At a Glance
- Tasks: Lead strategic claims oversight and manage a diverse Marine Leisure portfolio.
- Company: Join Ecclesiastical Insurance, part of Benefact Group, with a focus on innovation.
- Benefits: Enjoy a hybrid work model, competitive pay, and opportunities for professional growth.
- Other info: Dynamic role with opportunities to mentor and build relationships across the industry.
- Why this job: Make a real impact in marine insurance while developing your technical expertise.
- Qualifications: DIP CII qualified or equivalent, with strong marine insurance knowledge.
The predicted salary is between 50000 - 60000 £ per year.
Working Hours: 35 hours per week, Monday to Friday
Duration: 3‑6 month contract
Location: Hybrid with travel to Gloucester, Manchester or London
About the role
Ecclesiastical Insurance, part of Benefact Group, seeks a Technical Claims Specialist (Marine Leisure) on a 3‑6 month contract. In this role you will lead strategic claims oversight, technical excellence, and end‑to‑end management of a diverse Marine Leisure portfolio, ensuring high‑quality outcomes, robust governance, and strong customer value. You will provide expert handling of complex and major losses across hull, machinery and equipment, salvage and third‑party liability claims to support the delivery of the UKGI Plan.
Responsibilities
- Portfolio & Governance Oversight: Oversee the Marine Leisure claims portfolio, ensuring performance aligns with KPIs, business strategy, and a consistent, compliant claims philosophy. Deliver portfolio analysis and MI—identifying trends, loss ratios, and emerging risks—to drive data‑led decision making and support senior leadership insight.
- Technical Claims Handling: Manage complex and major losses across hull, machinery and equipment, salvage and third‑party liability, leading full lifecycle handling from FNOL to settlement. Direct investigations with surveyors, loss adjusters, forensic specialists, legal counsel, and brokers, ensuring accurate coverage, liability assessment, and negotiation. Maintain accurate reserving in line with philosophy, monitoring development and adjusting proactively, while identifying fraud, subrogation, and recovery opportunities.
- Delegated Authority, MGA & Audit Oversight: Oversee delegated claims authority arrangements, ensuring strong governance, due diligence, audit delivery, and adherence to service standards. Maintain effective partnerships with MGA stakeholders through clear frameworks, reporting protocols, and performance oversight. Analyse audit outcomes, identify improvements, and implement corrective actions within agreed timelines.
- Stakeholder & Relationship Management: Serve as the primary technical referral point for Marine claims, supporting capability development across internal teams. Build and maintain strong relationships with MGAs, brokers, customers, and external experts to enable effective claims resolution. Collaborate with Underwriting, Pricing, and Reserving to share insights, trends, and market intelligence, representing the business in market forums.
- Regulatory, Compliance & Complaints Handling: Ensure claims handling meets regulatory and internal governance requirements, managing complaints to deliver fair outcomes and identify root‑cause improvements. Escalate risks appropriately while mentoring junior handlers and contributing to training materials for the Claims Academy. Act as a recognised technical leader within the Marine class, supporting continuous improvement and professional development.
Requirements
- DIP CII qualified (or progressing towards completion) or LMA Certificate (Claims) or MTA Certificate (Claims) or equivalent qualification.
- Previous hull, cargo, liability and Protection and Indemnity (P&I) experience, preferably including complex and major losses.
- Strong technical knowledge of marine insurance, vessel operations, maritime law, and claims principles.
- Experience in delegated authority oversight, audits, and governance.
- Strong analytical, negotiation, and communication skills, with the ability to influence stakeholders.
- Able to manage multiple priorities, adapt to change, and act as a technical mentor.
- Strong relationship‑building skills and solid understanding of regulatory requirements.
- Experience launching or managing new claims propositions or products.
What makes you stand out
- Familiarity with MGA governance and oversight frameworks.
- Project management experience.
- Experience in both company market and Lloyd’s environments.
We welcome applications from everyone.
Technical Claims Specialist (Marine Leisure) in Gloucester employer: Benefact Group
Ecclesiastical Insurance, part of Benefact Group, is an exceptional employer that values its employees through a supportive work culture and a commitment to professional development. With a hybrid working model and opportunities for travel to vibrant locations like Gloucester, Manchester, or London, employees enjoy a balanced work-life environment while engaging in meaningful work that directly impacts the marine leisure sector. The company fosters growth through mentorship and training, ensuring that every team member can thrive in their role and contribute to the success of the organisation.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Claims Specialist (Marine Leisure) in Gloucester
✨Tip Number 1
Network like a pro! Reach out to people in the marine insurance industry, especially those connected to Ecclesiastical Insurance. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for the interview by brushing up on your technical knowledge. Make sure you can discuss complex claims handling confidently. We want you to showcase your expertise in hull, machinery, and liability claims!
✨Tip Number 3
Showcase your analytical skills! Be ready to discuss how you've used data to drive decisions in past roles. This is key for the Technical Claims Specialist position, so let’s make sure you shine in this area.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Technical Claims Specialist (Marine Leisure) in Gloucester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Technical Claims Specialist role. Highlight your relevant experience in marine insurance and claims handling, and don’t forget to showcase any qualifications like DIP CII or similar that match what we’re looking for.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention specific experiences that demonstrate your technical knowledge and relationship-building skills, and how they align with our needs at Ecclesiastical Insurance.
Showcase Your Analytical Skills:Since this role involves a lot of data analysis and decision-making, make sure to highlight any experience you have with portfolio analysis and identifying trends. We want to see how you can contribute to driving data-led decisions in our Marine Leisure portfolio.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Benefact Group
✨Know Your Marine Insurance Inside Out
Make sure you brush up on your knowledge of marine insurance, especially hull, machinery, and liability claims. Be prepared to discuss specific cases or scenarios where you've applied your expertise, as this will show your technical prowess and understanding of the industry.
✨Showcase Your Analytical Skills
Since the role involves portfolio analysis and identifying trends, come ready with examples of how you've used data to drive decisions in past roles. Highlight any experience you have with KPIs and how you've contributed to improving performance metrics.
✨Demonstrate Strong Relationship Management
This position requires building relationships with various stakeholders. Prepare to share examples of how you've successfully managed relationships with MGAs, brokers, or clients in the past. Emphasise your communication skills and ability to influence others.
✨Prepare for Technical Questions
Expect to face technical questions related to claims handling and governance. Review common challenges in marine claims and think about how you would approach them. Being able to articulate your thought process will demonstrate your capability as a Technical Claims Specialist.
