At a Glance
- Tasks: Provide top-notch desktop support and maintain resilient systems in a dynamic tech team.
- Company: Join Benefact Group, a forward-thinking company with a collaborative culture.
- Benefits: Enjoy competitive salary, hybrid working, generous bonuses, and health perks.
- Other info: Great opportunities for personal growth and professional development.
- Why this job: Make a real impact by enhancing user experience and optimising desktop performance.
- Qualifications: Microsoft desktop certification and proven IT support experience required.
The predicted salary is between 35000 - 45000 £ per year.
Working hours: 35 hours per week, Monday to Friday.
Duration: Permanent
Location: London
Job Ref: 205148
Overview
Benefact Group are looking for a Desktop Technician to join our London office. You will be responsible for providing a first-class support service and a resilient desktop infrastructure at the London Branch Office, acting as part of the Group Technology team, and facilitating the provision, installation and maintenance of system software and hardware.
Responsibilities
- Deliver exceptional customer service as part of the technology team by effectively planning, prioritising, and managing workloads.
- Provide expert guidance and support to users, resolving incidents efficiently and acting as a key liaison with service providers when issues escalate.
- Proactively monitor and optimise desktop systems and performance, using data and problem management practices to improve reliability and meet service levels.
- Maintain strong governance across change, asset, and hardware management, including documentation, software packaging, and coordination with vendors.
- Build strong relationships, contribute to team knowledge sharing, and continuously develop personal skills while identifying opportunities to improve processes and service delivery.
What you'll need
- Relevant Microsoft desktop technology certification (or willingness to achieve within 12–24 months) alongside proven desktop IT experience.
- Strong technical expertise in desktop support and build creation, with the ability to work effectively under pressure in fast-paced environments.
- Excellent communication skills, able to engage clearly with technical teams, business users, suppliers, and customers.
- Customer-focused mindset with the ability to build strong relationships and a commitment to delivering high service standards.
- Professional, proactive, and adaptable team player with a positive attitude, strong initiative, enthusiasm for learning, and solid educational background (minimum A-level standard).
What we offer
- A competitive salary - let's discuss it
- Hybrid working
- Group Personal Pension - up to 12% employer contribution
- Generous annual bonus scheme: on-target bonus between 6% and 24%
- 25 days annual leave plus bank holidays, and a holiday buy and sell scheme
- An array of health and wellbeing benefits, including private healthcare, income protection and life assurance
- £200 annual personal grant to a charity of your choice
- Encouraged to take at least one volunteering day per year
- Employee Assistance Programme
- Full study support to gain professional qualifications
- Access to virtual GP
- Enhanced maternity and paternity pay
Desktop Technician employer: Benefact Group
Benefact Group is an exceptional employer, offering a dynamic work environment in the heart of London where innovation and collaboration thrive. With a strong focus on employee growth, we provide comprehensive support for professional development, including study assistance for certifications, alongside a competitive salary and generous benefits such as a robust pension scheme and health perks. Our commitment to a positive work culture is reflected in our hybrid working model and emphasis on community involvement, making us an ideal choice for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Desktop Technician
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Benefact Group values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Benefact Group might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Benefact Group!
✨Direct Apply to Benefact Group
Let's not forget to apply directly through the Benefact Group website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Desktop Technician
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Benefact Group.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Benefact Group. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Benefact Group
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
