly growing, innovative Group — where all profits go to charity and good causes.
What you’ll be doing:
- Lead the ongoing evolution of the Operational Resilience framework, ensuring alignment with regulatory standards, horizon scanning and organisational strategy.
- Own and run the annual Operational Resilience cycle ensuring outputs are robust, evidenced and ready for Board, Audit and Regulatory scrutiny, including the review and documentation of Important Business Services, Impact Tolerances and end-to-end service mapping and analysis.
- Design and deliver advanced resilience testing programmes; including severe but plausible scenario tests, and crisis simulations to assess and strengthen resilience capabilities.
- Ensure that exercises are challenging, well documented and drive change.
- Coordinate incident response and post-incident reviews, providing clear insights and ensuring lessons learned translate into measurable improvements.
- Build strong relationships with service owners and enhance capability and organisation-wide resilience awareness through training, guidance and expert support.
- Provide constructive challenge and expert guidance to stakeholders across the organisation.
Requirements:
Proven experience in leading Operational Resilience functions within general insurance or financial services.
Operational Resilience Manager employer: Benefact Group
At Benefact Group, we pride ourselves on fostering a collaborative and inclusive work environment in our Gloucester office, where you can truly make a difference. As a recognised leader among the UK’s best employers, we offer not only competitive benefits and a commitment to employee development but also the unique opportunity to contribute to charitable causes through our profits. Join us to be part of a forward-thinking team dedicated to operational excellence and resilience in a rapidly evolving industry.
StudySmarter Expert Advice🤫
We think this is how you could land Operational Resilience Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their Operational Resilience framework and think about how your experience aligns with their needs. We want you to shine!
✨Tip Number 3
Practice your responses to common interview questions, especially those related to resilience and crisis management. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace Operational Resilience Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Operational Resilience Manager role. Highlight your relevant experience in leading resilience functions and any specific achievements that align with the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about operational resilience and how your skills match what we're looking for. Keep it engaging and personal, so we get a sense of who you are beyond your qualifications.
Showcase Your Problem-Solving Skills:In your application, don’t forget to showcase your problem-solving skills. Share examples of how you've tackled challenges in previous roles, especially those related to incident response or resilience testing. We love seeing candidates who can think on their feet!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts and submit your materials!
How to prepare for a job interview at Benefact Group
✨Know Your Stuff
Make sure you’re well-versed in the Operational Resilience framework and its application in financial services. Brush up on FCA/PRA regulations and be ready to discuss how you've implemented similar frameworks in past roles.
✨Showcase Your Experience
Prepare specific examples from your previous roles where you led resilience initiatives or managed crisis simulations. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your impact.
✨Engage with the Interviewers
Don’t just answer questions; engage in a dialogue. Ask insightful questions about their current resilience strategies and how they align with industry best practices. This shows your genuine interest and helps you assess if the company is the right fit for you.
✨Demonstrate Your Leadership Skills
As an Operational Resilience Manager, you'll need to lead teams and influence stakeholders. Be prepared to discuss how you’ve built relationships and driven change in previous roles. Highlight any training or guidance you've provided to enhance organisational resilience.
