Client Liaison Advisor in Stevenage

Salary starting from £23,500.00 (depending on experience)

Working hours: 35 hours per week, Monday to Friday

Duration: Permanent

Location: Stevenage

About the role:

Lloyd & Whyte, who are proudly part of Benefact Group, are looking for a Client Liaison Advisor to join the MedMal team in their Stevenage office. The ideal candidate will be a target driven professional keen to embark on their insurance sales career. Within this role, you will be responsible for delivering annual lead generation targets through effective outbound calling techniques and diary management in support of the business strategy.

Joining our rapidly expanding and innovative Group presents a fantastic opportunity to develop your career and become an integral part of an inclusive, purpose-led organisation.

Why join us?

• Join a collaborative and inclusive culture that’s committed to making a difference and building a more sustainable future.
• Ranked amongst the UK's 15 Best Big Companies to Work For in 2025.
• We offer fantastic career and development opportunities within a rapidly growing, innovative Group — where all profits go to charity and good causes.

What you’ll be doing:

• Responding proactively and effectively to all new leads from the website and any external advertisements.
• Providing professional support and advice to clients ensuring high levels of service and client satisfaction.
• Consistently maintain records on the lead management system maximising lead to conversion rates.
• Be professional & pro-active when representing the Company at external events such as conferences and client visits when required.
• Ensure all work is handled in a professional and timely manner.

What you’ll need to have:

• Confidence and capability of building rapport with clients over the telephone and at exhibitions to provide an excellent client experience.
• Be tenacious and motivated towards meeting and exceeding sales targets.
• Ability to generate leads (visits, quotes & renewal dates) working effectively and in partnership with the wider team.
• Organised, disciplined and measured in managing own workload and time.
• Ability to communicate effectively with others whilst working closely and flexibly.

What makes you stand out:

• Hold or willing to work towards Chartered Insurance Institute Certificate in Insurance.
• Proven telephone or customer service experience.

What we offer:

• 28 days annual leave plus bank holidays.
• Your birthday off.
• Group Personal Pension.
• Bonus scheme.
• A holiday buy scheme.
• An array of health and wellbeing benefits, company cash plan, income protection and life assurance.
• Enhanced sick pay and parental leave.
• Support and funding toward study and professional qualifications.
• Paid time off for volunteering.

Hear from the hiring manager:

We specialise in the primary medical healthcare space, which is niche, but makes each day interesting and enquiries in which we receive different. We are looking for someone who is dynamic, proactive, good at communicating, and is seeking the opportunity to start and build a career in a sector which is really growing.

Lloyd & Whyte offer a range of specialist insurance services to a variety of clients. Our specialisms range from niche scheme insurance for Healthcare professionals to expert insurance for commercial motor vehicles and professional broker-to-broker insurance services. We also have a wide range of personal insurance services that cover homeowners from standard houses through to thatch & listed character properties and high value homes.

The Lloyd & Whyte Group is split into five different client divisions which include multiple companies and brands.

Benefact Group is a unique international financial services Group made up of over 30 businesses. We are owned by a charity and have been the 3rd largest UK corporate donor over a decade, having given away £250 million since 2014. We have ambitious plans to become the UK’s number one corporate donor, with strategic objectives in place to double the Group’s size.

We believe it’s essential to attract, empower, grow and reward talented people, offering fantastic opportunities for career and personal development. Our giving ethos, 135-year history and the diversity of what we do, has enabled us to build a culture of kindness, great ambition, and of passionate people driven to do better and be better.

At Benefact Group, we are committed to creating an inclusive culture and building an environment where each and every one of us feels valued and respected. We are a community made up of people with a range of different backgrounds, abilities, perspectives, beliefs and interests and we value the strength this brings to us as a Group. We welcome applications from everyone.

If you need any additional support during the recruitment process, then please let us know.