At a Glance
- Tasks: Lead and develop broking operations while driving sales and client service excellence.
- Company: Join SEIB Insurance Brokers, part of the Benefact Group, in a dynamic environment.
- Benefits: Enjoy competitive salary, generous leave, health benefits, and professional development support.
- Other info: Embrace a fun, supportive workplace with excellent career progression opportunities.
- Why this job: Make a real impact by leading teams and driving growth in a client-focused culture.
- Qualifications: Experience in leadership and a Certificate in Insurance will set you apart.
The predicted salary is between 75000 - 100000 € per year.
Salary: £75,000.00 - £100,000.00 (depending on experience)
Working hours: 35 hours per week, Monday to Friday
Duration: Permanent
Location: South Ockendon
About The Role
SEIB Insurance Brokers, who are proudly part of Benefact Group, are looking for a Head of Broking & Operations to join our South Ockendon office. As Head of Broking & Operations, you will lead the development of SEIB in South Ockendon through delivering client service, cultural and growth objectives, in support of the business strategy. Head of Broking & Operations will be an experienced and ambitious person that can drive sales and development of the business and bring new ideas and initiatives; with the client at the heart of everything you do.
What you'll be doing
- Drive commercial growth and performance by leading sales initiatives, managing P&L targets, and delivering agreed KPIs across new and existing businesses.
- Lead, motivate and develop teams by providing clear direction, mentoring managers, and fostering a strong sales, service and retention‑focused culture.
- Champion client‑centric delivery by ensuring systems, processes and people are aligned to provide excellent service and handle complex work effectively.
- Support strategic leadership by partnering with senior management and key stakeholders, contributing ideas.
- Promote company values and expertise by embedding culture across the business and maintaining strong technical and market knowledge to support referrals and product development.
What you'll need to have
- Role‑model our values and culture by consistently demonstrating a fun, supportive, professional, ambitious and partnership‑driven approach.
- Inspire and lead with credibility by building trust, dependability and strong followership across a regulated, client‑focused environment.
- Drive high performance and efficiency through creativity, clear focus on sales, service quality, and continuous improvement.
- Communicate with impact by confidently presenting, networking, managing relationships and delivering an excellent client experience.
- Act with integrity and professionalism by proactively embracing challenges, understanding regulatory requirements, and setting the standard for the management team.
What makes you stand out
- Hold a Certificate in Insurance
What we offer
- 28 days annual leave plus bank holidays
- Birthday off
- Group Personal Pension
- Bonus scheme
- Holiday buy scheme
- Health and wellbeing benefits, company cash plan, income protection and life assurance
- Enhanced sick pay and parental leave
- Support and funding toward study and professional qualifications
- Paid time off for volunteering
Head of Broking & Operations employer: Benefact Group
SEIB Insurance Brokers, part of the Benefact Group, is an exceptional employer located in South Ockendon, offering a vibrant work culture that prioritises client service and employee development. With a strong focus on professional growth, employees benefit from comprehensive health and wellbeing initiatives, generous leave policies, and support for further education, all within a collaborative and ambitious environment that values integrity and creativity.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Broking & Operations
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and think about how your experience aligns with their goals. This will help you stand out as someone who’s not just looking for any job, but is genuinely interested in contributing to their success.
✨Tip Number 3
Practice your pitch! Be ready to explain why you’re the perfect fit for the Head of Broking & Operations role. Highlight your leadership skills, sales experience, and client-centric approach. The more confident you are in presenting yourself, the better your chances of landing that job.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you along the way. Plus, applying directly shows your enthusiasm and commitment to joining our team at SEIB Insurance Brokers. Let’s get you that dream job!
We think you need these skills to ace Head of Broking & Operations
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Head of Broking & Operations role. Highlight your leadership experience, sales achievements, and any relevant qualifications like the Certificate in Insurance.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for SEIB. Share specific examples of how you've driven commercial growth and led teams in the past, and don’t forget to show your passion for client-centric service!
Showcase Your Values:We want to see how you embody our company values in your application. Be sure to mention how you’ve demonstrated a fun, supportive, and ambitious approach in your previous roles, as this is key to our culture.
Apply Through Our Website:For the best chance of success, make sure to apply through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role directly!
How to prepare for a job interview at Benefact Group
✨Know Your Numbers
As a Head of Broking & Operations, you'll need to demonstrate your understanding of P&L targets and KPIs. Brush up on relevant metrics and be ready to discuss how you've driven commercial growth in previous roles. This shows you’re not just about ideas but also about results.
✨Showcase Your Leadership Style
Prepare examples that highlight your ability to lead and motivate teams. Think about specific instances where you’ve fostered a strong sales culture or mentored managers. This will help the interviewers see how you can inspire others and drive performance.
✨Client-Centric Mindset
Be ready to talk about how you’ve championed client-centric delivery in your past roles. Share stories that illustrate how you’ve aligned systems and processes to enhance client service. This is crucial for the role, so make it a focal point in your responses.
✨Cultural Fit Matters
Understand the company’s values and culture, and think about how you embody these traits. Be prepared to discuss how you can promote a fun, supportive, and ambitious environment. This will show that you’re not just a fit for the role, but for the company as a whole.
