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For Companies At a Glance
- Tasks: Design and deliver customer engagement programmes to enhance satisfaction and loyalty.
- Company: Join Ecclesiastical Insurance, part of Benefact Group, a charity-owned company making a difference.
- Benefits: Competitive salary, generous bonuses, 28 days leave, and health benefits.
- Why this job: Be part of a team that prioritises customer experience and drives positive change.
- Qualifications: Experience in insurance and strong relationship management skills required.
- Other info: Remote work with travel across the UK and excellent career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Working hours: 35 hours per week, Monday to Friday
Duration: Permanent
Location: Remote
About the role
Ecclesiastical Insurance, who are proudly part of Benefact Group, are looking for a Customer Relationship Manager to join us on a remote basis with travel across the UK. In this newly created role, you will support the development and accountability for our customer relationship management offering for Ecclesiastical Insurance UK. Ensuring customers receive exceptional service across our commercial insurance products and propositions, driving the delivery of target market customer needs, commercial objectives and regulatory responsibilities.
Why join us?
Join a collaborative and inclusive culture that’s committed to making a difference and building a more sustainable future. Ranked amongst the UK's 15 Best Big Companies to Work For in 2025, we offer fantastic career and development opportunities within a rapidly growing, innovative Group — where all profits go to charity and good causes.
What you’ll be doing
- Design and deliver successful programmes of customer engagement and relationship building across the Ecclesiastical UK business, to ensure customer satisfaction and retention, and to build customer loyalty.
- Act as the primary contact between the customer and insurer as part of the company’s trilateral programme.
- Understand client needs, obtain customer insights and coordinate the overall customer experience with Ecclesiastical UK, ensuring customers receive a co-ordinated, quality service in all business areas.
- Pro-actively work with business areas to make the most of opportunities and to anticipate and mitigate issues.
- Use relevant CRM tools to manage customer interactions, service delivery and trilateral performance metrics, ensuring a well-maintained central log of customer interaction.
- Ensure customer understanding of our proposition to secure long-term customer commitment and growth.
- Ensure consistent engagement with the customer’s broker to ensure a smooth trilateral relationship.
- Engage with internal stakeholders at all levels to ensure customer requirements are met and feed into the Customer Segment Team on any new areas of innovation required.
- Support the Customer Segment Director with external segment engagement opportunities.
- Proactively contribute within the Customer Segment team, driving shared goals in product and proposition, and regulatory compliance.
What you’ll need to have
- Must hold a full UK Drivers Licence.
- Significant general insurance experience.
- Qualified to CII Diploma level minimum.
- Strong Underwriting technical knowledge or excellent understanding of commercial lines insurance products and schemes gained in relevant roles.
- Customer and broker relationship management experience and evidence of successful customer retention.
- Excellent understanding of the insurance market and fully up to date with regulatory requirements, specifically in relation to Product Oversight and Governance and Consumer Duty.
- Experience of leading strategic projects and championing customer needs and outcomes.
What makes you stand out
- Strong collaboration skills across different business areas and excellent stakeholder management and relationship skills.
- Ability to generate new ideas and challenge the status quo to support customer needs.
- Proven track record of influencing senior stakeholders.
What we offer
- A competitive salary - let’s discuss it
- Car Allowance
- Group Personal Pension - up to 12% employer contribution
- Generous annual bonus scheme between 10% - 40%
- 28 days annual leave plus bank holidays, and a holiday buy and sell scheme
- An array of health and wellbeing benefits, including private healthcare, income protection and life assurance
- £200 annual personal grant to a charity of your choice
- Encouraged to take at least one volunteering day per year
- Employee Assistance Programme
- Full study support to gain professional qualifications
- Access to virtual GP
- Enhanced maternity and paternity pay
About us
Ecclesiastical Insurance offer insurance with award-winning service across a broad range of specialisms, including faith, charity, heritage, education, art and private client, real estate and schemes, across Ireland, Canada and the UK. As a business, we’ve been trusted to protect some of the UK’s best-loved and most iconic buildings for over a century, and we’re not standing still. We’re a forward-thinking, energetic organisation entering new markets, with an ambition to double our size, because when we grow, we give back more. Benefact Group is a unique international financial services Group made up of over 30 businesses. We are owned by a charity and have been the 3rd largest UK corporate donor over a decade, having given away £250 million since 2014. We have ambitious plans to become the UK’s number one corporate donor, with strategic objectives in place to double the Group’s size. We believe it’s essential to attract, empower, grow and reward talented people, offering fantastic opportunities for career and personal development. Our giving ethos, 135-year history and the diversity of what we do, has enabled us to build a culture of kindness, great ambition, and of passionate people driven to do better and be better. At Benefact Group, we are committed to creating an inclusive culture and building an environment where each and every one of us feels valued and respected. We are a community made up of people with a range of different backgrounds, abilities, perspectives, beliefs and interests and we value the strength this brings to us as a Group. We welcome applications from everyone. If you need any additional support during the recruitment process, then please let us know.
Customer Relationship Manager employer: Benefact Group
Contact Detail:
Benefact Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relationship Manager
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Customer Relationship Manager role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Prepare for those interviews! Research Ecclesiastical Insurance and understand their values and services. Tailor your answers to show how your experience aligns with their mission of exceptional customer service.
✨Tip Number 3
Practice makes perfect! Get a friend to do mock interviews with you. Focus on common questions for customer relationship roles and refine your responses until you feel confident and natural.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Ecclesiastical Insurance.
We think you need these skills to ace Customer Relationship Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Relationship Manager role. Highlight your relevant experience in customer relationship management and insurance, showing us how you can meet our needs.
Showcase Your Skills: Don’t just list your qualifications; demonstrate how your skills align with what we’re looking for. Use specific examples from your past roles that showcase your ability to drive customer satisfaction and retention.
Be Authentic: Let your personality shine through in your application. We want to see who you are beyond your professional experience. Share your passion for customer service and how you can contribute to our mission at Ecclesiastical Insurance.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people and shows us you’re serious about joining our team!
How to prepare for a job interview at Benefact Group
✨Know Your Stuff
Make sure you brush up on your general insurance knowledge and the specific products offered by Ecclesiastical Insurance. Familiarise yourself with their customer relationship management strategies and how they align with regulatory requirements. This will show that you're not just interested in the role, but that you understand the industry.
✨Showcase Your Experience
Prepare to discuss your previous experience in customer and broker relationship management. Have specific examples ready that demonstrate your success in customer retention and how you've influenced senior stakeholders. This will help you stand out as a candidate who can drive results.
✨Engage with the Culture
Ecclesiastical Insurance prides itself on its collaborative and inclusive culture. During the interview, express your enthusiasm for working in a team-oriented environment and share any experiences where you've contributed to a positive workplace culture. This will resonate well with the hiring team.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company’s future plans. Inquire about how the Customer Segment Team collaborates with other departments or what new initiatives are on the horizon. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
