At a Glance
- Tasks: Provide exceptional service and advice to clients in the insurance sector.
- Company: Join Lloyd & Whyte, part of Benefact Group, in a supportive team.
- Benefits: Starting salary from £25,000, bonus potential, 28 days leave, and health benefits.
- Other info: Enjoy a fun, ambitious work culture with opportunities for professional development.
- Why this job: Grow your career in insurance while making a real impact on client satisfaction.
- Qualifications: Customer service experience and a passion for helping others.
The predicted salary is between 25000 - 25000 € per year.
Salary: Starting from £25,000.00 (depending on experience) + bonus potential
Working hours: 35 hours per week, Monday to Friday
Duration: Permanent
Location: Stevenage
About the role
Lloyd & Whyte, who are proudly part of Benefact Group, are looking for a Client Service Adviser to join the Affinity GI team in their Stevenage office. As a Client Service Adviser, you will be ambitious and looking to develop your career in insurance. You will provide exceptional service and advice to clients in order to maximise client satisfaction, maintain high retention levels and achieve income targets in support of the business strategy.
What you'll be doing
- Provide a proactive and responsive renewal service using best endeavours to retain clients at renewal through promotion of key selling features and effective liaison with insurers
- Provide professional support and advice to clients throughout the life cycle of the policy ensuring high levels of service and client satisfaction
- Ensure all policy administration is dealt with in a professional and timely manner
- Underwrite scheme policies within underwriting authority level & referral guidelines
- Be proactive and maximise all business opportunities making clients aware of alternative products (generating leads), advising clients of potential gaps in cover and promoting insurance reviews with clients wherever possible
What you'll need to have
- Demonstrate our values of Fun, Supportive, Professional, working in Partnership and Ambitious
- Confident and capable of building rapport over the telephone to provide an excellent client experience
- Ability to work in a regulated, compliant and client focussed environment
- Organised, resourceful, deadline driven and supportive of the wider team
- Quality orientated with great attention to detail
What makes you stand out
- Hold Chartered Insurance Institute Certificate in Insurance
- Previous customer service experience
What we offer
- 28 days annual leave plus bank holidays
- Your birthday off
- Group Personal Pension
- Bonus scheme
- A holiday buy scheme
- An array of health and wellbeing benefits, company cash plan, income protection and life assurance
- Enhanced sick pay and parental leave
- Support and funding toward study and professional qualifications
- Paid time off for volunteering
Hear from the hiring manager
“We're looking for a confident, motivated individual who enjoys speaking with people and would like to grow a career in insurance. If you are target-driven, have excellent communication skills and want to be part of a growing friendly team, we'd love to hear from you.”
Client Service Advisor Lloyd & Whyte · Stevenage employer: Benefact Group plc
Lloyd & Whyte, part of the Benefact Group, is an exceptional employer located in Stevenage, offering a supportive and ambitious work culture that prioritises employee growth and development. With competitive benefits including a bonus scheme, generous annual leave, and opportunities for professional qualifications, we foster an environment where you can thrive while delivering outstanding service to our clients. Join us to be part of a friendly team dedicated to making a meaningful impact in the insurance industry.
StudySmarter Expert Advice🤫
We think this is how you could land Client Service Advisor Lloyd & Whyte · Stevenage
✨Tip Number 1
Network like a pro! Reach out to people in the insurance industry, especially those at Lloyd & Whyte. A friendly chat can open doors and give you insights that might just land you that Client Service Advisor role.
✨Tip Number 2
Prepare for the interview by practising common questions. Think about how your experience aligns with their values of being Fun, Supportive, and Ambitious. Show them you’re not just a fit for the role, but for the team culture too!
✨Tip Number 3
Don’t forget to showcase your customer service skills! Be ready to share examples of how you've provided exceptional service in the past. This is key for a role focused on client satisfaction.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Lloyd & Whyte. Let’s get you that job!
We think you need these skills to ace Client Service Advisor Lloyd & Whyte · Stevenage
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Client Service Advisor role. Highlight any customer service experience and relevant qualifications, like the Chartered Insurance Institute Certificate in Insurance, to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your passion for insurance and how you embody our values of Fun, Supportive, Professional, and Ambitious. Let us know why you’re excited about joining the Lloyd & Whyte team.
Showcase Your Communication Skills:Since this role involves building rapport over the phone, make sure your written application reflects your communication style. Be clear, concise, and friendly – we want to see your personality come through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Benefact Group plc
✨Know Your Stuff
Before the interview, make sure you understand the basics of insurance and the specific role of a Client Service Adviser. Familiarise yourself with Lloyd & Whyte's values and how they align with your own. This will help you demonstrate your ambition and commitment to providing exceptional service.
✨Showcase Your Communication Skills
Since this role involves building rapport over the phone, practice your communication skills. Prepare examples of how you've successfully interacted with clients in the past. Be ready to discuss how you can create a positive client experience and handle difficult situations with professionalism.
✨Be Proactive and Resourceful
Think about ways you can proactively support clients and identify potential gaps in their coverage. During the interview, share ideas on how you would promote alternative products or conduct insurance reviews. This shows you're not just reactive but also forward-thinking.
✨Demonstrate Team Spirit
Lloyd & Whyte values teamwork, so be prepared to discuss how you've worked effectively in a team environment. Share examples of how you've supported colleagues or contributed to team goals. This will highlight your supportive nature and fit within their friendly team culture.
