Supplier Relationship Manager

Working hours: 35 hours per week, Monday to Friday

Duration: Permanent

Location: Gloucester or Manchester

Job Ref: 205226

About the role

Ecclesiastical Insurance, who are proudly part of Benefact Group, are looking for a Supplier Relationship Manager to join our UK Claims Operation, operating out of either our Gloucester or Manchester office. As an integral part of the Supply Chain Management Team, and Group’s responsibilities for meeting their regulatory obligations, as Supplier Relationship Manager, you’ll play a key role in managing and influencing both the strategy and performance of the Claims Supply Chain and DA Broker arrangements.

Why join us?

Join a collaborative and inclusive culture that’s committed to making a difference and building a more sustainable future. Ranked amongst the UK's 15 Best Big Companies to Work For in 2025, we offer fantastic career and development opportunities within a rapidly growing, innovative Group - where all profits go to charity and good causes.

What you'll be doing

• Deliver exceptional value through outsourced claims management arrangements, by optimising usage to minimise overall indemnity spend, including fees.
• Develop and maintain best practice decision processes for supply chain usage, working with the claims team to achieve the required service levels while containing costs and indemnity spend.
• Working closely with the Claims Leadership Team to manage, monitor and develop effective MI analysis, tendering and competitive fee structures that drive performance and cost.
• Analyse, review, and report on supplier led claims trends, including advice to the company on emerging risk or issues likely to impact on underwriting, claims handling or reserving policy.
• Develop key strategies aligned to business objectives, providing regular insight and reporting and escalation where appropriate in line with Risk monitoring and governance procedures.
• Deliver a risk-based audit and evaluation programme to ensure that cost targets and customer service outcomes are achieved across claims.
• Maintain and be instrumental to the oversight and delivery of the Benefact Groups SS2/21 Outsourcing & Third Party Risk Management framework, actively supporting compliance with regulatory obligations.
• Establish and maintain a high level profile within the Insurance Market to monitor key trends, risks and potential new strategies or solutions, which may benefit the Claims department future strategy.

What you'll need to have

• Proven track record of managing a portfolio of outsourced supplier services, for in excess of three years.
• Strong understanding of FCA/PRA regulatory requirements, specifically the FCA’s SS2/21 Outsourcing & Third Party Risk Management framework.
• Proven delivery of indemnity, fee savings and continuous improvement activities across a supply chain account.
• A clear appreciation of the Property & Casualty Market, and the regulatory environment associated with supply chain management.
• Strong communication and negotiation skills – both verbal and written.
• The ability to assimilate and present complex information, through data analysis and reporting.

What makes you stand out

• Dip CII, or equivalent with progression towards ACII / FCII Qualified with Insurance experience or other relevant qualifications.
• A real passion for improving the customer experience.
• Strong communication and negotiation skills – both verbal and written.

What we offer

• A competitive salary - let's discuss it
• Hybrid working
• Group Personal Pension - up to 12% employer contribution
• Generous annual bonus scheme: on-target bonus between 7.5% and 30%
• 28 days annual leave plus bank holidays, and a holiday buy and sell scheme
• An array of health and wellbeing benefits, including private healthcare, income protection and life assurance
• £200 annual personal grant to a charity of your choice
• Encouraged to take at least one volunteering day per year
• Employee Assistance Programme
• Full study support to gain professional qualifications
• Access to virtual GP
• Enhanced maternity and paternity pay

Hear from the hiring manager

This is an exciting opportunity to join a well-established specialist insurer which is driven by a unique purpose. We are looking for a strong individual who can actively contribute towards our ambitious growth strategy and desire to deliver an exceptional customer experience through our panel of suppliers and partners.

About us

Ecclesiastical Insurance offer insurance with award-winning service across a broad range of specialisms, including faith, charity, heritage, education, art and private client, real estate and schemes, across Ireland, Canada and the UK. As a business, we’ve been trusted to protect some of the UK’s best-loved and most iconic buildings for over a century, and we’re not standing still. We’re a forward-thinking, energetic organisation entering new markets, with an ambition to double our size, because when we grow, we give back more. Benefact Group is a unique international financial services Group made up of over 30 businesses. We are owned by a charity and have been the 3rd largest UK corporate donor over a decade, having given away £250 million since 2014. We have ambitious plans to become the UK’s number one corporate donor, with strategic objectives in place to double the Group’s size. We believe it’s essential to attract, empower, grow and reward talented people, offering fantastic opportunities for career and personal development. Our giving ethos, 135-year history and the diversity of what we do, has enabled us to build a culture of kindness, great ambition, and of passionate people driven to do better and be better. At Benefact Group, we are committed to creating an inclusive culture and building an environment where each and every one of us feels valued and respected. We are a community made up of people with a range of different backgrounds, abilities, perspectives, beliefs and interests and we value the strength this brings to us as a Group. We welcome applications from everyone. If you need any additional support during the recruitment process, then please let us know.