At a Glance
- Tasks: Manage your day-to-day tasks and ensure accurate information processing.
- Company: Join Ecclesiastical Insurance, part of the Benefact Group, in a supportive environment.
- Benefits: Enjoy hybrid working, competitive salary, generous bonuses, and health perks.
- Other info: Gain professional qualifications with full study support and enjoy volunteering opportunities.
- Why this job: Make a difference in customer service while developing your skills and career.
- Qualifications: Strong organisational skills and effective communication are key.
The predicted salary is between 30000 - 40000 £ per year.
Working hours: 35 hours per week, Monday to Friday
Duration: 12 Month Fixed Term Contract
Location: Gloucester
About The Role
Ecclesiastical Insurance, part of Benefact Group, is looking for a Customer Services Adviser to join our Gloucester office. As a Customer Services Adviser, you’ll contribute to defined service delivery by acting as part of a processing and administration team.
What you’ll be doing:
- Organise and manage your own day‑to‑day tasks with guidance, ensuring work is completed on time and to agreed standards.
- Enter information accurately and efficiently, checking your work and correcting any mistakes with support where needed.
- Spot any issues or unexpected information and know when and how to raise these with a supervisor.
- Learn from feedback and audit results, taking agreed actions to improve your performance and contribute to the team’s success.
- Follow company policies and regulatory requirements and raise any concerns or potential risks in line with team guidelines.
What you’ll need to have:
- The ability to plan, prioritise and manage your own work to deliver agreed objectives and meet targets.
- Understand, manage, and use information with accuracy.
- Competent IT and data skills, including Microsoft suite.
- Effective and appropriate communication skills.
- Commitment to deliver exceptional service as part of an individual and effective team member.
What makes you stand out:
- Previous industry knowledge or experience would be an advantage.
- Cert CII or commitment to achieve within an agreed timescale.
What we offer:
- A competitive salary (details to be discussed).
- Hybrid working.
- Group Personal Pension – up to 12% employer contribution.
- Generous annual bonus scheme: on‑target bonus between 6% and 24%.
- 25 days annual leave plus bank holidays, plus a holiday buy‑and‑sell scheme.
- An array of health and wellbeing benefits, including private healthcare, income protection and life assurance.
- £200 annual personal grant to a charity of your choice.
- Encouraged to take at least one volunteering day per year.
- Employee Assistance Programme.
- Full study support to gain professional qualifications.
- Access to virtual GP.
- Enhanced maternity and paternity pay.
Customer Service Adviser in Gloucester employer: Benefact Group
Ecclesiastical Insurance, part of Benefact Group, is an exceptional employer that prioritises employee wellbeing and professional growth. Located in Gloucester, the company offers a supportive work culture with hybrid working options, generous annual leave, and a competitive benefits package including a substantial pension contribution and health benefits. Employees are encouraged to engage in community service and personal development, making it a rewarding place for those seeking meaningful employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Adviser in Gloucester
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Ecclesiastical Insurance on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you'd handle tricky situations and be ready to share examples from your past experiences. We want to see your problem-solving skills in action!
✨Tip Number 3
Show off your tech skills! Familiarise yourself with Microsoft Office and any other tools mentioned in the job description. Being able to demonstrate your IT competence during the interview will definitely set you apart.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the team at Ecclesiastical Insurance.
We think you need these skills to ace Customer Service Adviser in Gloucester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Adviser role. Highlight your relevant skills and experiences that match the job description, especially your ability to manage tasks and deliver exceptional service.
Showcase Your IT Skills:Since the role requires competent IT and data skills, don’t forget to mention your experience with Microsoft suite or any other relevant software. We want to see how you can use technology to enhance your work efficiency.
Demonstrate Communication Skills:Effective communication is key in this role. Use your application to showcase examples of how you've communicated effectively in previous roles, whether it’s through written reports or verbal interactions with team members.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company!
How to prepare for a job interview at Benefact Group
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Customer Services Adviser role. Familiarise yourself with the key responsibilities and required skills mentioned in the job description. This will help you tailor your answers to show how your experience aligns with what they’re looking for.
✨Showcase Your Organisational Skills
Since the role involves managing your own tasks, be prepared to discuss how you prioritise and organise your workload. Think of specific examples where you successfully managed multiple tasks or met tight deadlines, and share these during the interview.
✨Demonstrate Effective Communication
Effective communication is crucial for this position. Practice articulating your thoughts clearly and concisely. You might even want to prepare a few scenarios where you had to communicate complex information simply, as this will highlight your ability to convey messages effectively.
✨Be Ready to Learn and Adapt
The job requires a commitment to learning from feedback and improving performance. Prepare to discuss times when you received constructive criticism and how you used it to enhance your skills. This shows that you’re open to growth and can adapt to meet the team’s needs.
