At a Glance
- Tasks: Manage sensitive claims with empathy and integrity, ensuring fair outcomes for victims.
- Company: Join Ecclesiastical Insurance, part of the Benefact Group, in a supportive environment.
- Benefits: Competitive salary, hybrid working, generous bonuses, and extensive health benefits.
- Other info: Receive dedicated training and support in trauma-informed approaches.
- Why this job: Make a real difference by supporting victims and survivors in a meaningful role.
- Qualifications: Experience in sensitive claims handling and strong stakeholder management skills.
The predicted salary is between 30000 - 40000 £ per year.
Working hours: 35 hours per week, Monday to Friday
Duration: Permanent
Location: Manchester
About The Role
Ecclesiastical Insurance, proudly part of the Benefact Group, are looking for a Casualty Technical Sensitive Claims Handler to join our Manchester office. As a Casualty Technical Sensitive Claims Handler, you will proactively manage and settle sensitive claims within your own authority, in accordance with our Physical and Sexual Abuse Guiding Principles and Claims Handling Guidelines. We are committed to handling all claims made by victims and survivors against the organisations we insure with sensitivity, empathy and integrity.
What you'll be doing:
- Manage sensitive claims within own authority, adhering to technical guidelines and guiding principles.
- Apply the highest standards of care and empathy throughout, including best practice in file management and service delivery.
- Deliver a proactive, supportive, and empathetic experience for customers, victims, and survivors by working in partnership with lawyers, customers, and partners to achieve fair outcomes.
- Actively contribute and provide constructive feedback to the continuous development of our physical and sexual abuse handling philosophies.
- Identify and recognise own development needs, including technical CPD requirements.
- Act as referral point for colleagues, sharing expertise and seeking opportunities to coach others at all levels.
- Identify, respond to, and resolve complaints in accordance with company policy.
- Proactively identify fraud and apply our philosophy consistently across all cases.
- Operate within our governance framework and actively contribute to the Physical and Sexual Abuse Claims Council.
What you'll need to have:
- Understanding of data protection and importance of confidentiality.
- ACII/DIP/Solicitor/CILEx or equivalent.
- In depth sensitive claims technical knowledge.
- Proven ability to analyse information and produce relevant reports.
- Experience of managing and influencing internal and external stakeholders, at all levels.
What makes you stand out:
- The ability to build collaborative, productive relationships.
- Capable of acting as a coach to develop and empower others in a commercial setting.
- High levels of personal organisation and accuracy, with the ability to manage own workload.
What we offer:
- A competitive salary - let's discuss it
- Hybrid working
- Group Personal Pension - up to 12% employer contribution
- Generous annual bonus scheme between 6% and 24%
- 25 days annual leave plus bank holidays, and a holiday buy and sell scheme
- An array of health and wellbeing benefits, including private healthcare, income protection and life assurance
- £200 annual personal grant to a charity of your choice
- Encouraged to take at least one volunteering day per year
- Employee Assistance Programme
- Full study support to gain professional qualifications
- Access to virtual GP
- Enhanced maternity and paternity pay
Hear from the hiring manager:
This is a meaningful opportunity to bring your experience of dealing with claims for victims and survivors of abuse into a specialist team that handles these sensitive cases with compassion, respect, and professionalism. We provide our handlers with dedicated training in trauma‑informed approaches and well‑being support. We're looking for an ambitious, proactive, and empathetic professional who wants to influence how these cases are handled and build trusted relationships across all levels.
Casualty Technical Sensitive Claims Handler in Manchester employer: Benefact Group
Ecclesiastical Insurance, part of the Benefact Group, is an exceptional employer located in Manchester, offering a supportive and empathetic work culture that prioritises the well-being of both employees and clients. With a strong commitment to professional development, including full study support for qualifications and generous benefits such as a competitive salary, hybrid working options, and a focus on health and wellbeing, we empower our team to make a meaningful impact in handling sensitive claims with integrity and compassion.
StudySmarter Expert Advice🤫
We think this is how you could land Casualty Technical Sensitive Claims Handler in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that perfect role.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to sensitive claims handling. We recommend role-playing with a friend or using online resources to boost your confidence and ensure you’re ready to showcase your skills.
✨Tip Number 3
Showcase your empathy and understanding during interviews. Remember, this role is all about handling sensitive claims with care. We suggest sharing personal experiences or examples that highlight your ability to connect with others and manage delicate situations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our company right from the start.
We think you need these skills to ace Casualty Technical Sensitive Claims Handler in Manchester
Some tips for your application 🫡
Show Your Empathy:When writing your application, make sure to highlight your ability to handle sensitive situations with care and empathy. We want to see how you can connect with victims and survivors, so share any relevant experiences that showcase your compassionate approach.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language to describe your skills and experiences, especially those related to managing sensitive claims. We appreciate a well-structured application that makes it easy for us to see your qualifications.
Tailor Your Application:Make sure to customise your application to fit the role of Casualty Technical Sensitive Claims Handler. Refer to the job description and align your experiences with the key responsibilities and requirements. This shows us that you’ve done your homework and are genuinely interested in the position.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do, so don’t hesitate!
How to prepare for a job interview at Benefact Group
✨Understand the Sensitivity of the Role
Before your interview, take some time to really understand the nature of sensitive claims. Familiarise yourself with the Physical and Sexual Abuse Guiding Principles and Claims Handling Guidelines. This will not only show your commitment but also help you articulate how you would handle such cases with empathy and integrity.
✨Showcase Your Technical Knowledge
Be prepared to discuss your technical knowledge regarding sensitive claims. Think about specific examples from your past experience where you've successfully managed similar claims. Highlight your ability to analyse information and produce relevant reports, as this is crucial for the role.
✨Demonstrate Your Interpersonal Skills
This role requires building collaborative relationships with various stakeholders. During the interview, share examples of how you've effectively managed and influenced internal and external stakeholders in the past. Emphasise your ability to coach others and contribute positively to a team environment.
✨Prepare Questions That Reflect Your Values
Think of insightful questions that reflect your understanding of the company's commitment to handling claims with care and empathy. Ask about their training in trauma-informed approaches or how they support their employees in dealing with sensitive cases. This shows you're genuinely interested in the role and aligns with their values.
