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- Tasks: Manage and settle claims efficiently while providing exceptional customer service.
- Company: Join a leading insurance company with a strong charitable ethos.
- Benefits: Enjoy hybrid working, competitive salary, generous bonuses, and health perks.
- Why this job: Make a real impact in a collaborative team dedicated to helping others.
- Qualifications: Experience in managing liability claims and a commitment to continuous improvement.
- Other info: Be part of a diverse community focused on growth and giving back.
The predicted salary is between 36000 - 60000 £ per year.
Working hours: 35 hours per week, Monday to Friday
Duration: Permanent
Location: Manchester
About the role
Ecclesiastical Insurance, who are proudly part of Benefact Group, are looking for a Senior Claims Handler to join our Team in the Manchester office. As Senior Claims Handler you will efficiently and cost effectively advise, negotiate, and settle claims within designated authority and agreed service standards. This is an excellent opportunity to join the liability claims team in its city centre office. Working closely with your colleagues, you will be responsible for managing your own caseload from notification through to closure.
Why join us?
Join a collaborative and inclusive culture that’s committed to making a difference and building a more sustainable future. Ranked amongst the UK's 15 Best Big Companies to Work For in 2025, we offer fantastic career and development opportunities within a rapidly growing, innovative Group — where all profits go to charity and good causes.
What you’ll be doing
- Actively managing a varied case load by regularly reviewing and reporting on individual claims portfolio covering bodily injury, with an opportunity to get involved in the handling of disease, financial lines, and third-party property damage claims.
- Delivering exceptional customer experience measured by customer experience audits.
- Identifying complaints, acting upon them, and resolving in line with company policy and handling authority.
- Acting on individual audit results and action plans within agreed deadlines to improve own performance.
- Identifying fraud by using KII’s and report within regulatory framework, escalating all risks to the business.
What you’ll need to have
- Demonstrable skills to manage multiple areas of liability claims.
- The ability to plan, prioritise and manage own work to deliver agreed objectives and meet target.
- Understand, manage, and use information with accuracy.
- Pro-active and demonstrate a desire to continuously improve.
- Industry knowledge is essential.
- Cert CII or commitment to achieve within an agreed timescale.
What makes you stand out
- Commitment to deliver exceptional service contributing both as an individual and as an effective part of a team.
- Understanding of all relevant regulations to deliver good customer outcomes.
- Understanding of data protection and importance of confidentiality.
What we offer
- A competitive salary - let’s discuss it
- Hybrid working
- Group Personal Pension - up to 12% employer contribution
- Generous annual bonus scheme: on-target bonus between 6% and 24%
- 25 days annual leave plus bank holidays, and a holiday buy and sell scheme
- An array of health and wellbeing benefits, including private healthcare, income protection and life assurance
- £200 annual personal grant to a charity of your choice
- Encouraged to take at least one volunteering day per year
- Employee Assistance Programme
- Full study support to gain professional qualifications
- Access to virtual GP
- Enhanced maternity and paternity pay
About us
Ecclesiastical Insurance offer insurance with award-winning service across a broad range of specialisms, including faith, charity, heritage, education, art and private client, real estate and schemes, across Ireland, Canada and the UK. As a business, we’ve been trusted to protect some of the UK’s best-loved and most iconic buildings for over a century, and we’re not standing still. We’re a forward thinking, energetic organisation entering new markets, with an ambition to double our size, because when we grow, we give back more. Benefact Group is a unique international financial services Group made up of over 30 businesses. We are owned by a charity and have been the 3rd largest UK corporate donor over a decade, having given away £250 million since 2014. We have ambitious plans to become the UK’s number one corporate donor, with strategic objectives in place to double the Group’s size. We believe it’s essential to attract, empower, grow and reward talented people, offering fantastic opportunities for career and personal development. Our giving ethos, 135-year history and the diversity of what we do, has enabled us to build a culture of kindness, great ambition, and of passionate people driven to do better and be better. At Benefact Group, we are committed to creating an inclusive culture and building an environment where each and every one of us feels valued and respected. We are a community made up of people with a range of different backgrounds, abilities, perspectives, beliefs and interests and we value the strength this brings to us as a Group. We welcome applications from everyone. If you need any additional support during the recruitment process, then please let us know.
Senior Claims Handler in Manchester employer: Benefact Group
Contact Detail:
Benefact Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Claims Handler in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry, especially those who work at Ecclesiastical Insurance or similar companies. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by researching common claims handling scenarios. Think about how you would manage a tricky case and be ready to share your thought process. This shows you’re proactive and know your stuff!
✨Tip Number 3
Show off your customer service skills! Be ready to discuss how you've delivered exceptional service in past roles. Remember, they want someone who can handle claims while keeping clients happy.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our team at Ecclesiastical Insurance.
We think you need these skills to ace Senior Claims Handler in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Claims Handler role. Highlight your experience in managing liability claims and any relevant qualifications like Cert CII. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Don’t forget to mention your commitment to exceptional customer service, as that’s super important to us.
Showcase Your Achievements: When detailing your work experience, focus on your achievements rather than just duties. Use specific examples of how you've improved processes or resolved complex claims. This will help us see the impact you've made in previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Benefact Group
✨Know Your Claims Inside Out
Make sure you brush up on your knowledge of liability claims, especially in areas like bodily injury and property damage. Familiarise yourself with the latest regulations and industry standards, as this will show your commitment to delivering exceptional service.
✨Showcase Your Customer Service Skills
Prepare examples that highlight your ability to manage customer expectations and resolve complaints effectively. Think about times when you've gone above and beyond to ensure a positive outcome for clients, as this aligns perfectly with the company's focus on exceptional customer experience.
✨Demonstrate Your Team Spirit
Since the role involves working closely with colleagues, be ready to discuss how you contribute to a collaborative environment. Share experiences where teamwork led to successful claim resolutions or improved processes, showcasing your ability to work well within a team.
✨Prepare Questions That Matter
Think of insightful questions to ask during the interview that reflect your interest in the role and the company culture. Inquire about the team's approach to handling complex claims or how they measure success in customer satisfaction, which shows you're genuinely interested in contributing to their mission.
