At a Glance
- Tasks: Deliver exceptional service to clients and manage insurance policies and claims.
- Company: Join Cliverton, part of Benefact Group, a leading insurance broker for animal-related businesses.
- Benefits: Enjoy competitive salary, hybrid working, generous leave, and career development support.
- Other info: Be part of a charitable group committed to sustainability and community impact.
- Why this job: Make a difference in a dog-friendly office while growing your insurance expertise.
- Qualifications: Previous insurance experience and strong communication skills are essential.
The predicted salary is between 27000 - 33000 £ per year.
- Working hours: 35 hours per week, Monday to Friday
- Duration: Permanent, Location: Fakenham, Norfolk
About The Role
Cliverton, who are proudly part of Benefact Group, are looking for an Account Handler to join our Fakenham office.
This is an excellent opportunity for an insurance professional looking to build on their existing experience and develop their technical expertise within a specialist market.
Working closely with clients, insurers and colleagues, you'll play an important role in delivering exceptional service, managing policies and claims, and supporting clients throughout the insurance lifecycle.
Cliverton is a specialist scheme insurance broker for animal-related businesses.
Join us and you’ll find a welcoming and friendly work atmosphere that values your commercial expertise, as well as your insurance experience.
You’ll also find plenty of opportunities to learn, develop and grow, in a dog-friendly office, where there’s usually a four-legged friend around.
Why join us?
Join a collaborative and inclusive culture that’s committed to making a difference and building a more sustainable future.
Ranked amongst the UK's 15 Best Big Companies to Work For in 2025, we offer fantastic career and development opportunities within a rapidly growing, innovative Group - where all profits go to charity and good causes.
- What you'll be doing
- Deliver excellent service to clients, ensuring their insurance needs are met effectively and professionally.
- Manage policies, renewals, new business and claims activity throughout the customer journey.
- Develop strong relationships with clients, insurers and loss adjusters.
- Handle claims enquiries and support clients through the claims process.
- Build your knowledge of the insurance market and stay informed of factors that may impact clients.
- Support delegated authority processes, including working with bordereaux (BDX) where required.
- Prioritise and manage a varied workload across multiple tasks and deadlines.
- Take ownership of your professional development and continue to expand your insurance expertise.
- What you'll need to have
- Previous insurance experience, ideally gained within an Account Handling or Assistant Account Handling role.
- A good understanding of insurance products, policy administration and customer service principles.
- Strong communication skills with the ability to build positive relationships with clients and insurer partners.
- Confidence working independently while knowing when to seek guidance and support.
- Excellent organisational skills and the ability to manage competing priorities.
- A proactive approach to learning and professional development.
- What makes you stand out
- Cert CII, Cert FS or an equivalent professional qualification, or a willingness to continue progressing towards professional qualifications.
What we offer
- A competitive salary - let's discuss it
- Hybrid working available upon successful completion of probation
- Employer pension contribution of 5% rising to 10% after 5 years membership of the pension scheme
- Annual Bonus scheme (Discretionary based on individual and company performance)
- Life Assurance cover up to 4 x salary, and Group Income Protection scheme up to 65% of salary
- 25 days annual leave plus bank holidays (rising to 26 and 27 for 5 and 10 years’ service respectively)
- Career development opportunities with funded support and financial incentives for all professional qualifications.
- An Employee Assistance Programme with a wide range of benefits helping employees to stay healthy and feel supported.
About Us
Cliverton was founded over 50 years ago and in 2003 was incorporated into the Lycetts Group, whilst maintaining its separate identity.
With a working lifetime of experience in providing specialist insurance cover to animal-related trades, rural and equestrian businesses, farms and smallholdings, our knowledge is used to maintain our market-leading position.
Benefact Group is a unique international financial services Group made up of over 30 businesses.
We are owned by a charity and have been the 3rd largest UK corporate donor over a decade*, having given away £250 million since 2014.
We have ambitious plans to become the UK’s number one corporate donor, with strategic objectives in place to double the Group’s size.
We believe it’s essential to attract, empower, grow and reward talented people, offering fantastic opportunities for career and personal development.
Our giving ethos, 135-year history and the diversity of what we do, has enabled us to build a culture of kindness, great ambition, and of passionate people driven to do better and be better.
At Benefact Group, we are committed to creating an inclusive culture and building an environment where each and every one of us feels valued and respected.
We are a community made up of people with a range of different backgrounds, abilities, perspectives, beliefs and interests and we value the strength this brings to us as a Group.
We welcome applications from everyone.
If you need any additional support during the recruitment process, then please let us know.
- Directory of Social Change’s UK Guides to Company Giving 2017-26
- #J-18808-Ljbffr
Account Handler in Fakenham employer: Benefact Group
Benefact Group is an excellent employer, offering a dynamic work culture that prioritises collaboration and personal growth. With competitive salaries, comprehensive benefits including a car allowance and generous annual leave, employees are empowered to thrive in their roles while making a meaningful impact in the London & South East region.
StudySmarter Expert Advice🤫
We think this is how you could land Account Handler in Fakenham
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like Benefact Group). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like Benefact Group. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Account Handler in Fakenham
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at Benefact Group.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at Benefact Group. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at Benefact Group
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Benefact Group to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at Benefact Group, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding Benefact Group's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
