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- Tasks: Provide exceptional service and advice to clients in the insurance sector.
- Company: Join Lloyd & Whyte, part of Benefact Group, a top-rated employer.
- Benefits: 28 days leave, birthday off, pension scheme, and health benefits.
- Why this job: Kickstart your career in insurance with growth opportunities and a supportive team.
- Qualifications: Customer service experience and a willingness to learn about insurance.
- Other info: Be part of a charitable organisation making a real difference.
The predicted salary is between 25000 - 25000 £ per year.
Salary: Starting from £25,000.00 (depending on experience)
Working hours: 35 hours per week, Monday to Friday
Duration: Permanent
Location: Stevenage
About the role
Lloyd & Whyte, who are proudly part of Benefact Group, are looking for an Insurance Administrator to join the Affinity GI team in their Stevenage office. As an Insurance Administrator, you will be an ambitious individual keen to embark and progress in a career in Insurance. You will learn on the job and develop your skills to grow within the insurance industry, helping to provide exceptional service and advice to clients in order to maximise client satisfaction.
Why join us?
Join a collaborative and inclusive culture that’s committed to making a difference and building a more sustainable future. Ranked amongst the UK's 15 Best Big Companies to Work For in 2025, we offer fantastic career and development opportunities within a rapidly growing, innovative Group — where all profits go to charity and good causes.
What you’ll be doing:
- Provide a proactive, attentive renewal service using best endeavours to retain clients at renewal through promotion of key selling features and effective liaison with insurers.
- Provide professional support and advice to clients throughout the life cycle of the policy ensuring high levels of service and client satisfaction.
- Ensure all policy administration is dealt with in a professional and timely manner.
- Underwrite scheme policies within underwriting authority level & referral guidelines.
- Be proactive and maximise all business opportunities making clients aware of alternative products (generating leads), advising clients of potential gaps in cover and promoting insurance reviews with clients wherever possible.
What you’ll need to have:
- Demonstrate our values of Fun, Supportive, Professional, working in Partnership and Ambitious.
- Confident and capable of building rapport over the telephone to provide an excellent client experience.
- Ability to work in a regulated, compliant and client focussed environment.
- Organised, resourceful, deadline driven and supportive of the wider team.
- Quality orientated with great attention to detail.
What makes you stand out:
- Hold or willing to work towards Chartered Insurance Institute Certificate in Insurance.
- Previous customer service experience.
What we offer:
- 28 days annual leave plus bank holidays.
- Your birthday off.
- Group Personal Pension.
- Bonus scheme.
- A holiday buy scheme.
- An array of health and wellbeing benefits, company cash plan, income protection and life assurance.
- Enhanced sick pay and parental leave.
- Support and funding toward study and professional qualifications.
- Paid time off for volunteering.
Hear from the hiring manager:
“We’re looking for a confident, motivated individual who enjoys speaking with people and would like to grow a career in insurance. If you are target-driven, have excellent communication skills and want to be part of a growing friendly team, we’d love to hear from you.”
Lloyd & Whyte offer a range of specialist insurance services to a variety of clients. Our specialisms range from niche scheme insurance for Healthcare professionals to expert insurance for commercial motor vehicles and professional broker-to-broker insurance services. We also have a wide range of personal insurance services that cover homeowners from standard houses through to thatch & listed character properties and high value homes.
The Lloyd & Whyte Group is split into five different client divisions which include multiple companies and brands. Benefact Group is a unique international financial services Group made up of over 30 businesses. We are owned by a charity and have been the 3rd largest UK corporate donor over a decade, having given away £250 million since 2014. We have ambitious plans to become the UK’s number one corporate donor, with strategic objectives in place to double the Group’s size.
We believe it’s essential to attract, empower, grow and reward talented people, offering fantastic opportunities for career and personal development. Our giving ethos, 135-year history and the diversity of what we do, has enabled us to build a culture of kindness, great ambition, and of passionate people driven to do better and be better.
At Benefact Group, we are committed to creating an inclusive culture and building an environment where each and every one of us feels valued and respected. We are a community made up of people with a range of different backgrounds, abilities, perspectives, beliefs and interests and we value the strength this brings to us as a Group. We welcome applications from everyone. If you need any additional support during the recruitment process, then please let us know.
Insurance Administrator in Stevenage employer: Benefact Group plc
Contact Detail:
Benefact Group plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Insurance Administrator in Stevenage
✨Tip Number 1
Get to know the company inside out! Research Lloyd & Whyte and their values. When you understand what they stand for, you can tailor your conversations to show how you fit right in with their culture.
✨Tip Number 2
Practice your pitch! You’ll want to be able to confidently explain why you’re the perfect fit for the Insurance Administrator role. Highlight your customer service experience and any relevant skills that align with their needs.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Insurance Administrator in Stevenage
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Insurance Administrator role. Highlight any customer service experience and your ability to work in a team, as these are key for us.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about a career in insurance. Share specific examples of how you've demonstrated our values like being supportive and ambitious in previous roles.
Showcase Your Communication Skills: Since this role involves a lot of client interaction, make sure to highlight your communication skills. Whether it’s through your CV or cover letter, let us know how you build rapport and provide excellent service.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at Benefact Group plc
✨Know Your Stuff
Before the interview, make sure you understand the basics of insurance and the specific role of an Insurance Administrator. Familiarise yourself with common terms and processes in the industry, as well as the services offered by Lloyd & Whyte. This will show your enthusiasm and readiness to learn.
✨Showcase Your People Skills
Since this role involves a lot of client interaction, be prepared to demonstrate your communication skills. Think of examples where you've successfully built rapport with clients or resolved issues. Highlighting your customer service experience will definitely set you apart!
✨Be Proactive and Ambitious
Lloyd & Whyte values ambition and proactivity. During the interview, share instances where you've taken initiative in previous roles or projects. Discuss your career goals in insurance and how you plan to grow within the company. This will align with their culture of support and development.
✨Ask Thoughtful Questions
Prepare some insightful questions about the company culture, team dynamics, and opportunities for professional development. This not only shows your interest in the role but also helps you gauge if the company is the right fit for you. Remember, interviews are a two-way street!