At a Glance
- Tasks: Manage new business leads and provide top-notch client support.
- Company: Join Lycetts Insurance Brokers, part of a charitable financial services group.
- Benefits: Competitive salary, hybrid working, generous leave, and career development support.
- Other info: Inclusive culture with strong values and commitment to sustainability.
- Why this job: Be part of a team making a real difference while growing your career.
- Qualifications: Experience in insurance or client handling; Cert CII preferred.
The predicted salary is between 30000 - 40000 £ per year.
Working hours: 35 hours per week, Monday to Friday
Duration: Permanent
Location: Newcastle Upon Tyne, or Catterick
About The Role
Lycetts Insurance Brokers, part of Benefact Group, is looking for a New Business Account Handler to join our Newcastle Upon Tyne, or Catterick office. This role delivers high‑quality insurance support for clients and prospects, focusing on new business leads. You will manage enquiries from start to finish, ensuring accurate, compliant processing and act as a key point of contact to provide advice and build strong relationships. Working with your Team Manager, you’ll help drive conversion and growth by identifying cross‑selling and upselling opportunities, liaising with insurers and negotiating terms within your authority to ensure a smooth, professional service.
Why Join Us
Join a collaborative and inclusive culture committed to making a difference and building a more sustainable future. Ranked among the UK’s 15 best big companies to work for in 2025, we offer fantastic career and development opportunities within a rapidly growing, innovative Group that donates all profits to charity and good causes.
What You’ll Be Doing
- Manage new business leads and quotations through to conversion for the team/region
- Prepare, present and proactively follow up quotations, confirming cover where appropriate
- Build strong relationships with prospects and guide them through quotation to placement
- Deliver a high level of client service, responding to correspondence within 24 hours
- Handle post‑sale administration including invoicing (within 7 days) and payment setup
- Identify upselling and cross‑referral opportunities to support conversion targets
- Maintain accurate data, ensure compliance, and continuously develop product, industry and professional expertise
What You’ll Need to Have
- Experience in general insurance or a similar client‑handling/business environment
- Experience processing new business, including quotation, placement and policy documentation
- Demonstrable experience of liaising with insurers and clients directly
- Experience managing a portfolio of accounts, including cross‑selling opportunities
- Cert CII qualification (or working towards) or demonstrable equivalent industry experience
What We Offer
- A competitive salary – let’s discuss it
- Hybrid working available upon successful completion of probation
- Employer pension contribution of 5% rising to 10% after 5 years membership of the pension scheme
- Annual bonus scheme (discretionary based on individual and company performance)
- Life assurance cover up to 4 × salary, and group income protection scheme up to 65% of salary
- 25 days annual leave plus bank holidays (rising to 26 and 27 for 5 and 10 years’ service respectively)
- Career development opportunities with funded support and financial incentives for all professional qualifications
- An employee assistance programme with a wide range of benefits helping employees to stay healthy and feel supported
About Us
The Lycetts Group has over 60 years of experience providing a comprehensive range of insurance, risk management and financial advice to a broad cross‑section of commercial and private clients. We strive to be a trusted adviser to our clients and are proud of our continued high client satisfaction scores. Benefact Group is a unique international financial services group made up of over 30 businesses. We are owned by a charity and have been the third largest UK corporate donor over a decade, having given away £250 million since 2014. We have ambitious plans to become the UK’s number one corporate donor, with strategic objectives in place to double the Group’s size. We believe it’s essential to attract, empower, grow and reward talented people, offering fantastic opportunities for career and personal development. Our giving ethos, 135‑year history and the diversity of what we do enable us to build a culture of kindness, great ambition, and passionate people driven to do better and be better. At Benefact Group, we are committed to creating an inclusive culture and building an environment where each and every one of us feels valued and respected. We welcome applications from everyone. If you need any additional support during the recruitment process, then please let us know.
New Business Account Handler in Newcastle upon Tyne employer: Benefact Group
Lycetts Insurance Brokers, part of Benefact Group, is an exceptional employer that fosters a collaborative and inclusive culture, dedicated to making a positive impact while offering meaningful career development opportunities. With a commitment to employee well-being, competitive benefits, and a strong focus on sustainability, working in Newcastle Upon Tyne or Catterick provides a unique chance to be part of a rapidly growing organisation that prioritises both professional growth and community support.
StudySmarter Expert Advice🤫
We think this is how you could land New Business Account Handler in Newcastle upon Tyne
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like Benefact Group). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like Benefact Group. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace New Business Account Handler in Newcastle upon Tyne
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at Benefact Group.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at Benefact Group. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at Benefact Group
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Benefact Group to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at Benefact Group, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding Benefact Group's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
