Salary: Starting from £25,000.00 (depending on experience) + bonus potential
Working hours: 35 hours per week, Monday to Friday
Duration: Permanent
Location: Stevenage
About the role
Lloyd & Whyte, who are proudly part of Benefact Group, are looking for a Client Service Adviser to join the Affinity GI team in their Stevenage office.
Client Service Adviser, you will be ambitious and looking to develop your career in insurance. You will provide exceptional service and advice to clients in order to maximise client satisfaction, maintain high retention levels and achieve income targets in support of the business strategy.
What you’ll be doing
- Ensure all policy administration is dealt with in a professional and timely manner
- Provide professional support and advice to clients throughout the life cycle of the policy ensuring high levels of service and client satisfaction
- Be proactive and maximise all business opportunities making clients aware of alternative products (generating leads), advising clients of potential gaps in cover and promoting insurance reviews with clients wherever possible
- Provide a proactive and responsive renewal service using best endeavors to retain clients at renewal through promotion of key selling features and effective liaison with insurers
- Underwrite scheme policies within underwriting authority level & referral guidelines
What you’ll need to have
- Ability to work in a regulated, compliant and client focused environment
- Organised, resourceful, deadline driven and supportive of the wider team
- Quality oriented with great attention to detail
- Confident and capable of building rapport over the telephone to provide an excellent client experience
- Demonstrate our values of Fun, Supportive, Professional, working in Partnership and Ambitious
What makes you stand out
- Previous customer service experience
- Hold Chartered Insurance Institute Certificate in Insurance
What we offer
- 28 days annual leave plus bank holidays
- Your birthday off
- Group Personal Pension
- Bonus scheme
- A holiday buy scheme
- An array of health and wellbeing benefits, company cash plan, income protection and life assurance
- Enhanced sick pay and parental leave
- Support and funding toward study and professional qualifications
- Paid time off for volunteering
Hear from the hiring manager
“We’re looking for a confident, motivated individual who enjoys speaking with people and would like to grow a career in insurance. If you are target-driven, have excellent communication skills and want to be part of a growing friendly team, we’d love to hear from you.”
We welcome applications from everyone. If you need any additional support during the recruitment process, then please let us know.
Client Service Adviser Lloyd & Whyte · Stevenage · employer: Benefact Group plc
Benefact Group plc is an excellent employer, offering a supportive and collaborative work culture in Taunton that prioritises client success and employee growth. With a strong focus on professional development and a range of benefits including generous annual leave, employees are empowered to thrive while contributing to meaningful business objectives.
