At a Glance
- Tasks: Lead data-driven insights to enhance service performance and decision-making.
- Company: Join Benefact Group, a unique charity-owned financial services organisation.
- Benefits: Enjoy hybrid working, competitive salary, generous bonuses, and extensive health benefits.
- Other info: Be part of a diverse community committed to kindness and growth.
- Why this job: Shape the future of performance insight in a dynamic tech environment.
- Qualifications: Experience in Business Intelligence and strong analytical skills required.
The predicted salary is between 50000 - 65000 € per year.
Working hours: 35 hours per week, Monday to Friday
Duration: Permanent
Location: Gloucester
Job Ref: 205013
About The Role
Benefact Group are looking for a Business Intelligence Manager to join our Gloucester office. As Business Intelligence Manager, you will be responsible for defining, producing and assuring high‑quality data, metrics and insights across our technology services and systems. Reporting to the Head of Service Experience, the role plays a key part in enabling evidence‑based decision making, improving service performance, and linking technology outcomes to customer and business experience. You will act as the authoritative voice on performance data and insight, ensuring a single, trusted view of system, service and operational performance across the Group.
What you'll be doing
- Own and standardise performance metrics, KPIs, data definitions and reporting frameworks across the organisation.
- Build, enhance and automate dashboards, scorecards and management reporting for all leadership levels.
- Analyse trends, risks and performance drivers, turning data into clear, actionable insight.
- Maintain a trusted single source of truth with strong data quality, integrity and governance.
- Partner with operational and business teams to understand information needs and deliver effective intelligence solutions.
What you'll need to have
- Proven experience in a Business Intelligence, Analytics or Performance Reporting role.
- Strong experience defining and managing KPIs, metrics and performance frameworks.
- Demonstrable experience designing dashboards and management reporting using BI or ITSM tools (JSM, ServiceNow in particular).
- Strong analytical mindset with the ability to identify trends, root causes and improvement opportunities.
- Experience working with multiple data sources and operational systems to produce integrated insights.
- Ability to influence and engage stakeholders up to senior leadership level without line management responsibility.
- Excellent communication skills, with the ability to turn complex data into clear, compelling insight.
What makes you stand out
- Experience working within Technology, Service Management or Operational environments.
- Understanding of service performance, availability, incident or customer experience metrics.
- Experience working with tools such as Microsoft 365, ServiceNow, and Atlassian (Jira) in a reporting or analytics context.
What we offer
- A competitive salary - let's discuss it
- Hybrid working
- Group Personal Pension - up to 12% employer contribution
- Generous annual bonus scheme: on-target bonus between 7.5% and 30%
- 28 days annual leave plus bank holidays, and a holiday buy and sell scheme
- An array of health and wellbeing benefits, including private healthcare, income protection and life assurance
- £200 annual personal grant to a charity of your choice
- Encouraged to take at least one volunteering day per year
- Employee Assistance Programme
- Full study support to gain professional qualifications
- Access to virtual GP
- Enhanced maternity and paternity pay
Hear from the hiring manager
This is an excellent opportunity to shape how performance insight is defined, governed and used across a complex technology landscape. You’ll have the scope to build modern intelligence capabilities, influence senior decision‑makers, and directly improve the experience of colleagues and customers across the Group.
About Us
Benefact Group is a unique international financial services Group made up of over 30 businesses. We are owned by a charity and have been the 3rd largest UK corporate donor over a decade, having given away £250 million since 2014. We have ambitious plans to become the UK’s number one corporate donor, with strategic objectives in place to double the Group’s size. We believe it’s essential to attract, empower, grow and reward talented people, offering fantastic opportunities for career and personal development. Our giving ethos, 135‑year history and the diversity of what we do, has enabled us to build a culture of kindness, great ambition, and of passionate people driven to do better and be better. At Benefact Group, we are committed to creating an inclusive culture and building an environment where each and every one of us feels valued and respected. We are a community made up of people with a range of different backgrounds, abilities, perspectives, beliefs and interests and we value the strength this brings to us as a Group. We welcome applications from everyone. If you need any additional support during the recruitment process, then please let us know.
Business Intelligence Manager employer: Benefact Group
Benefact Group is an exceptional employer located in Gloucester, offering a dynamic work environment that fosters personal and professional growth. With a strong commitment to employee wellbeing, competitive benefits including a generous bonus scheme, and a culture rooted in kindness and ambition, we empower our team to make a meaningful impact while enjoying a balanced work-life experience. Join us to be part of a diverse community dedicated to excellence and charitable giving.
StudySmarter Expert Advice🤫
We think this is how you could land Business Intelligence Manager
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your answers to show how your skills align with their goals, especially around data and performance metrics.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms. The more comfortable you are speaking about your experience, the better you'll perform.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Business Intelligence Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Business Intelligence Manager role. Highlight your experience with KPIs, metrics, and performance frameworks, as these are key for us. Use specific examples that showcase your analytical skills and how you've turned data into actionable insights.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background aligns with our mission at Benefact Group. Don’t forget to mention your experience with BI tools like ServiceNow or Jira, as this will catch our eye.
Showcase Your Communication Skills:As a Business Intelligence Manager, you'll need to communicate complex data clearly. In your application, demonstrate your ability to simplify information. Maybe include a brief example of how you’ve successfully communicated insights to stakeholders in the past.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Benefact Group
✨Know Your Metrics
Before the interview, brush up on key performance indicators (KPIs) and metrics relevant to the role. Be ready to discuss how you've defined and managed these in your previous positions, as this will show your understanding of what the company values.
✨Showcase Your Analytical Skills
Prepare examples of how you've turned complex data into actionable insights. Use specific instances where your analysis led to improved performance or decision-making, as this will demonstrate your analytical mindset and problem-solving abilities.
✨Familiarise Yourself with Tools
Make sure you’re comfortable discussing BI tools like ServiceNow and Jira. If you have experience with Microsoft 365, highlight it! Being able to talk about your hands-on experience with these tools will set you apart from other candidates.
✨Engage with Stakeholders
Think of examples where you've successfully influenced senior leadership or collaborated with cross-functional teams. This will showcase your communication skills and ability to engage stakeholders, which is crucial for the Business Intelligence Manager role.
