At a Glance
- Tasks: Support the Customer Services Team with admin duties and deliver exceptional service.
- Company: Join Benefact Group, a charity-owned company making a real difference.
- Benefits: Competitive salary, hybrid working, generous bonuses, and health benefits.
- Other info: Enjoy career growth opportunities and a culture of inclusivity.
- Why this job: Be part of a team that values kindness and ambition while making an impact.
- Qualifications: Strong IT skills, effective communication, and a commitment to exceptional service.
The predicted salary is between 30000 - 40000 £ per year.
Working hours: 35 hours per week, Monday to Friday
Duration: Permanent
Location: Gloucester
Job Ref: 205005
About The Role
Ecclesiastical Insurance, who are proudly part of Benefact Group, are looking for a Customer Administration Support to join our Gloucester office.
Why join us?
Join a collaborative and inclusive culture that’s committed to making a difference and building a more sustainable future. Ranked amongst the UK's 15 Best Big Companies to Work For in 2025, we offer fantastic career and development opportunities within a rapidly growing, innovative Group – where all profits go to charity and good causes.
What you’ll be doing
- Supporting the Customer Services Team underwriters with transactional post and other admin duties including but not limited to CRM loading, phone coverage, survey requests and password resets.
- Input data accurately and efficiently, recognising and rectifying where quality standards have been missed.
- Identify issues and anomalies and elevate in line with company policy.
- Build effective internal relationships to deliver exceptional customer service and support our right first time approach.
- Act on audit results and agreed action plans to improve own performance and enhance the effectiveness of the team.
What you’ll need to have
- The ability to plan, prioritise and manage own work to deliver agreed objectives and meet targets.
- Understand, manage, and use information with accuracy.
- Competent IT and data skills including Microsoft suite.
- Effective and appropriate communication skills.
- Commitment to deliver exceptional service contributing both as an individual and as an effective part of a team.
What makes you stand out
- Previous Industry knowledge or experience would be an advantage.
- Cert CII or commitment to achieve within an agreed timescale.
What we offer
- A competitive salary – let’s discuss it.
- Hybrid working.
- Group Personal Pension – up to 12% employer contribution.
- Generous annual bonus scheme: on-target bonus between 6% and 24%.
- 25 days annual leave plus bank holidays, and a holiday buy and sell scheme.
- An array of health and wellbeing benefits, including private healthcare, income protection and life assurance.
- £200 annual personal grant to a charity of your choice.
- Encouraged to take at least one volunteering day per year.
- Employee Assistance Programme.
- Full study support to gain professional qualifications.
- Access to virtual GP.
- Enhanced maternity and paternity pay.
About Us
Benefact Group is a unique international financial services Group made up of over 30 businesses. We are owned by a charity and have been the 3rd largest UK corporate donor over a decade, having given away £250 million since 2014. We have ambitious plans to become the UK’s number one corporate donor, with strategic objectives in place to double the Group’s size. We believe it’s essential to attract, empower, grow and reward talented people, offering fantastic opportunities for career and personal development. Our giving ethos, 135-year history and the diversity of what we do, has enabled us to build a culture of kindness, great ambition, and of passionate people driven to do better and be better. At Benefact Group, we are committed to creating an inclusive culture and building an environment where each and every one of us feels valued and respected. We are a community made up of people with a range of different backgrounds, abilities, perspectives, beliefs and interests and we value the strength this brings to us as a Group. We welcome applications from everyone. If you need any additional support during the recruitment process, then please let us know.
Hybrid Customer Administration & Support Specialist in Gloucester employer: Benefact Group
At Benefact Group, we pride ourselves on fostering a collaborative and inclusive work culture that prioritises making a positive impact. Located in Gloucester, our team enjoys a range of benefits including hybrid working, generous annual leave, and a commitment to employee development through full study support for professional qualifications. Join us to be part of a rapidly growing organisation where your contributions directly support charitable causes and where you can thrive in a supportive environment dedicated to your personal and career growth.
StudySmarter Expert Advice🤫
We think this is how you could land Hybrid Customer Administration & Support Specialist in Gloucester
✨Tip Number 1
Network like a pro! Reach out to current employees at Ecclesiastical Insurance on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and administration. Think about how your skills align with their values of exceptional service and teamwork – they’ll love to hear it!
✨Tip Number 3
Show off your tech skills! Familiarise yourself with Microsoft Office and any CRM systems mentioned in the job description. Being able to demonstrate your competence in these areas will definitely set you apart.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Hybrid Customer Administration & Support Specialist in Gloucester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Hybrid Customer Administration & Support Specialist role. Highlight your relevant skills and experiences that align with what we’re looking for, like your ability to manage data accurately and deliver exceptional customer service.
Showcase Your IT Skills:Since we value competent IT skills, especially with the Microsoft suite, don’t forget to mention any specific software you’re familiar with. If you’ve got experience with CRM systems, make that stand out in your application!
Communicate Clearly:Effective communication is key in this role, so ensure your written application is clear and concise. Use straightforward language and structure your thoughts logically to demonstrate your communication skills right from the start.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Benefact Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities like supporting the Customer Services Team and managing data accurately. This will help you demonstrate how your skills align with what they’re looking for.
✨Showcase Your Communication Skills
Since effective communication is crucial for this role, prepare examples of how you've successfully communicated in previous positions. Think about times when you’ve resolved customer issues or collaborated with a team to achieve a goal. This will highlight your ability to contribute positively to their inclusive culture.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and how you handle challenges. Prepare scenarios where you identified issues and took action to rectify them. This will show your proactive approach and commitment to delivering exceptional service.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team dynamics or how they measure success in the role. This not only shows your interest but also helps you gauge if the company culture aligns with your values.
